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As Chief Revenue Officer for TTEC, Judi Hand leads the global sales and marketing team…
Articles by Judi
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Judi Hand shared thisMost CX teams walk into 2026 thinking they’re ready. But when you look closer, you see the same problems hiding in plain sight🫣. AI that doesn’t deliver. Data you can’t trust. Tech stacks that feel stitched together instead of built to scale. That’s why I’m joining James Bednar and Alfredo Rizzo on Jan 21 at 12 p.m. ET🗓️. They’re not just sharing trends, they’re exposing the blind spots that are quietly killing performance. 👇 Register now https://okt.to/2pn7a5
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Judi Hand shared thisIf your CX hasn’t evolved, your customers definitely have. That’s why this conversation matters. 👇 Join TTEC leaders James Bednar and Alfredo Rizzo as they unpack the CX trends shaping 2026—and what enterprise leaders need to stop doing now to stay competitive. Worth a calendar block if CX, tech, or transformation is on your radar. 📺 Register and join us live: https://okt.to/jpwbSAJudi Hand shared thisIf your CX still looks like it did last year, you’re already losing. Your customers moved on. Your competitors moved on. Why is your CX still stuck?🤔 On Jan. 21 at 12 p.m. ET, join James Bednar and Alfredo Rizzo as they break down the trends that will define 2026 including where leaders must focus, how to modernize their tech stack, and why old habits are slowing progress👏. Prepare to rethink everything you thought was “working.”😉 📺 Register now. https://okt.to/mSOtGw
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Judi Hand shared thisProud moment for the team 💙 TTEC has been named a Major Contender in Everest Group’s 2025 Sales Services PEAK Matrix®—and it’s a win powered by smart design, connected data, and real human conversations. Grateful to work alongside people who are shaping how modern sales gets done. ��� Take a look at what this recognition is all about.Judi Hand shared thisGreat sales isn’t about harder hustle—it’s about smarter design🔝. Connected data. Intelligent guidance. Human conversations that convert. That’s the future we’ve been building. And Everest Group just took notice—naming TTEC a Major Contender in the 2025 Sales Services PEAK Matrix®️ Assessment. This is more than recognition. It’s a signal that the way revenue is generated is changing—and TTEC is helping lead the shift👏. 👉 Read more about our recognition here: https://okt.to/QJGOaZ ➡️ More about our sales services: https://okt.to/0GeVN8
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Judi Hand shared thisIf you’ve led a team through the current market, you already know: inbound isn’t what it used to be. The brands winning right now are the ones getting out there early, with xDR teams that know how to find real opportunities, not just chase activity. I found this blog a great reminder that pipeline can be engineered, not hoped for. https://okt.to/azQ4cx
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Judi Hand shared this👀 What will define customer experience in 2026? Spoiler: it’s not just about AI—it’s about humanity at scale. Grateful to be part of TTEC, where we’re helping brands turn today’s trends into tomorrow’s breakthroughs. 👉 Check out the full report: https://okt.to/C0QbY7Judi Hand shared thisTTEC’s CX Trends 2026 Report reveals how leading brands are moving forward with the right mix of AI, empathy, and precision to stay ahead of change. Inside, you’ll find how the most forward-thinking organizations are reimagining customer experience and how you can, too👏. If there’s one thing CX leaders agree on, it’s that standing still is the fastest way to fall behind. Don’t get stuck in the past📺. Get the 5 key insights that will set the pace for 2026 and beyond👇. 🚨Download the CX Trends 2026 Report now🚨: https://okt.to/AZPVKJ
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Judi Hand shared thisOur latest CX Trends poll results are out—and it’s clear: brands that blend tech with the human touch are leading the way. The next step? Get the full story in TTEC’s 2026 CX Trends Report—packed with insights, data, and real-world strategies to future-proof your CX. 🚀 Download the report → https://okt.to/m06bkeJudi Hand shared thisFive years later, one thing hasn’t changed: CX still starts with people🤝. Employee engagement holds the top spot once again, while digital engagement is rising fast and cost-cutting is fading from the spotlight. CX leaders are shifting their focus from saving money to creating real value👏. Get the story behind the numbers in TTEC’s CX Trends 2026 Report. 📥 Download the guide here: https://okt.to/DxIAoC
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Judi Hand reposted thisI couldn’t be more excited to see this discussion as Holden Olsen takes the stage with David Rickard from Everest Group in this upcoming webinar on AI in Sales and 2026 trends! Their insights on leveraging AI for smarter, more efficient sales strategies are game-changing. If you’re curious about what’s next in B2B and B2C sales, this is the session you need to attend.Judi Hand reposted thisEveryone’s talking about AI. Few are using it right, specially in Sales. This LinkedIn Live event with TTEC and special guest David Rickard of Everest Group shows how real sales teams are making AI work, cutting waste, speeding cycles, and improving every interaction. No futurism. No fluff. Just what works now, and what’s next for 2026. Join us live | November 12 at 12 p.m. ET
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Judi Hand shared thisEvery CX leader invests in tech, but few see what’s quietly hurting results: unclear conversations❌. Join TTEC and Krisp on Oct 29 at 12 p.m. EST to see how AI-powered clarity helps global brands boost sales by 26%, cut noise complaints by 78%, and lift CSAT by 8%. Hear from Davit Baghdasaryan, CEO & Co-founder of Krisp, and TTEC leaders James Bednar and Biju Pillai in this live session👏. ➡️ Register here: https://okt.to/GZm45x
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Judi Hand shared thisThe findings from our recent survey reveal a consistent trend: every challenge in multilingual customer experience is crucial. We are ready to confront these issues directly. Join us live on LinkedIn on October 22 at 1 p.m. ET to learn how TTEC ADDI utilizes real-time voice translation to improve customer experiences worldwide and boost operational efficiency. Secure your spot and experience the demonstration: https://okt.to/I6xwET
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Judi Hand liked thisJudi Hand liked thisHere are just a few of the service dogs that visited the Foundation offices this week. These sweet, life-changing, life-saving dogs are always inspiring. Learn more about our JAVELAN Program here: https://lnkd.in/eSY-gayx
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Judi Hand liked thisJudi Hand liked thisAfter 40 incredible years in the CPG industry, I’m officially "graduating" to my next chapter! 🎓 Of those four decades, 21 years were spent in the natural industry—a space I’ve been so proud to grow in. A special shout-out to the team at Sprouts; working with you has been a part of my daily life for over 20 years, and I’m so grateful for the partnership and the deep friendships we’ve built. While I’ll miss the hustle and sometimes craziness of the industry, I’m trading my briefcase for cabin life, travel, and quality time with my grandbabies. Thank you to everyone who made this career so fulfilling. Cheers to the next adventure! 🌲✈️👶
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Judi Hand liked thisJudi Hand liked thisHappy 24th Birthday to Miles Consulting Group! 🥳 To our wonderful clients, thank you for trusting us with your business. Your partnership makes all of this possible. And to our amazing team, we thank you for all that you do. Can you believe that next year marks our quarter-century birthday!
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Judi Hand liked thisJudi Hand liked thisWill 2026 finally be the year PE deal activity accelerates? After the toughest fundraising environment since 2018, there are signs the logjam is breaking. Our partners break down why this time might actually be different - and what sponsors, lenders, and LPs should be watching. Read more from Chris Sheaffer, Jay Spader, Brendan Leanos, and Ben Brimeyer: https://lnkd.in/gAP5rGQA
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Judi Hand liked thisJudi Hand liked thisHappy 24th Birthday to Miles Consulting Group! 🥳 Back in 2002, I left Big 4 public accounting to co-found what would become Miles Consulting Group. Starting a business is never a small decision. You're trading certainty, stability and a job title for a blank slate but for me, the idea of building something meaningful and aligned with my values and vision was worth the risk. To our wonderful clients, thank you for trusting us with your business. Your partnership makes all of this possible. And to our amazing team, Bill Loew and I thank you for all that you do. Can you believe that next year marks our quarter-century birthday!
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Judi Hand liked thisJudi Hand liked thisYou can use a computer, laptop, or phone to operate Ambient Scribes. This makes it easily accessible for healthcare professionals.
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TTEC
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Advisory Board Member
Customer Contact Week
Advisory Board Member for Customer Contact Week, the world’s largest customer contact event series. As an advisory board member, I help advise and support the growth of the events by contributing my experience and expertise in the customer contact industry.
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