Everest Group

GBS leaders and organizational executives face rising pressure from cost constraints to digital acceleration and talent gaps, making misalignment on value increasingly risky. Join Everest Group experts Rohitashwa Aggarwal, Partner, and Kushagra Singh, Practice Director, on April 29 for a LinkedIn Live session exploring where GBS and CXOs diverge, why it matters, and how leading organizations are closing the gap. Drawing on real client assessments, this session will highlight key perception gaps across strategy, performance, talent, and innovation, and, more importantly, the practical actions leaders can take to realign priorities, improve outcomes, and unlock greater value from GBS. During this in-depth LinkedIn Live, we’ll discuss: • Where do GBS and company leaders most commonly disagree about GBS value? • Why do those gaps emerge (operating model, engagement, talent, capability)? • How should leaders prioritize investment (talent, governance, technology, stakeholder engagement)? Register now for the LinkedIn Live event!

Lithium-ion batteries face growing constraints, including material volatility, thermal safety risks, and supply concentration. Our latest SciTech Discoveries report, Beyond Lithium: Technologies Redefining Energy Storage, analyzes emerging alternatives including sodium-ion, zinc-air, iron–sodium, nickel–zinc, solid-state, and organic solid-flow systems. The report evaluates each technology across innovation readiness, disruptive potential, financial outlook, competitive intensity, and application diversity. It provides a structured perspective on which chemistries are advancing toward commercialization and where strategic optionality is required. For R&D and strategy leaders assessing long-duration storage, grid resilience, EV platform diversification, and critical mineral exposure, this research offers an evidence-based view of the next wave of battery innovation. Explore the full report: https://okt.to/obQ3Fp Get in touch: Cecilia Esther Van Cauwenberghe Amit Rawat Nikhil Paranjape Paritosh Doshi Sharath Thirumalai Sanchari Chatterjee Thirunavukarasu K #EnergyStorage #BatteryInnovation #SodiumIon #LongDurationEnergyStorage #Sustainability #AdvancedMaterials

A geopolitical flashpoint is now a CX risk. The Philippines, one of the world’s largest voice delivery hubs, has declared a national energy emergency. The trigger? Escalating tensions around the Strait of Hormuz. With Brent crossing $100 and power market disruptions already underway, the impact is no longer theoretical. Rising energy costs and instability could directly affect contact center operations, pricing, and delivery reliability. What does this mean for CX leaders and sourcing strategies? Read on: https://okt.to/MjH7vo Get in touch: David Rickard Joshua Victor #CustomerExperience #CXM #BPM #Outsourcing #GlobalSourcing #EnergyCrisis #RiskManagement

Is procurement technology reaching a tipping point? The market is no longer defined by incremental upgrades. It is expanding rapidly across sourcing, contracting, spend intelligence, vendor management, and accounts payable, driven by rising enterprise demand and continued investment. Today’s landscape reflects three parallel forces: 🔹 Integrated suites enabling end-to-end governance and visibility across S2P, S2C, and P2P 🔹 Best-of-breed solutions pushing functional depth, user experience, and AI-led innovation 🔹 AI-native players embedding intelligence directly into workflows and decision-making Is procurement technology entering its consolidation era, or is this just the beginning of a larger transformation? Read on: https://okt.to/iuwlAx Get in touch: Amy Fong Amit Lad Akash Thunga #Procurement #ProcurementTechnology #SourceToPay #AI #DigitalTransformation #EnterpriseTechnology #Sourcing #FinanceTransformation

Watchlist management is at a turning point. Rising sanctions updates, instant payments, and increasing regulatory scrutiny are pushing traditional approaches beyond their limits. Financial institutions need to move toward near-real-time ingestion, continuous screening, and stronger auditability without increasing costs or disrupting the customer experience. In our latest report, The Next Generation of Watchlist Management: Building Resilience, Speed, and Regulatory Trust, we explore how organizations can shift from fragmented, reactive systems to scalable, real-time models. The report outlines: 🔹Why legacy watchlist models are no longer sufficient 🔹 Core challenges across ingestion, technology, and auditability 🔹 A real-time operating model for resilient, scalable compliance 🔹A strategic roadmap to build future-ready ecosystems For compliance, risk, and technology leaders, this report offers a practical path to modernize watchlist management and stay ahead of evolving expectations. Read on: https://okt.to/jnfdQz Get in touch: Kriti Gupta Dheeraj Maken Rahul Mittal #WatchlistManagement #FinancialCrime #Compliance #RiskManagement #RegTech #DigitalTransformation #Banking #EverestGroup

Property and Casualty (P&C) insurers are accelerating core system modernization to improve underwriting performance, enhance claims outcomes, and enable faster product innovation. Everest Group’s latest Duck Creek Services PEAK Matrix® Assessment 2026 evaluates leading providers supporting this shift. Accenture Qalibre Capgemini Coforge Cognizant LTM HTC Global Services Xceedance ValueMomentum EY HCLTech Wipro Advanze Next Level Solutions Yovant The report highlights how insurers are moving toward platform-centric models, leveraging Duck Creek OnDemand, automation, and AI-enabled operations to drive faster time-to-value and reduce implementation risk. It also examines key trends shaping the market, including integration and data migration practices, industrialized delivery, and evolving buyer expectations. Explore the full report to understand how providers are enabling end-to-end transformation in the Duck Creek ecosystem. https://okt.to/S5zNar Get in touch: Ronak Doshi Aaditya Jain Aurindum Mukherjee Rugved Sawant Ahmad Khan #SupplyChain #DigitalTransformation #AI #Automation #EnterpriseTech #EverestGroup #SystemsOfExecution

Is your GBS model built for the agentic AI era? Following our GBS Operating Model FutureCast workshop, Everest Group is bringing together a select group of GBS leaders for a focused roundtable to examine what must fundamentally change in today’s operating model. This discussion goes beyond tools and incremental improvements. It takes a hard look at structural realities, from governance and funding to talent and ownership. Join Deborah Kops, Eric Simonson, and Rohitashwa Aggarwal for a candid, peer-led session on what GBS must rethink to stay relevant in an orchestration-driven future. Request to participate: https://okt.to/2OduUS #GBS #AgenticAI #OperatingModel #SharedServices #AI #DigitalTransformation

Hiring is no longer about speed. It’s about outcomes. Findem’s acquisition of Glider AI reflects a clear shift in talent acquisition from resume-based screening to verified, skills-driven hiring. As enterprises prioritize quality, trust, and faster time-to-productivity, the focus is moving toward candidates who can deliver impact from day one. By combining talent intelligence with skills validation and AI-led assessments, this move bridges a critical gap in hiring: the over-reliance on inferred skills. The result is a more reliable, outcome-driven approach to identifying job-ready talent. This could redefine how organizations evaluate and onboard talent in an increasingly competitive market. Read on: https://okt.to/mljT6k Get in touch: Sailesh Hota #TalentAcquisition #HRTech #AI #Recruitment #FutureOfWork #Hiring

The new space economy is moving from exploration to economy. Advances in commercial launch, miniaturization, and digital engineering are turning orbit into a place not just to visit, but to build, manufacture, and operate. The opportunity now is creating the industrial backbone that enables a scalable, sustainable off-Earth economy. With AI-driven design, digital twins, and new ecosystem partnerships accelerating the path from idea to orbit, aerospace is blending mission-grade reliability with startup-speed innovation. The defining question: who will build the platforms and infrastructure that make space a true extension of Earth’s economy? Join Everest Group’s Vice President Jillian Walker, Research Director Isaac Premsingh and SpacMD’s Chief Scientific Officer Ken Savin, to explore how space is entering its industrial era, and what it will take to lead. Key themes we’ll explore: - Why does “now” feel like the moment space is finally crossing over from exploration to industry? What’s really changed? - How is the industry using digital engineering or AI to move faster from idea to orbit? - How to bring “fail-fast” startup energy into a field where failure is expensive?

While some CX initiatives are delivering measurable impact, many remain stuck in pilot mode. What separates success from stagnation? Join Everest Group’s Chhandak Biswas and Dhruv Khosla for a LinkedIn Live session exploring: 🔹 Where AI is driving real ROI in CX operations 🔹 The organizational shifts required to scale successfully 🔹 Common pitfalls enterprises must avoid Register now to learn how to turn AI investments into sustained enterprise value: https://okt.to/TZUkwB #CustomerExperience #AI #ROI #DigitalTransformation #EverestGroupLive