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Currently a member of the Salesforce Product Marketing Ohana, leading go-to-market…
Articles by TJ
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TJ Wynn shared thisMy first couple months on the Agentforce Service team have been busy! Super proud of the team for launching Agentforce Help Agent with pay-per-resolution pricing, fast omni-channel deployment, and a modern, intuitive portal experience. More exciting announcements are around the corner at Dreamforce. Let's go!TJ Wynn shared thisAI pricing can be complicated. 🤔 Tokens. Conversations. API calls. The meter's always running, even when the AI fails. Agentforce Help Agent flips that: You only pay when it resolves the customer's issue. After two years as customer zero with Agentforce on our own help site, we learned what matters: outcomes, not activity. Here's what that looks like: 💰 Pay-per-resolution pricing — pay for success only. ⚡ Minutes to deploy — with guided setup or coding agents. 📞 Cross-channel by default — voice, web, portal, messaging. 🧠 Grounded in your data — connects your knowledge, triggers your workflows. No consumption tracking. No overage fees. Results. That's the price. Learn more about Agentforce Help Agent: https://sforce.co/4w1IT3k #CustomerService #CX #AIAgent #Salesforce
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TJ Wynn shared this"The #1 sales agent use case that my customers ask about is auto-updating CRM data" - Salesforce SVP Sales Enter Pipeline Management from Agentforce Sales. Check out the video below to see how our internal reps are getting time back by letting agents handle tedious data entry. ⬇️TJ Wynn shared thisThanks to Pipeline Management, Salesforce AE Juan Chavez spends 75% less time on opportunity updates and more time helping small businesses grow. 📈 See how he's keeping his deals accurate with just 1️⃣ click.
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TJ Wynn shared this"The next generation of SDRs that I promote through the sales pipeline here at Salesforce are going to be the most capable, most well-rounded sales talent we've ever developed" - Vanessa Tabbert Why? Because Agentforce is taking the busy work off human SDRs' plates, freeing them up to focus on human skills like persuasion, curiosity, and judgment.TJ Wynn shared thisNew Year's Resolution: 2x the time your team spends in meaningful conversations ✔️ Vanessa Tabbert and the Sales Development organization here at Salesforce are showing us what’s possible. Using Agentforce, they’ve doubled the time they spend in productive conversations and building real business acumen. Vanessa breaks down the agent-first strategy you need to hit your 2026 goals. Discover even more Agentforce use cases: https://sforce.co/3MHEyRu
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TJ Wynn shared thisAs a former BDR, seeing Agentforce automatically booking meetings for our reps is pretty mind-blowing. Thinking about all the time I could have had back - letting sales agents chase after less qualified leads while I focused on the big fish. Check out this video from one of our Salesforce SDRs, with Agentforce she was able to: Increase meetings booked 📈 Double converted opportunities 💥 Earn a promotion! 🏆 https://sforce.co/4rBLn73
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TJ Wynn shared thisAE friends, Salesforce ☁️ is hiring! We're adding over 1K sellers to throw fuel on our Agentforce 🤖 sales motion. CRM YTD is up over 40% 🚀 , there hasn't been a more exciting time to join in my 7 year tenure. Interested? Shoot me a note - happy to submit a referral and help coach you through the process. 🤝 Careers page here: https://lnkd.in/gBwtEcYF #salesforce #hiring
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TJ Wynn shared thisStill riding high after my 8th #dreamforce. Had a blast presenting in the Salesforce Sales Cloud keynote! But by far my favorite part of the week was watching the team absolutely crush their sessions, roundtables, Campground activations, customer lunches, and so much more. Thank you and congratulations Karen Warfield Emily (Laskodi) Diserens Claudia Robinson Maureen Davis Tyler Wellington 👏 #dreamteam Oh yeah, and we managed to have plenty of fun along the way. Such a great week, see you at DF25!
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TJ Wynn reposted thisTJ Wynn reposted thisWant a sneak peek inside Salesforce's sales playbook? 📖👀 Join our upcoming Salesforce on Salesforce: Sales Summit on June 25-26, 2024 to get an inside look at the people, processes, and technology powering our sales engine! 🚀 Here's a preview of what you'll learn: ✅ How Salesforce drives seller productivity ✅ How we guide reps to sell faster ✅ How SFDC manages pipeline and forecasts ✅ How we are transforming our quote-to-cash process ✅ How Salesforce implements AI for sellers And much more! Don't miss this rare opportunity to learn from one of the most successful sales orgs in the world. Register now 🎟️👉 https://lnkd.in/eWrRjjsc
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TJ Wynn shared thisI'm hiring! Are you passionate about marketing to small businesses? Can you work through ambiguity and get stuff done? Let's connect. https://lnkd.in/gwJPD9sT
TJ Wynn commented on a post
1mo
Congratulations on the new role Emily Diserens, the Partner team is lucky to have you. Glad you aren’t going far! 🐺
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TJ Wynn liked thisTJ Wynn liked thisReflecting on the past few months, I’m filled with immense gratitude for the journey that brought me to where I am today. After nearly 9 transformative years at Amazon Web Services (AWS), my time there came to an end as part of the workforce reductions earlier this year. Looking back, I am deeply thankful for the brilliant teammates, peers, and mentors who challenged me, pushed me to build at scale, and helped me develop the resilience and operational discipline I carry with me every day. While transitions are rarely linear, they often lead you right where you need to be. I’m thrilled to share that I joined *Google Cloud* as a Senior Product Manager almost three months ago! These past three months have been equal parts exciting and challenging, but above all, it has felt like a true homecoming. Not only am I reconnecting with incredible former colleagues and friends across the industry, but after 11 years away, I’ve officially moved back to the Bay Area. Returning to where it all started, both geographically and professionally, has made this new chapter exceptionally special. I’m looking forward to continuing to build, innovate, and grow alongside this amazing team. To everyone who supported, encouraged, and reached out to me during this transition: thank you. Onward! 🚀
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TJ Wynn liked thisTJ Wynn liked thisAs agentic AI continues to redefine customer service, our focus remains on delivering real business outcomes for our customers. Today, I'm proud to share that Salesforce has been named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems. We believe Salesforce Knowledge helps you: 🔹 Surface and fill knowledge gaps automatically before they impact customers. 🔹 Ground AI agents in trusted content. 🔹 Deliver consistent, omnichannel service across every touchpoint. Check out the complimentary report to see how the market is evolving: https://sforce.co/3SgdpIC #salesforce #agentforceservice #servicecloud
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TJ Wynn liked thisTJ Wynn liked thisIt's a good day for Salesforce! After reporting great results, stock is up 20%+ this morning, making up all the losses of the last 12 months. One financial analyst house raised stock target by 46%. Looking forward to announcements at #Dreamforce26, especially updates on #Agentforce Contact Center. Marc Benioff Kishan Chetan Annie Weinberger Katelyn Burrill #CCaaS #CX.
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TJ Wynn liked thisTJ Wynn liked thisI’m thrilled to be back at CRM as Platform CMO, leading marketing for Headless 360 and Salesforce Guardian. Last January I declared that I might never log into Salesforce again after MCP + Claude completely changed how I built dashboards and pulled up pipeline, adoption and deal data. Turns out, that was foreshadowing. Salesforce is at an inflection point. AI is changing how we access data, build apps and GSD -- empowering a new generation of builders and creating new challenges around trust, security and governance. I’m excited to work at this intersection. The Platform team (and all the Platypi, iykyk) is near and dear to my heart. I can’t wait to reconnect with old friends, meet a new generation of Trailblazers and builders, and chat with customers in a few weeks at Dreamforce. Let's go! ⚡ ☁️
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TJ Wynn liked thisTJ Wynn liked thisSalesforce is named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026 Vendor Assessment. Grateful to the customers who helped us get here. Get the excerpt: https://sforce.co/4gcZ9JT
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TJ Wynn liked thisSalesforce intelligence unlocked. Boom! The #1 CRM has an entirely new way of working inside Claude. In partnership with Anthropic we pushed live 37 skills built for sellers: deal signals, account management, meeting prep, and more. We’re giving sellers back time to what they do best. This is our headless strategy in action. Learn more at https://lnkd.in/gK4rd59xTJ Wynn liked thisMarc Benioff + Dario Amodei. Live on CNBC Fast Money. Watch as they talk Salesforce + Anthropic, the Claudeforce partnership, and what’s next for enterprise AI.
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TJ Wynn liked thisTJ Wynn liked thisWe are thrilled to share that Salesforce has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Service Knowledge Management Systems. Huge thank you to our incredible team, customers, and partners who continue to drive our innovation in customer service knowledge management. Check out the report today: https://sforce.co/3SW2t2Y
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TJ Wynn liked thisTJ Wynn liked thisDreamforce gets bigger each year and this year, coming off a fresh GA announcement earlier this month, Agentforce Coworker is getting its moment on the big stage. I am incredibly grateful to get the chance to show how easy it is to get started with Coworker, how you can use it for multi-agent orchestration, and even demonstrate all of the cool innovation coming (I heard people like skills these days?) Come join Niket Trivedi, Adam Stewart, and myself on Wednesday in Moscone South (as well as a second session by popular demand on Thursday) at Dreamforce to get your hands-on with Agentforce Coworker - my straight-up favorite thing to talk about!
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TJ Wynn liked thisTJ Wynn liked thisSalesforce is named a Leader in the IDC MarketScape: Worldwide Agentic Contact Center as a Service Platforms 2026 Vendor Assessment. Get the excerpt: sforce.co/4bTlauD
Experience & Education
Licenses & Certifications
Honors & Awards
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Spartan Race Trifecta 2014 & 2015
Spartan Race
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Pac-8 Ice Hockey All-Star Team
American Collegiate Hockey Association
Test Scores
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GMAT
Score: 720
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Spanish
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