Conducting Performance Reviews

He was the quiet backbone of the team. On paper? Just “meets expectations.” In reality? Irreplaceable. Recently, I watched a manager freeze when her top performer handed in his notice. It wasn’t just because he was leaving - he had plenty of options. It was because, on paper, he was rated “meets expectations.” That label hid everything that made him essential: the quiet coaching he gave new hires, the long nights keeping a failing project alive, the trust he’d built with customers no one else could calm. All “meets expectations.” And so, when he left, it caught her, and everyone flat-footed. Here’s the truth: Someone six months into a role? Meets expectations. Someone navigating a messy, high-stakes project? Meets expectations. Someone growing faster than their job description can keep up? Still…meets expectations. The way we measure performance makes a bell curve whether we intend it or not. And once people land in the middle, it’s hard to see what makes them matter. That’s why I’ve come to appreciate a question I first heard from Netflix - a question I wish every manager asked before it was too late: “If this person gave notice tomorrow, how hard would you fight to keep them?” It’s the kind of question that slices through the polite language of performance management. It forces you to name who you rely on, who you trust, who you believe in. It exposes the gap between what’s written in a calibration spreadsheet and what you feel in your gut. It sparks the conversations we should be having all along: Not, “did they tick all the boxes?” But, “do we really know what they’re worth, and are we treating them accordingly?” When you ask this question, you start seeing your team differently. Even more importantly, they might finally feel seen. So before your next performance review cycle, I challenge you: Don’t wait until someone’s walking out the door to figure out how much you value them. Have the conversation now. Do the stay interview now. Give the feedback now. Because people don’t leave companies where they feel recognized, invested in, and believed. They leave when they feel invisible behind a label like “meets expectations.” And frankly, we need to start asking ourselves... is the once-a-year performance review even useful anymore? (But ah, that’s a conversation for another post!) For now, at least consider these three take-aways: Stop treating “meets expectations” as the ultimate truth. It’s just a snapshot, not the full story. Stay interviews are more powerful than exit interviews. Don’t wait until goodbye to find out what matters. Performance management should be a mirror AND a flashlight. A mirror to reflect reality - and a flashlight to show the path ahead. Ask the question. Make it part of how you lead. And build the kind of company where your best people don’t just stay. They grow, they inspire, and they never wonder if they’re seen.

When I first asked my team for feedback, the room went SILENT. Why? Because speaking the truth felt too risky. This isn’t just my story, it’s the reality in countless workplaces. Here’s the truth: feedback is a minefield. 🔴 Done wrong? It breeds tension and mistrust. 🟢 Done right? It fixes problems—it transforms teams. Here’s how to get it right: 1/ Timing Is Everything ↳ Feedback during chaos? Disaster. Wait for a calm moment. ↳ A private 1-on-1 works best. 💡 Pro Tip: Start with a positive comment—it sets the tone. 2/ Lead With Solutions ↳ Complaints without fixes = noise. Solutions = action. ↳ Try this: “We could avoid confusion with more clarity upfront. What do you think?” 💡 Pro Tip: Frame solutions as support for the team’s success, not criticism. 3/ Be Clear, Not Cryptic ↳ Instead of “Communication could be better,” say: ↳ “Inconsistent updates slow me down. Weekly check-ins might help.” 💡 Pro Tip: Use examples to back it up—clarity builds trust. 4/ Use “I” Instead of “You” ↳ Feedback isn’t a blame game. Stick to “I” statements to share your perspective. ↳ Example: “I feel I don’t have enough autonomy to contribute fully.” 💡 Pro Tip: Highlight how solving the issue benefits the whole team. 5/ Know When to Let It Go ↳ Pick your battles. Save your energy for what really matters. ↳ Does this impact the team or my work? If not, let it go. 💡 Pro Tip: Focus feedback on what aligns with team goals. 6/ End With a Vision ↳ Great feedback doesn’t just fix problems—it builds something better. ↳ Paint the big picture: “Here’s how this change could help the team hit the next level.” 💡 Pro Tip: Vision-driven feedback inspires action. The takeaway? Feedback isn’t about proving you’re right, it’s about progress. Master these steps, and you’ll not only solve problems, but you’ll also earn respect and trust. What’s your biggest feedback fail (or win)? Share it below. 👇 ♻️ Repost to help your network get better! ➕ And follow Shulin Lee for more.

Imagine working hard all year, thinking everything's fine. You hardly get any feedback, just occasional praise or suggestions. But then, out of the blue, comes the yearly appraisal meeting. Suddenly, you're bombarded with criticism, caught off guard. It feels demoralizing and confusing. Why weren't you told earlier? Trust falters, and motivation suffers. Sound familiar? Now, imagine a different scenario. Throughout the year, you receive regular feedback - small, yet valuable insights on your performance. Your manager provides guidance, acknowledges your achievements, and points out areas for improvement. You feel supported and encouraged to grow. When the time for the annual appraisal meeting arrives, it's not a dreaded surprise. Instead, it becomes an opportunity to reflect on your progress, discuss goals, and receive constructive input. Trust between you and your manager deepens, and your motivation remains intact. This scenario highlights the importance of regular feedback. When feedback is given consistently, it empowers employees to enhance their performance, make adjustments, and achieve their full potential. It builds a culture of continuous improvement and ensures that annual appraisals become positive and productive discussions rather than demoralizing surprises. Small feedback given regularly is coaching. Big feedback given erratically is an ambush ⭐ If you found this message resonating, share it with your network. Let's start a dialogue on the importance of regular feedback in the workplace. #corporatelife #appraisal #linkedinforcreators #FeedbackMatters #ContinuousImprovement

Code reviews aren’t just about correctness, they shape how teams work I’ve realized that how you review is just as important as what you write. Some reminders I keep for myself when reviewing code: ☑️ Be clear, NOT condescending ☑️Ask questions instead of making assumptions ☑️ Focus on what matters (nitpicks later) ☑️ Don’t hold up someone’s work if the feedback can wait It’s easy to treat reviews like a TODO list, but at the end of the day, they’re a chance to build trust, share context, and help each other grow :) I’ve learned the most from people who review with care, not ego. #SoftwareEngineering #CodeReview #BigTech #TechCulture #EngineeringGrowth

50% of employees say performance reviews are useless. Here's how to fix that. I've spoken to hundreds of people over the years. The pattern is painfully consistent. Manager talks. Employee nods. Nothing changes. But the data is even more concerning: more than half of employees feel formal reviews contribute nothing to their growth. No surprise there. The problem exists on both sides of the table: - Employees dump all responsibility for these sessions on their managers - Managers have zero training on how to make these conversations meaningful The result? Monologues that waste everyone's time. But here's the thing about great performance reviews: They're not monologues—they're conversations. Want to transform your review sessions into career accelerators? Here's how: For managers: - Implement structured frameworks like McKinsey & Company's OILS (Observation, Impact, Listening, Solutions/Strategy) - Work together to identify what's actually causing performance challenges (Is it time management? Communication gaps?) - Establish clear priorities with specific targets and timelines for the next period For employees: - Come prepared with defined goals and the specific skills you need to develop in the next 6-12 months - Bring a concise, tactical action plan to ensure alignment and measurable progress Whatever it takes, remember that performance growth is a two-way street. These sessions should empower both sides to grow, not just check administrative boxes. What's your best tip for making reviews actually matter? I would love to hear. __ ♻️ Reshare this post if it can help others! __ ▶️ Want to see more content like this? You should join 2297+ members in the Tidbits WhatsApp Community! 💥 [link in the comments section]

I just completed my 245th performance review while at SEIA…….. (We do mid-year and end-of-year, and I clearly have too many direct reports.)   Anyway, reading 245 self-evaluations (the prerequisite to the performance evaluation) has left me with some important takeaways:    1. Cover the entire year! I can’t tell you how many annual self-evaluations I read that focus only on the last three months. I know January seems far away when you are writing in November, but this is supposed to cover your entire year! Don’t rely on your supervisor to remember things that you have forgotten to mention. When I do my self-evaluation, I open up my calendar and review it week by week to remind myself of all the different things that happened during the year. That doesn’t mean I include everything, but it does mean that I highlight the big moments, events, and accomplishments that took place 8 months prior. 2. Quantify success to the extent possible. I love stats, numbers, comparisons, and metrics. I want to know if you met your revenue goals or how many people are communications efforts reached. Whatever your area of expertise, find a way to accompany your qualitative explanations of success with quantitative metrics. 3. Be honest. Please don’t tell me that you singlehandedly passed a piece of legislation (my policy teams don’t say this, to be clear!!!). I won’t believe you and it will undermine your credibility. But you may want to highlight how you drafted the advocacy strategy and led the coalition meetings to get the bill over the finish line. The same applies to rating yourself – if you are giving yourself 5s across the board (which in our reviews means Created New Standard), you better be ready to explain how and why that applies. Otherwise…..credibility is again in question. 4. And don’t be shy. With #3 in mind, you do need to be your own advocate. No one knows as well as you do what you accomplished over the past year. So tell your story. Paint the picture for your supervisor about how you exceeded your goals and brought great value to the organization. Just do it with integrity and your self-evaluation will be more meaningful.    I’m sure many of you are heading into an annual review in the next few weeks, so I’d love to hear from all of you in the comments⬇️   What is your best advice? What tips do you have for your own annual review?

If your feedback isn't changing behavior, you're not giving feedback—you're just complaining. After 25 years of coaching leaders through difficult conversations, I've learned that most feedback fails because it focuses on making the giver feel better rather than making the receiver better. Why most feedback doesn't work: ↳ It's delivered months after the fact ↳ It attacks personality instead of addressing behavior ↳ It assumes the person knows what to do differently ↳ It's given when emotions are high ↳ It lacks specific examples or clear direction The feedback framework that actually changes behavior: TIMING: Soon, not eventually. Give feedback within 48 hours when possible Don't save it all for annual reviews. Address issues while they're still relevant. INTENT: Lead with purpose and use statements like - "I'm sharing this because I want to see you succeed" or "This feedback comes from a place of support." Make your positive intent explicit. STRUCTURE: Use the SBI Model. ↳Situation: When and where it happened ↳Behavior: What you observed (facts, not interpretations) ↳Impact: The effect on results, relationships, or culture COLLABORATION: Solve together by using statements such as - ↳"What's your perspective on this?" ↳"What would help you succeed in this area?" ↳"How can I better support you moving forward?" Great feedback is a gift that keeps giving. When people trust your feedback, they seek it out. When they implement it successfully, they become advocates for your leadership. Your feedback skills significantly impact your leadership effectiveness. Coaching can help; let's chat. | Joshua Miller What's the best feedback tip/advice, and what made it effective? #executivecoaching #communication #leadership #performance

Delivering constructive feedback is part of leadership. The goal isn’t to avoid these conversations, but to approach them with the mindset of driving results and encouraging behavior change. The challenge is that feedback often means delivering a message you know the other person may resist. That’s why it’s not just about what you say, but how you say it, because if the person becomes defensive, the message won’t land. In my experience leading teams, this is how leaders can have conversations that drive results while still making their people feel supported and motivated: 1️⃣Put yourself in their shoes. If your performance was holding you back, you’d want to know. But you’d also want to be told in a way that respected your effort and potential. That’s the perspective leaders need to take. 2️⃣Start with appreciation. Anchor the conversation in value. Recognize what the person is doing well, then connect feedback to how they can have an even greater impact. This shows you’re investing in them, not criticizing them. 3️⃣Frame your words carefully. Framing makes all the difference. If you accuse, people defend. If you share perceptions—“This is how it’s being received”—you open space for dialogue. That’s when people feel safe to explain their intent and work with you on solutions. The real goal is for them to know you’re on their side. You’re having the conversation because you see their value and want to help them be their best. When leaders approach difficult conversations with the intent to support, invest, and help their people grow, those conversations stop being difficult. They become constructive. 📌How do you approach constructive feedback?

Giving hard feedback is a challenge I've faced many times as a leader. One particular instance that stands out involved a team member I respected deeply but who had recently begun missing key deadlines. I knew I had to address it, yet I wanted to do so in a way that preserved their motivation and confidence. This experience taught me the importance of careful preparation and a thoughtful approach when delivering tough feedback. First, I make sure I'm clear about the specific feedback I want to provide. Second, I understand that hard feedback should always be delivered in private, and both the recipient and I should be in a calm and receptive state of mind. When sharing feedback, I focus on specific incidents and use "I" statements to describe my observations. For example, I might say, “I noticed you handling this situation differently than usual. I'd like to discuss how we can approach it more effectively.” I also emphasize the importance of this feedback for the person's growth and development. We all need feedback to grow. Without it, organizations can develop unhealthy habits, such as avoiding conflict or only giving positive feedback. This can lead to unresolved issues that damage morale and hinder professional development. 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐢𝐞𝐬 𝐟𝐨𝐫 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐢𝐧𝐠 𝐇𝐚𝐫𝐝 𝐅𝐞𝐞𝐝𝐛𝐚𝐜𝐤: ➝ 𝐔𝐬𝐞 𝐭𝐡𝐞 𝐅𝐨𝐮𝐫-𝐒𝐭𝐞𝐩 𝐒𝐜𝐡𝐞𝐦𝐞: Start with specific examples, share your feelings, explain the consequences, and state your expectations. ➝ 𝐅𝐨𝐜𝐮𝐬 𝐨𝐧 𝐁𝐞𝐡𝐚𝐯𝐢𝐨𝐫, 𝐍𝐨𝐭 𝐂𝐡𝐚𝐫𝐚𝐜𝐭𝐞𝐫: Separate the individual from their actions to avoid defensiveness. ➝ 𝐂𝐫𝐞𝐚𝐭𝐞 𝐚 𝐒𝐚𝐟𝐞 𝐄𝐧𝐯𝐢𝐫𝐨𝐧𝐦𝐞𝐧𝐭: Conduct feedback conversations in private and ensure confidentiality. ➝ 𝐁𝐞 𝐌𝐢𝐧𝐝𝐟𝐮𝐥 𝐨𝐟 𝐓𝐨𝐧𝐞 𝐚𝐧𝐝 𝐁𝐨𝐝𝐲 𝐋𝐚𝐧𝐠𝐮𝐚𝐠𝐞: Maintain a calm tone and avoid judgmental language. It’s also important to remember that hard feedback doesn’t have to be all negative. I always try to highlight the positive aspects of the person’s work while addressing areas for improvement. My goal is to deliver the feedback in a way that is constructive and encourages growth. What about you? How do you handle delivering tough feedback? Any strategies you find helpful? #feedback #mindfulness #peoplemangement #leadership #LeadwithRajeev

Most leaders don’t struggle to give feedback because they lack good intentions, they struggle because they lack the right frameworks. We say things like: 🗣 “This wasn’t good enough.” 🗣 “You need to speak up more.” 🗣 “That project could’ve been tighter.” But vague feedback isn’t helpful, it’s confusing. And often, it demoralizes more than it motivates. That’s why I love this visual from Rachel Turner (VC Talent Lab). It lays out four highly actionable, research-backed frameworks for giving better feedback: → The 3 Ps Model: Praise → Problem → Potential. Start by recognizing what worked. Then gently raise what didn’t. End with a suggestion for how things could improve. → The SBI Model: Situation → Behavior → Impact. This strips out judgment and makes feedback objective. Instead of “You’re too aggressive in meetings,” it becomes: “In yesterday’s meeting (Situation), you spoke over colleagues multiple times (Behavior), which made some feel unable to share (Impact).” → Harvard’s HEAR Framework: A powerful structure for disagreement. Hedge claims. Emphasize agreement. Acknowledge their point. Reframe to solutions. → General Feedback Tips: – Be timely. – Be specific. – Focus on behavior, not identity. – Reinforce the positive (and remember the 5:1 rule). Here’s what I tell senior FMCG leaders all the time: Good feedback builds performance. Great feedback builds culture. The best feedback builds trust, and that’s what retains your best people. So next time you hesitate before giving hard feedback? Remember this: → You’re not there to criticize. → You’re there to build capacity. Save this as your cheat sheet. Share it with your teams. Let’s make feedback a tool for growth, not fear. #Leadership #FMCG #TalentDevelopment #PerformanceCulture #FeedbackMatters #ExecutiveDevelop