Employee Engagement in Strategy

Let’s face it - current headlines spell a recipe for employee stress. Raging inflation, recession worries, international strife, social justice issues, and overall uncertainty pile onto already full work plates. As business leaders, keeping teams motivated despite swirling fears matters more than ever. Here are 5 strategies I lean into to curb burnout and boost morale during turbulent times: 1. Overcommunicate Context and Vision: Proactively address concerns through radical transparency and big picture framing. Our SOP is to hold quarterly all hands and monthly meetings grouped by level cohort and ramp up fireside chats and written memos when there are big changes happening. 2. Enable Flexibility and Choice: Where Possible Empower work-life balance and self-care priorities based on individuals’ needs. This includes our remote work policy and implementing employee engagement tools like Lattice to track feedback loops. 3. Spotlight Impact Through Community Stories: Connect employees to end customers and purpose beyond daily tasks. We leveled up on this over the past 2 years. We provide paid volunteer days to our employees and our People Operations team actively connects our employees with opportunities in their region or remotely to get involved monthly. Recently we added highlighting the social impact by our employees into our internal communications plan. 4. Incentivize Cross-Collaboration: Reduce silos by rewarding team-wide contributions outside core roles. We’ve increased cross team retreats and trainings to spark fresh connections as our employee base grows. 5. Celebrate the Humanity: Profile your employee’s talents beyond work through content spotlight segments. We can’t control the market we operate in, but as leaders we can make an impact on how we foster better collaboration to tackle the headwinds. Keeping spirits and productivity intact requires acknowledging modern anxieties directly while sustaining focus on goals ahead. Reminding your teams why the work matters and that they are valued beyond output unlocks loyalty despite swirling worries. What tactics succeeded at boosting team morale and preventing burnout spikes within your company amidst current volatility?

Is employee joy part of your business strategy?   It should be, and now we can measure it.   In a new article with my friends Debbie Lovich and Chenault Taylor, we detail a compelling study applying customer analytics to a frontline workforce. Here are some of the exciting findings we uncovered at the company we studied: → High-joy employees were selling 25% more per hour → The emotional drivers of joy (feeling valued, growing, doing meaningful work) predicted performance more reliably than pay or benefits → Shifting the workforce mix toward higher-joy employees could unlock 5–15% annual sales growth   Understanding what drives your employees’ joy and acting upon it in collaboration with them can be a game changer.   That's exactly what this retailer did. And it is changing who they hire, how they design the work, how they lead and the training they provide.   Putting people at the center of business isn't just the right thing to do — it's the smart thing to do.   #leadership #employeeexperience #purpose #humanmagic #hr #futureofwork

We all say “customer first.” And yes, that always matters. But let me ask you this: Who actually experiences your brand before anyone else does? Your employees. Think about it. They’re the first ones to – - Test your systems. - Experience your culture. - Integrate your processes.  - Spot the gaps between your mission and your reality. So, if your employees don’t believe your story – why would your customers? I learned this early at Rubans Accessories. We stopped treating “employee engagement” like an HR checklist... Instead, started treating them, like the early adopters of the brand. When your employees are your biggest fans, your customers feel more drawn to your story. Think about it like a product launch: → Your sales team is testing your value prop every time they pitch. → Your customer care team feels the emotional gap between your promise and delivery. → Your warehouse staff understands speed and scale better than any consultant ever will. In fact, research shows brands with strong employee experience outperform competitors by 147% in earnings per share (Source: Gallup.) The math is simple: Happy employees → Happy customers → Loved brand. Your employees are not just building your brand. They’re living it – every single day. Treat them as your first customers, and the marketplace will simply follow.

I’ve run over 200 all-hands meetings in my career. It took me years to fully appreciate their value but I ultimately found them to be one of the most effective ways to drive alignment, motivate teams, and improve execution. After plenty of trial and error, here are the elements of a great all-hands: Cadence is crucial. Your all-hands meeting should be recurring and follow a consistent schedule. Avoid cancellations or rescheduling whenever possible. I’ve tested different frequencies—weekly, biweekly, and quarterly—but found that a monthly cadence works best. It’s sustainable, provides enough time for valuable updates, and doesn’t become a burden. In terms of duration, I’ve experimented with 30, 45, and 90 minutes, and I’ve found that one hour strikes the perfect balance. You can cover enough while at the same time keeping people engaged. A structured format keeps things efficient. Using the same agenda every time makes preparation easier, eliminates confusion, and ensures consistency. An agenda I’ve seen work well includes: Welcome (work anniversaries, birthdays, new hires) - 2 min Company Vision & Mission - 1 min State of the Business (highlights/headwinds) - 5 min Key Metrics (scoreboard of KPIs that tell the health of the business) - 5 min Celebrating Wins (customers/products/features/adoption/fundraise)  - 7 min One or two Strategic Topics - 24 min Open Roles - 1 min Q&A - 10 min Top Performer Recognition - 5 min Rotate presenters to keep engagement high. Hearing the same voice—especially the CEO’s—over and over can cause messages to lose impact. Involving different speakers not only keeps things fresh but also gives team members a platform to showcase their work and leaders a chance to give shoutouts to their teams. Another game-changer: inviting external speakers who can share insights about your industry, growth stage, or the real-world impact of your product or service. Communicate for clarity, not complexity. Early on, I made the mistake of assuming everyone knew as much as I did about the business. I’d use acronyms without explaining them and skip over background information, forgetting that not everyone was at the company when those topics were last discussed. A good rule of thumb: Always spell out acronyms the first time, provide quick context for key topics, and repeat the ‘why’ behind decisions—even if it seems obvious. “Produce” the meeting for maximum impact. Great all-hands meetings aren’t just informative—they’re energizing. Presenters should be well-prepared, and handoffs between speakers should be seamless. Small touches make a big difference: play high-energy music as people join, create excitement around wins, and make top-performer shoutouts meaningful. The energy you bring to the meeting doesn’t just impact the next hour, it can set the tone for days or weeks to come. All-hands meetings can be one of the most powerful tools in your CEO toolbox—but only if you invest the time, energy, and focus to make them great.

Is only fair compensation enough for an employee to thrive in the company? After spending over a decade in this industry. I have realized that fair pay or bonuses are not the only factor to make your employees feel satisfied at the workplace! It is crucial but it’s just the beginning. The real winner here is employee experience and here is how we can create workplaces that people love: ✅ Build Real Connections: 📍Encourage team bonding: Set up regular team-building activities, both in-person and virtual. 📍Create mentorship programs: Pair junior staff with experienced leaders for guidance and support. 📍Host regular check-ins (not just performance reviews): Go beyond annual reviews. Have informal chats to understand your team's needs and aspirations. ✅ Offer Growth Opportunities: 📍Support career pathing: Help employees visualize and work towards their long-term goals within the company. 📍Celebrate learning, not just results: Acknowledge efforts to acquire new skills, not just successful outcomes. 📍Offer stretch assignments: Give people chances to step out of their comfort zones and grow. ✅ Listen and Act: 📍Run regular surveys: But don't just collect data - act on it! 📍Have an open-door policy: Make leadership accessible and approachable. 📍Actually, implement good suggestions: Show your team their voice matters. Create feedback loops: Keep the conversation going and update on progress. Remember: Happy employees are productive employees. When people feel valued, supported, and engaged, it's not just good for them - it's great for business. Lower turnover, higher productivity, and a positive company culture all contribute to the bottom line. But this isn't a one-time effort. Creating a fantastic employee experience is an ongoing process that requires commitment, creativity, and genuine care for your team. What's one innovative thing your company does to boost employee experience? Or what's something you wish your workplace would implement? Let's share ideas and elevate HR practices across the board!

Diverse teams are powerful, but only if they’re designed to be. Just putting different people together isn’t enough. What I’ve learned over 11+ years is that true  🧠 Collective Intelligence only emerges when diversity is intentionally activated. 🖌 My Blueprint to unlock it: 🔹 Cognitive diversity It’s about bringing different thinking styles. Teams that embrace divergent ways of solving problems uncover creative solutions that others miss. 🔹 Demographic Diversity The presence of different intersectional identities and lived experiences creates a richer understanding of potential blind spots and unmet needs. 🔹 Experiential Diversity Diverse career paths and life stories equip teams with practical insights that can cut through “tried-and-true” methods that often fail in complex, changing environments. 🔹 Psychological Safety This is the game-changer. Without it, diversity backfires. High-performing teams create a “safe container” where everyone—from the quiet thinkers to the bold disruptors—can voice their ideas without fear. 🔹 Inclusive Decision-Making Diversity is wasted if decisions are still made by the loudest voice in the room. Structured inclusion ensures that varied perspectives aren’t just heard but drive the direction forward. The result? 1️⃣ Faster, smarter decisions: diverse insights reduce blind spots and increase confidence in strategic choices, helping leaders respond swiftly to market changes. 2️⃣ Increased innovation and agility: aligned teams leverage diverse perspectives to solve complex problems creatively and adapt to new challenges with resilience. 3️⃣ Stronger engagement and retention: when teams feel psychologically safe and included, they’re more committed and motivated. This translates to lower turnover and higher morale. The path to unlocking your team’s full potential starts with aligning on the right elements—diversity, psychological safety, and inclusion in decisions. 🤔 P.S. Where is your team on the path to collective intelligence—and what’s your next step?

The "war for talent" continues, but many companies are stuck using the same hiring and retention strategies they've relied on for decades. These methods might keep employees a bit longer, but they still leave. Why? Because it's not just about perks or compensation—it's about the experience. A recent, thought-provoking Harvard Business Review article by Ethan Bernstein, Michael Horn and Bob Moesta suggests that employees crave meaningful work, to feel valued, trusted, and have room to grow. After studying job switchers for 15 years, they identified four key reasons for why employees leave: 1. Get out: They're in a toxic environment or feel stuck in a role that doesn’t align with their strengths. 2. Regain control: They need more flexibility or predictability in their work-life balance. 3. Regain alignment: They’re seeking a job where their skills and talents are fully utilized and appreciated. 4. Take the next step: They’re ready for growth and new responsibilities after reaching a milestone. So what can leaders do to create the experiences people actually need? Here are three specific strategies the article suggests: (a) Interview people early: Don't wait until employees are leaving. Have regular, meaningful conversations about their career goals and motivations. (b) Develop “shadow” job descriptions: Go beyond vague or outdated job descriptions—focus on the real day-to-day tasks and experiences that make the role fulfilling. (c) Collaborate with HR: Work with HR to design roles that align both the organization's needs and the employee's personal growth goals. By addressing these deeper factors, companies can reduce costly turnover and build workplaces where people thrive and want to stay. How is your organization aligning employee experience with retention strategies? #leadership #talentdevelopment #employeeexperience #retention #growth #workplaceculture https://lnkd.in/dJzU2aTm

As a former Senior Director at L'Oréal, here's 5 of my best practices that have led me to manage highly motivated and engaged teams. #𝟭: 𝗠𝗮𝗸𝗲 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗳𝗲𝗲𝗹 𝗰𝗼𝗺𝗳𝗼𝗿𝘁𝗮𝗯𝗹𝗲 𝘁𝗼 𝘀𝗽𝗲𝗮𝗸 𝘂𝗽 𝗮𝗻𝗱 𝗼𝘄𝗻 𝘁𝗵𝗲𝗶𝗿 𝘃𝗼𝗶𝗰𝗲𝘀 No matter their level of seniority or expertise, building an inclusive and safe environment for your team to share their viewpoints, ask questions and contribute actively to the conversation is one of the biggest unlocks for them to feel truly empowered. #𝟮: 𝗜𝗻𝗳𝗼𝗿𝗺 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗼𝗳 𝘁𝗵𝗲 "𝘄𝗵𝘆" 𝗯𝗲𝗵𝗶𝗻𝗱 𝘆𝗼𝘂𝗿 𝗮𝘀𝗸𝘀. Don't just tell them what you need them to do. Share the bigger picture context behind why they need to do this. It will allow them to associate a true purpose to the work they do and be more involved in the end outcome vs. just feeling like a cog in a machine. #𝟯: 𝗗𝗼𝗻'𝘁 𝗮𝘀𝘀𝘂𝗺𝗲 𝘄𝗵𝗮𝘁 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝘄𝗮𝗻𝘁𝘀 𝗼𝗳 𝘆𝗼𝘂. 𝗔𝘀𝗸. Managing effectively means understanding your individual team member's needs and ensuring the structure and projects tied to their role line up well with that. Otherwise, you run the risk of having a demotivated team who feels disconnected with the work they're doing because it doesn't match their core motivations. #𝟰: 𝗟𝗲𝗮𝗱 𝗯𝘆 𝗲𝘅𝗮𝗺𝗽𝗹𝗲, 𝗲𝘀𝗽𝗲𝗰𝗶𝗮𝗹𝗹𝘆 𝗱𝘂𝗿𝗶𝗻𝗴 𝘁𝗵𝗲 𝗰𝗵𝗮𝗹𝗹𝗲𝗻𝗴𝗶𝗻𝗴 𝘁𝗶𝗺𝗲𝘀. Let your team see that you are no stranger to handling obstacles and willing to get your hands dirty to do what needs to get done and make the hard calls. Never be "above" the work. Value post-mortems and learnings from setbacks & failures, just as much as you value major wins and successes. It's in the most difficult of times that your team's true strengths shine through and you need to help them uncover that. #𝟱: 𝗖𝗲𝗹𝗲𝗯𝗿𝗮𝘁𝗲 𝘆𝗼𝘂𝗿 𝘁𝗲𝗮𝗺 𝗳𝗼𝗿 𝘁𝗵𝗲 𝘀𝗺𝗮𝗹𝗹 𝗮𝗻𝗱 𝗯𝗶𝗴 𝘄𝗶𝗻𝘀. It's so easy to get caught up in the day-to-day work and forget to acknowledge rightful wins. I can promise you that recognition goes a long way and can come in all forms. From a small shout-out in a team meeting, to 1:1 feedback, to further exposure for the projects they're leading...take the time to celebrate your team vs. just giving constructive feedback of what can be done better. What would you add to the list? #teammanagement #peoplemanager #leadership #leadershipdevelopment -------- Hey! I'm Tiffany Uman, a globally recognized career strategy coach and workplace expert empowering high-achievers to become the top 1% in their careers and quantum leap their confidence, growth and income. FOLLOW me on LinkedIn for daily career tips and hit the notification 🔔 to catch all of my latests posts!

[53] Fifteen Best Practices for How to Lead a Workshop On Wednesday, I gave a workshop on how to give a workshop—very meta, I know. Andreas Schröter invited me to a be.boosted event where the new generation of fellows will soon be leading their own workshops. So the timing was perfect! But what actually matters when planning and running your own workshop? Here are 15 best practices I’ve developed over the years: ---------- PREPARATION & PLANNING ---------- ⏳ 1) Time Your Workshop Realistically Less is more—don’t overload. For a 60-minute session, plan 30 minutes of content and 30 minutes of interaction. ☕ 2) Include Breaks (Even in Short Workshops!) Attention spans fade fast. Give a 5-10 minute break every 45-60 minutes to keep energy up. 🎤 3) Start Strong—Skip Awkward Intros Ditch the long bios. Open with a question, story, or surprise: "What made the best workshop you’ve attended great?" 🙋 4) Engage Participants Immediately Ask easy, low-stakes questions in the first five minutes: "What’s one word that describes how you feel about leading a workshop?" 🖥️ 5) Prepare Interactive Elements—But Only With Purpose In my humble opinion, many workshops are currently overusing interactive elements like complex quizzes or flashy slides just to seem impressive. Interaction is great, but only when it serves a clear purpose. ---------- DURING THE WORKSHOP ---------- 🎭 6) Get Participants Doing Something People remember what they do. Use polls, breakout rooms, or whiteboards. Example: "In pairs, share one example from experience." 🤫 7) Embrace Silence—Give Thinking Time Ask a question, then wait at least five seconds. If no response: "Take 10 seconds, then type in the chat." 🔁 8) Repeat Key Takeaways Say it → Show it → Let them say it. Reinforce key points with slides, stories, and activities. ⏱️ 9) Manage Time—Stay on Track Use a timer and give reminders: "Two minutes left!" Always build in buffer time. 🛠 10) Have a Backup Plan for Activities No answers? → Share an example. Too fast? → Add a bonus prompt. Too quiet? → Start with 1:1 or small groups. ---------- CLOSING & FOLLOW-UP ---------- 📌 11) Summarize Clearly Before Ending Never stop abruptly—people need closure (and so do you). The final moments of a workshop are often the most important, yet the least prepared. ✅ 12) End with a Call to Action Encourage immediate application or long-term reflection. Example: "Before you log off, write down one thing you’ll use in your next workshop." ❓ 13) Leave Time for Questions—But Make It Engaging Instead of "Any questions?", try more concrete questions such as: "What additional experiences have you had that we haven’t discussed today?” 📚 14) Offer Follow-Up Resources Share slides, key takeaways, or further reading. If possible, offer to answer follow-up questions. 🎉 15) End with Energy & Gratitude Avoid awkward fade-outs! Close with a final thought. If possible, rehearse your closing as much as your opening.

I urge you—please take them away from their desks! Last month, my team and I spent a day at Lohagarh Farms, away from screens, meetings, and the usual work routine. No emails, no targets, just time spent together outside the office. On the surface, it might seem like just another team outing. But here’s what actually happened: [1] We connected beyond work Conversations shifted from deadlines and strategies to real-life stories. Team members who barely spoke in the office suddenly had endless things to talk about. [2] We saw different strengths.  Someone who’s quiet in meetings turned out to be fiercely competitive in outdoor games. Another, who’s usually reserved, took charge in organizing activities. You start seeing people in a completely different light. [3] We learned to collaborate without pressure.  In the workplace, collaboration is often tied to performance. But here, teamwork was effortless, whether it was completing challenges together or simply sharing a meal. The bonds built in those moments carry over when we’re back in the office. [4] A workplace functions best when the team works for each other, not just with each other. And that happens when relationships go beyond work. Many leaders think of team outings as an expense or a break from work. But the truth is, the best ideas, the strongest teams, and the highest productivity often stem from environments where people feel comfortable, connected, and valued. After this, I know one thing for sure that investing in a team doesn’t only mean training programs and appraisals. It also means creating shared experiences that make people feel like they belong. How do you build strong connections in your workplace? #teambuilding