Product updates
How Text turns more conversations into revenue, one release at a time.
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Product UpdatesAug 31, 2026 · Michał WłosikTrack more without losing your best leads
Customer fields now come in two categories, so a profile tells you both how strong the lead is and what the customer has already said.
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Product UpdatesAug 27, 2026 · Michał WłosikSell from your catalog, whatever platform you’re on
The AI Agent now recommends products from a catalog you upload, whatever your store runs on.
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Product UpdatesAug 20, 2026 · Michał WłosikSet up customer fields that actually stay consistent
Customer fields now come in three new formats, so what your team records becomes data you can segment with ease.
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Product UpdatesAug 19, 2026 · Michał WłosikNever miss a customer's contact details again
You can now add phone numbers and emails shared in the chat to the customer profile with one click.
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Product UpdatesAug 19, 2026 · Michał WłosikSee what your chat forms are actually collecting
New report shows pre- and post-chat form results, with sortable answers and insights per question type.
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Product UpdatesAug 17, 2026 · Michał WłosikCheck who you're chatting with, without leaving the list
Now, a customer card opens on hover anywhere in the Inbox lists, so checking who's waiting doesn’t mean opening a chat you weren't ready to answer.
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Product UpdatesAug 13, 2026 · Michał WłosikFind customers by what you actually know about them
Customer fields are now visible and filterable in Real-time and Contacts, making it easier to find every customer in one budget band with a filter instead of scrolling.
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Product UpdatesAug 13, 2026 · Michał WłosikTrack your sales in Text
Monitor how chats contribute to revenue. New setup options have been introduced, making it easy to track the revenue generated by your chats with just one click.
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Product UpdatesAug 5, 2026 · Michał WłosikDecide what happens when no one's there to answer
Make sure your customers stay connected, even when your team is offline. You can keep the chat open or show a form instead, ensuring that messages sent at 11 PM still reach you.
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Product UpdatesAug 5, 2026 · Michał WłosikFix a Customer field without starting over
Add, edit, or remove customer fields on a dedicated settings page. Capture important information for your business so that your team can ensure accuracy and maintain consistency in every customer interaction.
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Product UpdatesAug 5, 2026 · Michał WłosikSpot your highest-value conversations without opening them
Inbox now shows each customer's cart value in the list, so the largest basket doesn't get left behind by a shipping question.
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Product UpdatesAug 4, 2026 · Michał WłosikWatch your AI Agent sell, before you turn it on
Product cards now appear in the Preview widget, so you can give your AI Agent a test ride and give your customer the best experience.
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Product UpdatesAug 3, 2026 · Michał WłosikAsk ChatGPT what's happening in your customer conversations
Text is now live as a plugin on the ChatGPT marketplace, so a question that used to mean reading every chat now takes one sentence to ask.
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Product UpdatesAug 3, 2026 · Michał WłosikSee which channel actually turns chats into leads
See which channel — AI agent, human agent, or chat form — converts best. New Leads Conversion Report breaks it down for you.
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Product UpdatesAug 2, 2026 · Michał WłosikStop asking the same qualifying questions twice
Qualification details now save to the customer profile, so you can pick up the next conversation knowing what you already learned in the last one.
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Product UpdatesJul 30, 2026 · Oliwia SkindzierYour WooCommerce cart, live in the chat
See a visitor's WooCommerce cart live in the chat, and follow up before the sale goes cold.
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Product UpdatesJul 27, 2026 · Michał WłosikOne campaign design doesn't have to fit every screen
Now you can target campaigns by device, so each campaign shows up on the screen it was designed for.
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Product UpdatesJul 22, 2026 · Tomasz ZiętekSuggested questions, tailored to every page
The minimized widget now shows AI-generated questions for the page a visitor is on, so they can start a conversation before opening the chat.
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Product UpdatesJul 21, 2026 · Tomasz ZiętekLook in on any chat without landing in it
A live list of every chat your teams have open right now, AI Agent included. Read any of it without taking over, and step in only when it's worth it.
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Product UpdatesJul 16, 2026 · Tomasz ZiętekYour real workload, in one number
The Total cases report counts chats and tickets together, with toggles for each on its own, plus targets, trend direction, and automatic anomaly flags.
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Product UpdatesJul 16, 2026 · Tomasz ZiętekYour widget runs, where you say it runs
Name the sites allowed to run your chat widget. A full domain with its subdomains, or exact entries. Everywhere else, it won't load.
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Product UpdatesJul 8, 2026 · Tomasz ZiętekGet opportunities on your Conversion Radar
Conversion Radar flags the moment a visitor shows a buying or lead signal, in real time, and pairs it with the campaign to match.
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Product UpdatesJul 6, 2026 · Tomasz ZiętekA form is a question you ask before saying hello
Both forms now share one editor. For new accounts, pre-chat starts off so your AI Agent can ask for what it needs during the conversation.
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Product UpdatesJul 5, 2026 · Tomasz ZiętekSee what your AI Agent doesn't know yet
The Performance tab shows exactly which questions come up most, so you know precisely what to teach your AI Agent next.
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Product UpdatesJul 2, 2026 · Tomasz ZiętekSee every sale chat closed, in one report
The sales conversion report compares sales from AI Agent chats, human agent chats, and visits with no chat.
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Product UpdatesJul 1, 2026 · Tomasz ZiętekNow there's room to shop
Your AI Agent's product recommendations now expand to a readable size, with photo, price, add to cart, and a tappable photo gallery.
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Product UpdatesJun 26, 2026 · Sławomir PawlakThe AI agent can now read customer screenshots and photos
The AI agent now understands the images a customer sends, not only the text they type. A screenshot, a product photo, a picture of a damaged item: the agent reads what is in the image and uses it in the conversation. It is live now.
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Product UpdatesJun 19, 2026 · Sławomir PawlakCampaigns are no longer admin-only
The campaigns page used to be admin-only. Now agents can open it, see every campaign, and create and run campaigns inside their own groups. Where an account has opportunities, agents can launch the campaigns tied to them too.
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Product UpdatesJun 19, 2026 · Sławomir PawlakChat routing now works for Messenger and Twilio SMS
Routing rules now cover Messenger and Twilio SMS, not just web chat. A conversation from those channels lands with the team that owns it, routed by Facebook Page or by the number the customer texted.
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Product UpdatesJun 18, 2026 · Sławomir PawlakMerge duplicate tickets into one thread
When the same customer opens several tickets about the same issue, agents can now merge them into one master thread. Sub-tickets close, future email replies route to the master, and the full history stays linked in one place.
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Product UpdatesJun 17, 2026 · Sławomir PawlakWhatsApp is now a channel in Text
WhatsApp now connects to Text as a native channel. Conversations from WhatsApp land in the same inbox as web chat, and it is already switched on for every paid, trial, and new license.
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Product UpdatesJun 10, 2026 · Michał WłosikText gets Webflow integration
Text is live on the Webflow App Marketplace. Add live chat, AI Agent, and a shared inbox to your Webflow site without touching a line of code.
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Product UpdatesJun 9, 2026 · Sławomir PawlakSales tracking now works on any ecommerce stack, not just Shopify
A new platform-agnostic sales tracking method drops the Shopify dependency. One API call on the 'Thank you' page turns on AI Agent sales reporting, in-chat order notifications, sidebar order context, and the Wins counter for any store on the web.
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Product UpdatesJun 8, 2026 · Sławomir PawlakSingle-metric reports now flag anomalies and show trend direction
Single-metric reports now mark best and worst results, flag unusual spikes and drops automatically, and show whether the trend is going up, down, or holding steady. Less staring at charts, more deciding.
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Product UpdatesJun 3, 2026 · Text TeamCustom Skills now talk to your stack: webhooks for the AI agent
Custom Skills can now call any external service through a webhook. The AI agent can pull data from a CRM, check stock against your warehouse API, or push a lead back into a CDP, all triggered by what a customer says in chat.
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Product UpdatesJun 2, 2026 · Text TeamThe chat widget now suggests questions based on the visitor's current page
Open the chat on a product page, a pricing page, or a help article, and the welcome message shows 1 to 3 question suggestions written for that exact page. One tap, the conversation starts, the visitor never has to type from a blank cursor.
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Product UpdatesMay 29, 2026 · Text TeamEditable customer info: capture leads without leaving the chat
Agents can now correct customer details mid-chat without leaving the conversation. In Tickets, the requester email moved to its own field above the message input.
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Product UpdatesMay 29, 2026 · Text TeamOpportunity Cohorts: from spotted signals to the right visitors
Opportunity Detection now lets you drill from a live signal directly into the visitors who match it. Four new lead generation templates also shipped for the moments just before a visitor decides to stay or go.
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Product UpdatesMay 28, 2026 · Text TeamPick the size, pick the color, add to cart — all inside the chat
Variant selection now happens inside the chat widget. Around half the products in a Shopify store have variants, and the AI agent can now close the sale on all of them without sending the visitor anywhere.
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Product UpdatesMay 25, 2026 · Text TeamPlaybook is live: skills your team and AI agent both run
The Automations section in Text is now Playbook. It's the first step toward collapsing workflows and custom skills into one concept, Skills, where one person builds something once and the whole team, humans and AI agents alike, can run it.
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Product UpdatesMay 19, 2026 · Text TeamChat card in tickets: one click back to the conversation that started it
Tickets created from chats now show a chat card at the top of the feed with the original conversation summary and a one-click link back
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Product UpdatesMay 13, 2026 · Text TeamWins counter is live: revenue, leads, and customers served, always in view
A persistent counter at the top of the app showing three numbers that move during the day: sales closed, leads qualified, customers served.
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Product UpdatesMay 12, 2026 · Text TeamEvery channel, one place: the new All Channels section
A new Settings page that shows every channel you can connect - website widget, email, messaging apps - and their current status.
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Product UpdatesMay 12, 2026 · Text TeamSpotlight now searches everything at once
Search across chats, tickets, and contacts in one go. No scope picker, no retyping. Tabs filter the results after the fact.
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Product UpdatesMay 12, 2026 · Text TeamText is live on the Shopify App Store
You can now find and install Text directly from the Shopify App Store. This matters more than it sounds. Shopify merchants no longer need to leave their admin panel, find our site, sign up separately, and figure out the integration. They search, click install, and they're in.
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Product UpdatesMay 11, 2026 · Text TeamAdd to cart, right from the chat
When the AI agent recommends a product, visitors can now add it to their cart without leaving the conversation. One tap, item in cart.
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Product UpdatesMay 8, 2026 · Text TeamTargets land in single-metric reports
Managers can set a target on any single-metric report, manually or by accepting a suggested value based on recent results. Now every report has a line on it that says what good looks like.
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Product UpdatesMay 7, 2026 · Text TeamApril 2026 Product Updates
AI agent can now recommend products, the app can flag revenue opportunities in real time, and routing rules control which conversations reach which teams.
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Product UpdatesMay 5, 2026 · Text TeamCustom fields land in tickets
Add the fields your support process actually needs. Priority tier, order ID, region - whatever the workflow calls for.
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Product UpdatesMay 5, 2026 · Text TeamCustom SSO is live for enterprise customers
Connect your own identity provider and have your team log in through it. The setup guide is live in the help center.
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Product UpdatesApr 6, 2026 · Text TeamMarch 2026 Product Updates
March brought the biggest AI agent upgrade in Text App's history.
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Product UpdatesMar 2, 2026 · Text TeamFebruary 2026 Product Updates
AI reply suggestions arrive in Tickets, Workflows can now talk to any external system, live cart data gives agents commercial context in real time, and Teams management is now native to Text.
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Product UpdatesFeb 1, 2026 · Text TeamJanuary 2026 Product Updates
This month: your AI agent learns to greet every visitor personally, e-commerce data shows up where agents actually need it, and the chat widget gets the space it's been missing.
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Product UpdatesJan 1, 2026 · Text TeamDecember 2025 Product Updates
This month: the widget gets bigger and smarter, your AI agent starts tracking sales, and language barriers get a lot smaller. December closes out the quarter with changes your customers will notice the moment they visit your site.
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Product UpdatesDec 1, 2025 · Text TeamNovember 2025 Product Updates
Shopify comes to Text App, you get a single view of every customer you've ever talked to, Workflows get smarter, and your AI agent learns faster with a new kind of knowledge source.
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Product UpdatesNov 1, 2025 · Text TeamOctober 2025 Product Updates
This month: your AI agent gets a memory, the mobile app goes dark (in a good way), and getting started with Text just got twice as easy.
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Product UpdatesSep 30, 2025 · Text TeamSeptember 2025 Product Updates
Discover Text’s September 2025 updates: a smarter Copilot, redesigned workflows, and new AI tools that make customer service faster.