Discover how customers like Visa are using service agents in Dynamics 365 to identify emerging issues, uncover new knowledge, and automate routine work across the service lifecycle. Learn more: https://msft.it/6046auyUA
About us
Keep up on the latest news and events for Microsoft Dynamics 365, the only portfolio of intelligent business applications that gives you the agility to deliver operational excellence and delight every customer.
- Website
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http://www.dynamics.com
External link for Microsoft Dynamics 365
- Industry
- Software Development
- Company size
- 10,001+ employees
- Headquarters
- Redmond, Washington
Updates
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Don’t sleep on this customer story. When fragmented legacy systems slowed service and scattered guest data, Caledonian Sleeper set out to get its guest experience back on track. With Microsoft Dynamics 365 Contact Center, Customer Service, Customer Insights, and Power Platform, the company brought guest interactions and operational data into one connected platform—while automating the manual work that slowed teams down. The result: a 360-degree view of every guest, faster and more consistent case resolution, better operational visibility, and higher guest satisfaction. All aboard! Read the case study: https://msft.it/6046auyys
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Microsoft Dynamics 365 reposted this
The Microsoft Dynamics 365 team is reimagining how the world operates with Agentic ERP. The vision and innovation coming from our leadership is inspiring and I'm excited to share the latest with our partner community at Directions Enterprise! I’ll be in Copenhagen September 23–25 talking about what’s next for agentic ERP. Learn more: https://lnkd.in/g5ERivw7 See you there! Georg Glantschnig Sameer Verma Amanda Hillman Malli Vangala April Olson Raghav Jandhyala Pepijn Richter Abhishek Ghosh Michele Ballinger Martha DeAmicis
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Microsoft Dynamics 365 reposted this
Brand partnership • CRO @ LeanScaper - Founder of Sales Leadership Accelerator - The #1 Sales Leadership Community & Coaching Program to Transform your Team and Build $100M+ Revenue Orgs - Black Hat Aficionado - #TFOMSL
Five hours. That's how long your top rep spends entering data into the CRM every single week (on the low end). Not selling. Not building relationships. Not closing deals. Entering fields. Think about what that actually costs. If you're paying a rep $500K a year fully loaded — salary, commissions, benefits, equity — you're paying them roughly $240 an hour. Five hours a week times 52 weeks. That's over $60,000 a year. To enter fields into a database. I said what I said. And here's the part that should really bother y'all. It's not just the money. It's what doesn't happen because of those five hours. That rep isn't researching the next account. Isn't building the relationship with the economic buyer. Isn't calling the prospect who went cold. They're clicking dropdown menus and typing notes they already said out loud on the call. The CRM was supposed to be the system that made reps more effective. Somewhere along the way it became the thing they work for instead of the thing that works for them. That's backwards. When I was going through what Microsoft built inside Dynamics 365, the piece that stopped me cold was the Data Enrichment Agent. It listens to your calls. Reads your emails. Pulls from third-party data sources. And updates the CRM automatically. No manual entry. No "hey can you make sure you fill that out before the weekend." No chasing reps to log what happened. The system updates itself. Because it actually heard what happened. And here's what clicked for me: better data doesn't just mean cleaner records. Better data means every other agent in the system — the ones doing account research, generating next-best actions, flagging at-risk deals — gets smarter too. The data enrichment is the foundation. And when that foundation is solid, everything built on top of it works better. Your rep is too expensive to be a data entry clerk. And your CRM is too important to depend on one. https://lnkd.in/gSpYt4Ak PS: This is a paid partnership with Microsoft. #MicrosoftPartner #AgenticCX #Sponsored Microsoft Dynamics 365
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Microsoft Dynamics 365 reposted this
Just a few days away! Don't miss the launch of the new "AI at Work Webinar: Copilot, Apps, and Agents". Your monthly hub for the latest roadmap updates, live demos, best practices, and live Q&A for Microsoft 365 Copilot, Copilot Studio, and Dynamics 365. Register today: https://msft.it/6045aMhX3
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Microsoft Dynamics 365 reposted this
Calling all Microsoft Dynamics 365 partners! Join me in Copenhagen for Directions Enterprise, September 23-25. I’m looking forward to connecting with our partner community and talking about what’s next for Dynamics 365 and the agentic future of ERP. Hope to see you there!
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Today, we’re excited to share that Microsoft has been recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for CRM Sales Platforms for the 16th consecutive year. From agentic sales research and analytics to intelligent assistance embedded across Dynamics 365, Outlook, and Teams, we're helping sellers spend less time searching for information and more time engaging with customers. As organizations continue exploring what's possible with AI, we're focused on bringing together research, insights, and action in the flow of work. Learn more: https://msft.it/6045aHVtJ
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We'll just leave this right here. Ready to make the switch to agentic CRM? https://msft.it/6046aDzs2
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As one of the nation's largest distributors of exterior building products, ABC Supply Co. Inc. is bringing AI directly into the flow of work for more than 7,000 mobile sellers using Dynamics 365, Copilot Studio, and Microsoft 365 Copilot. Discover why customers are making the switch to Dynamics 365: https://msft.it/6042a8diu
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Dynamics 365 Sales agents can now pull in data and tools from outside the Microsoft ecosystem, right into your workflow using Model Context Protocol (MCP). Discover how organizations are already putting it to use: https://msft.it/6041aBJGx
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