Process Improvement Manager

A Brief Overview

The Process Improvement Manager is responsible for driving continuous improvement initiatives across Safelite’s field operations, with a focus on enhancing efficiency, quality, and customer satisfaction. This role is responsible for developing and executing process improvement plans, managing project timelines, and monitoring performance against key indicators. The manager partners closely with cross‑functional teams to identify improvement opportunities, implement best practices, and reduce waste, while also supporting team building, group facilitation, data analysis, and the development of training materials to foster a culture of operational excellence.

What You Will Do

• Develop and implement process improvement plans to drive operational efficiency within multiple facilities or across multiple departments. Plans and assigns work accordingly.
• Manage project timelines, stakeholder engagement plans, and business case objectives to ensure successful implementation of process improvement initiatives.
• Monitor and conduct data analysis on key performance indicators to identify areas of improvement and track progress against targets.
• Facilitate cross-functional teams to identify opportunities for improvement, develop action plans and implement standard best practices
• Collaborate and engage with key stakeholders and provide regular updates on progress of process improvement initiatives, including successes, challenges and next steps
• Assists in the development of process solutions to a wide range of difficult problems ensuring consistency with organization objective
• Train and mentor team members on process improvement methodologies and techniques to build internal capability and drive a culture of continuous improvement
• Influences executive stakeholders to action on key business decisions and major change initiatives. Creates and delivers presentations on business case progress and project results to senior leadership.
• Create standard best practices and replicate to improve performance and generate business benefits
  
  

Education Qualifications

• Bachelor's Degree Preferred or
  
  

Experience Qualifications

• 7-9 years Preferred
  
  

Skills And Abilities

• Knowledge and experience of process improvement methodologies (Lean, Six Sigma) (High proficiency)
• Knowledge and experience with change management approaches (Medium proficiency)
• Facilitating project teams to solve complex problems (High proficiency)
• Must be able to travel 25% (High proficiency)
• Experience with Visio or other process mapping software experience (High proficiency)
• Strong communication and interpersonal skills including ability to present, influence and interact with all levels of management. (High proficiency)
• Experience facilitating project teams to solve complex problems. (Medium proficiency)
  
  

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.

This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change.

This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices.

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Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs".

Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers http://safelite.com/Careers

Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment.

This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.