Information Technology Manager

Infrastructure Manager is responsible for overseeing the design, implementation, and maintenance of an organization’s IT network systems, ensuring stability, security, and scalability. The role combines technical expertise with leadership, requiring both hands-on knowledge of networking technologies and the ability to manage teams and projects.

Key Responsibilities:

Network Infrastructure Leadership

Own end-to-end management of the campus network infrastructure, including LAN, WAN, WLAN, internet connectivity, and network security layers.

Oversee design, implementation, optimization, and lifecycle management of network hardware and services (switches, routers, firewalls, wireless controllers, access points).

Ensure high availability, redundancy, and performance across academic buildings, residence halls, administrative offices, and remote sites.

Operations & Support

Lead day-to-day network operations, monitoring, and incident response.

Act as the escalation point for complex network incidents and performance issues.

Ensure timely resolution of outages with minimal impact to teaching, learning, and campus operations.

Maintain and improve network monitoring, alerting, and capacity planning processes.

Security & Compliance

Partner with security teams to implement and maintain:

Network segmentation (VLANs, NAC, etc.)

Firewall policies and secure remote access (VPN)

Intrusion detection/prevention integrations

Support institutional compliance requirements (FERPA, data protection policies, internal audits).

Participate in vulnerability remediation and security hardening initiatives.

Project Management

Lead network-related projects such as:

Campus Wi-Fi upgrades and expansions

Network refresh cycles

New building network deployments

ISP and bandwidth upgrades

Coordinate with facilities, vendors, and academic departments during implementations.

Manage vendor relationships and oversee third-party network service providers.

Documentation & Standards

Maintain up-to-date network diagrams, configurations, and asset inventories.

Establish and enforce network standards, change management processes, and documentation practices.

Contribute to disaster recovery and business continuity planning.

Stakeholder Engagement

Act as the primary network contact for campus IT leadership and key stakeholders.

Communicate clearly with both technical and non-technical audiences regarding risks, outages, and planned changes.

Support executive reporting on infrastructure health, risks, and improvement initiatives.

Team Collaboration

Work closely with systems, security, service desk, and application teams.

Mentor junior IT staff and provide knowledge transfer where required.

Align campus needs best practices and service delivery standards.

Required Qualifications:

Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).

7–10+ years of experience in network infrastructure management.

Strong hands-on experience with:

Enterprise switching and routing

Wireless networks (campus-scale Wi-Fi)

Firewalls and network security

VPN and remote access solutions

Experience supporting multi-building or campus environments (HigherEd preferred).

Solid understanding of:

TCP/IP, DNS, DHCP

VLANs, STP, routing protocols

Network monitoring and performance tools

Experience managing incidents, changes, and projects in structured IT environments.