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Michael Chime shared thisSince Prepared joined Axon, I've been quiet on here - but for good reason. I've been on the road nonstop, sitting across from some of the most dedicated leaders in public safety. People like Desiree Arnold BBA MBA CPE, Leah Missildine, Andrew Dameron, M.A., CPE, Tenea Reddick, and Tina Buneta - some of whom believed in us from day one and have been thought partners since Prepared was just an idea. Every conversation comes back to the same thing: 911 is the backbone of public safety, and the technology behind it hasn't kept up. The workflows are fragmented. The tools are outdated. And too often, the system works against the very people doing the work. This has been true for a long time, we all know it - the difference now is that we can actually do something about it. AI is going to change the world. Not incrementally. Fundamentally. And Prepared and Carbyne joining forces inside Axon gives us a once-in-a-generation opportunity to actually rewrite this - not just talk about it, but actually change it. And we plan to take big swings. I respect everyone working to move this space forward. But too many solutions today are either AI applied to narrow slices of the problem, or AI layered on top of decades-old infrastructure. If we want a future that's less fragmented and actually built for the work - we have to be willing to rebuild from the ground up side by side 911. Of course this won't happen overnight. It'll be hard work. But we're committed to it and it is our mission. And next week at Axon Week 2026, we plan to share our vision for the future of 911 with the world. Can't wait to show you.Michael Chime shared thisYesterday at Axon HQ, teams from Axon, Prepared, and Carbyne brought together 60+ PSAP leaders for a focused conversation on the future of emergency response. The discussion centered on how technology, coordination, and shared standards can strengthen outcomes across the entire response chain — from the moment a 911 call is placed to resolution in the field. What’s clear is that progress will depend not just on innovation, but on continued partnership with the agencies and professionals at the center of this work. We’re grateful to everyone who joined and contributed to the conversation!
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Michael Chime reposted thisMichael Chime reposted thisA force multiplier. A hidden worker. A game-changer. That's just a few of the ways the AI enhancing Fort Worth's emergency communications has been described; AI powered by Prepared. We're incredibly grateful for their partnership and honored to be able to serve the Fort Worth community, especially as the world arrives at their doorstep for this summer's World Cup. ➡️ Hear more from Deputy Director Aubry Insco & her staff about the impact of the platform:
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Michael Chime reposted thisMichael Chime reposted thisToday, my team and I had the opportunity to speak with NBC5 about the future of AI in the City of Fort Worth’s Emergency Communications Centers and what it could mean for the communities we serve. As call volumes grow and the demand for service continues to increase, public safety must look for thoughtful, responsible ways to evolve. Implementing AI is a force multiplier that allows us to honor every call with timely response and resolution. Every day, our teams answer calls from people experiencing some of the most difficult moments of their lives. In times of human crisis, human connection is warranted. This should not change, regardless of how technology evolves. AI should enhance our ability to serve, not replace the human compassion, connection, judgment, and professionalism needed to navigate crisis. On the other hand, if technology can help reduce wait times, assist with non-emergency requests, and ensure that trained first responders are available when someone truly needs 9-1-1, then it becomes another powerful tool to assist those in need. The future of emergency communications will always be human-centered. However, with the right tools, we can respond faster, work smarter, and continue strengthening the lifeline between our #CommUNITY and the help they need. How are you using AI to level up? #FortWorth911 #EmergencyCommunications #PublicSafetyTechnologyFort Worth tests AI to assist with 911 and non-emergency callsFort Worth tests AI to assist with 911 and non-emergency calls
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Michael Chime reposted thisMichael Chime reposted thisBehind every 911 call is a team making critical decisions every day. In this edition of Behind the Headset, the team at El Paso 911 shares how they’ve built an AI-powered intelligence layer with Prepared and how it’s supporting their telecommunicators across the entire platform. We’re proud to partner with El Paso 911 and the professionals who serve their community every day. From visibility to real-time support, hear how technology is helping strengthen operations behind the scenes:
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Michael Chime reposted thisMichael Chime reposted this
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Michael Chime reposted thisMichael Chime reposted thisI just published my first post on Substack, about the first time Prepared saved a life. Four years ago in August of 2021, five of us — nearly our entire company at the time — watched a 911 dispatcher named Shamoya send a video link to a caller’s phone. What happened afterwards changed everything, from the way we approached 911 response to the direction we sought to grow the company. This story means so much to me, not only as a fond memory, but also for the incredibly important place it holds in the history of what we built together at Prepared. Moving forward into the new year, this story will be joined by many others on my Substack. My hope is to create a place for valuable reflection on the moments which have shaped me as a co-founder at the forefront of emergency response. If you’d like to come along on this journey, I’d love for you to subscribe. https://lnkd.in/eHF2vHCW
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Michael Chime reposted thisMichael Chime reposted this📣 Official Announcement 📣 We’re pleased to share that Marissa Gustafson, Head of Recruitment at Prepared, has been selected for inclusion in the 2025 Talent 100—Noon AI’s annual list recognizing the most forward-thinking talent leaders redefining how world-class teams are built. This year’s Talent 100 includes leaders from OpenAI, Walmart, Netflix, and other organizations at the forefront of innovation in talent. Congratulations and thank you for your continued impact on the future of work. If you’d like to nominate a standout talent leader for future recognition, send your recommendation to nominations@noon.ai. #Talent100 #NoonAI #FutureOfWork #TalentLeadership #HiringInnovation
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Michael Chime shared thisLast week, Neal Soni and I hosted a webinar walking through some of the new additions coming to the Prepared platform in 2025, and shared a few thoughts on how AI could shape 911 in 2026. One thing we also showed at our most recent customer summit was something we call Live Guidance. It acts like a quiet co-pilot for call-takers, understanding where they are in a call and subtly nudging them with what to say next, grounded in each center’s own protocols and data. We’re excited to keep rolling this out in early 2026 and, like many of our newer capabilities, include it directly in our existing products at no additional cost.Michael Chime shared thisLive Guidance ensures that call-takers have an assistant to help capture critical details and align questions with protocols. Available in early 2026, built from conversations with users, Live Guidance gives call-takers real-time support in getting the right information to the field faster than ever before. 🎬 Learn more by watching this full demo & discussion from our New HorAIzons Directors Roundtable in August: https://bit.ly/48Ccck8
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Michael Chime reposted thisMichael Chime reposted thisWhen a 911 hangup was actually a heart attack, Prepared provided critical, instant context that empowered the call-taker to make a life-saving decision. Learn more about Historical Incidents and the power of an integrated, AI-powered platform by watching the on-demand replay of New HorAIzons: https://bit.ly/4q1CPor
Michael Chime commented on a post
2w
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6mo
This one’s a tear jerker.
Scherbs, you’re one of those people you don’t come across often.
Everyone can see how brilliant you are within five minutes of meeting you, but what’s always stood out to me is the way you show up for the people around you. You never put yourself first. You notice things, you step in quietly, and you make everyone else better just by being there.
I feel so lucky to have seen that up close these past few years and to have had the chance to work alongside you. You’ve been a teammate, a sounding board, a roommate, and one of my closest friends. More than anything, you’ve been someone I know I can count on and that means more than I can put into words!
Anyone who gets the chance to work with you, or even just spend time around you, should know how lucky they are. I know I do.
Thanks for everything you’ve done for Prepared and for me, Scherbs.
Good luck in the next chapter & hang soon :)
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Michael Chime liked thisThis is why I work here:Michael Chime liked thisYesterday at Axon HQ, teams from Axon, Prepared, and Carbyne brought together 60+ PSAP leaders for a focused conversation on the future of emergency response. The discussion centered on how technology, coordination, and shared standards can strengthen outcomes across the entire response chain — from the moment a 911 call is placed to resolution in the field. What’s clear is that progress will depend not just on innovation, but on continued partnership with the agencies and professionals at the center of this work. We’re grateful to everyone who joined and contributed to the conversation!
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Michael Chime liked thisThis right here is why I joined Prepared and now #joinforces with Axon and Carbyne. Can’t wait for the big announcement coming this week! Let’s Go!Michael Chime liked thisYesterday at Axon HQ, teams from Axon, Prepared, and Carbyne brought together 60+ PSAP leaders for a focused conversation on the future of emergency response. The discussion centered on how technology, coordination, and shared standards can strengthen outcomes across the entire response chain — from the moment a 911 call is placed to resolution in the field. What’s clear is that progress will depend not just on innovation, but on continued partnership with the agencies and professionals at the center of this work. We’re grateful to everyone who joined and contributed to the conversation!
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Michael Chime liked thisMichael Chime liked thisCongratulations to our own Andrea King-Smith, ENP on being elected Western Director of the NENA Board of Directors. Andrea spent 13 years in the PSAP at Las Vegas Metropolitan Police Department before joining Carbyne where she's now our Director of Public Safety. She's been a consistent advocate for the people behind the headset, including co-chairing NENA's DEI Special Committee. This is what it looks like when someone who's lived the work gets a seat at the table that shapes its future. We're proud to have her on our team, and we know she'll bring the same commitment to NENA: The 9-1-1 Association's board that she brings to everything she does. Andrea will be sworn in at #NENA2026 in Columbus this July. We'll be there. Congratulations also to Darlene Pankonie, ENP, Raymond Pheris, ENP, and Jennifer Poole, ENP, on their election wins. The 911 community is well-served by this group! #911 #NENA #PublicSafety #EmergencyCommunications #Leadership
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Michael Chime liked thisMichael Chime liked thisI almost left legal tech. I left Product Marketing instead. My playbook has always been the same: jump into a new industry, lean on my PMM chops to learn everything about the players, buyers, and trends. Turn that insight into strategy and stories. Then do it again somewhere new. But then I found a company that broke that pattern. The team, brand, and product felt different, new and exciting. The more I learned, the more I realized leaving would mean watching from the sidelines. And I don't do FOMO well. So, I've joined Sandstone as Chief of Staff & Operations — a role that lets me take everything I've learned in PMM and apply it at the operational level. If you're curious, reach out — I'd love to show you what made me stay.
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