Carlo Santos

Telecom is at a crossroads. Traditional strategies focused on speed and capacity no longer guarantee growth. As customers demand smarter, more personalized experiences, telcos face a choice: remain data pipes or evolve into intelligent platforms. This documentary series explores how AI, orchestration, and programmable APIs are enabling providers to reclaim their role as innovators, transforming legacy networks into revenue-generating ecosystems. Watch the first episode of Fierce NetworkTV's The Voice Renaissance to explore what this shift means for voice and intelligent communications. #Alianza #IntelligentCommunicationsFabric https://lnkd.in/g-S_XgX7

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Voice is no longer a cost center it’s a growth lever ! This article explains how Alianza’s Intelligent Communications Fabric Experience Layer enables operators to modernize legacy voice, embed AI-driven services, and unlock new enterprise revenue without ripping and replacing the network. If your priorities include margin protection, differentiation vs. OTTs, and monetization beyond connectivity, this is worth your time. 👉 Read here: https://lnkd.in/gKgag_mF #UCaaS #DigitalTransformation #CloudCommunications #Alianza #ICF #IntelligentCommunicationsFabric

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What an inspiring group of customers to celebrate! 🚀🎉 At the 𝗚𝗮𝗿𝘁𝗻𝗲𝗿® 𝗜𝗧 𝗦𝘆𝗺𝗽𝗼𝘀𝗶𝘂𝗺/𝗫𝗽𝗼™ last week in Orlando, Florida, we recognized the winners of our 2025 Innovate Awards. These customers are transforming industries and communities with their bold ideas, all powered by T-Mobile connectivity. Among our top winners:   🏅 Innovation in Community University of Nevada-Las Vegas partnered with Hard Rock and T-Mobile to launch a living tech lab where 5G, AI and robotics are redefining hospitality and the guest experience.   🏅 Innovation in Employee Enablement. Axis Energy Services built a hybrid 5G and satellite safety network using AI and IoT to protect workers and raise the bar for safety in energy.   🏅 Innovation in Customer Experience Tractor Supply Company is empowering 52,000 team members with AI and mobile innovation to deliver legendary service nationwide, fueled by T-Mobile connectivity.   Malcolm Gladwell, who (quite literally!) wrote the book on innovation, joined us to honor our special Tipping Point recipient: the South Walton County Mosquito Control District, which is using drones, data and T-Mobile connectivity to create smarter, more sustainable public health solutions from the air.   Kudos to ALL of our winners for their inventive impact on the world! For the full list, visit: https://lnkd.in/ePFGqQfW

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In the second part of Telecompetitor's Broadband Innovator series, VIAVI Solutions Product Line Manager Ed Gastle discusses one of the most critical steps in the PON lifecycle: testing the drop and ensuring that the connection gets from the drop terminal all the way to the ONT. Watch Part Two: https://ow.ly/E0wl50VURIY

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Altice USA Bets on Mobile, Targets 1 Million Customers by 2027 Altice USA is placing a bet on its mobile business, and for good reason. The cable and broadband provider, which operates as a Mobile Virtual Network Operator (#MVNO) on T-Mobile’s network, is aggressively expanding its wireless footprint. During a recent earnings call, Altice USA's CEO Dennis Mathew expressed confidence in the company’s ability to grow, projecting they will reach one million mobile customers by 2027. How MVNOs Drive Growth MVNOs are a crucial part of the telecom ecosystem. Unlike major carriers that build and maintain their own networks, MVNOs lease network capacity from these carriers and offer their own branded services. This allows them to focus on unique service offerings and customer experience without the massive infrastructure costs. For Altice USA, this strategy is paying off. The company added 38,000 new mobile customers in the second quarter, demonstrating consistent growth. Dennis Matthew noted that the company is taking a disciplined approach to customer acquisition, prioritizing “higher-quality acquisitions” and strengthening verification processes. In the second quarter, 57% of new mobile customers ported their phone number, a significant jump from 34% a year ago. Additionally, 31% purchased a device with financing, up from 25% in the same period last year. These strategic improvements are having a direct impact on customer loyalty. Altice USA’s mobile churn—the rate at which customers leave—improved by nearly 600 basis points year-over-year. Altice USA sees its MVNO as a powerful tool for customer retention. By bundling mobile service with its core broadband offerings, the company creates a “stickiness effect.” Customers who have both services are less likely to leave, leading to an improved churn profile. Mobile has also become a critical component of the company’s customer care and retention efforts. According to Dennis Matthew, these channels are now among the largest for mobile sales, yet they still have significant room for growth. While Altice USA continues to navigate challenges in its traditional broadband and video markets, its MVNO is a bright spot. As the company focuses on strategic acquisitions, enhanced customer service, and the power of bundling, its goal of reaching one million mobile customers by 2027 seems well within reach. https://lnkd.in/esrRQJD5

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Lumen Technologies and Seren JUNO Network Corporation are partnering to support high-powered, trans-Pacific data transport. Learn about the benefits of this partnership: https://bit.ly/4krfcTX #TrustedNetwork

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The June 2025 report, based on data from Opensignal, assesses global 5G network performance in various metrics, including availability, download and upload speeds, video quality and gaming experience. Globally, 354 operators have launched or soft-launched #5G networks, with T-Mobile Puerto Rico, T-Mobile US and Jio in India leading in Opensignal’s 5G Availability metric. Regionally, Puerto Rico and India also ranked highest in overall 5G availability. For download speeds, KT and LG U+비즈마켓 in South Korea excel, both surpassing 430 Mbps, and Vietnam leads in upload speeds, with Viettel achieving 54.5 Mbps. In video streaming, most operators achieved a “Very Good” rating according to the latest Opensignal data; Europe is a standout, with several operators receiving “Excellent” grades. The gaming experience was similarly positive, with csl in Hong Kong scoring highest globally. Operators and markets in North America, Asia–Pacific and the Nordic region offer a very good mobile network experience. However, in Western Europe, Africa and Latin America there was a relatively weak video and gaming experience. In many cases, users would benefit if operators raised network investment levels. Download the full report here: https://bit.ly/45I6WdQ #5Gexperience #5Gnetwork

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3 Reasons Your Telecom & Mobility Team Should Join AOTMP® (Silver, Gold, or Platinum Levels) If you’re leading or supporting technology management in telecom or mobility, here’s why AOTMP® membership is a smart move: 🔹 Exclusive Peer Insights Monthly peer-to-peer discussions (no vendors, no sales pitches) offer real-world perspectives from tech leaders facing the same challenges you are. 🔹 Actionable Topics That Matter From managing legacy systems and AI/ML adoption to CX improvements and expense optimization, discussions focus on what actually moves the needle. 🔹 Build Strategic Value Connect with experts tackling shared priorities like overcoming budget constraints, communicating across the business, and measuring true operational impact. This is where modern telecom and mobility professionals sharpen their edge. ➡️ Learn more: www.aotmp.com #Telecom #MobilityManagement #ITLeadership #AOTMP #PeerLearning #TechnologyManagement #TEM #DigitalTransformation #CX #ITStrategy

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#DIDUKNOW… SSi Canada, in partnership with Eeyou Communications Network & the James Bay EEYOU Corp, are building this amazing network extension! Now you do! 😊

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AT&T has taken an important step with the agreement to acquire spectrum licenses from EchoStar. Spectrum powers the future of connectivity, forming the foundation for stronger, faster and more reliable networks. We are excited about AT&T’s agreement to acquire spectrum licenses from EchoStar, which expands our 5G capacity and strengthens network resilience. This means we can deliver faster speeds, greater reliability and more choice for wireless and home internet, while also preparing our network for technologies like AI and IoT. Working in India, I see how our own 5G journey with spectrum allocation, rollout challenges and enterprise opportunities mirrors these global shifts. It makes me appreciate how AT&T is investing not only in today’s connectivity but also in shaping the future of wireless. It motivates me to see how our efforts contribute to shaping the future of connectivity. Explore how AT&T is advancing connectivity and preparing for the future of wireless. #AttInLife #ATTIndia #EmployeeStories

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📡 Rethinking Spectrum Value If spectrum had no value, for example why did Telefónica’s market valuation in Mexico change when it decided to give up its mobile network operations and rely on AT&T’s infrastructure? The answer? Spectrum is not just a regulatory asset — it’s a strategic one. A company with access to high-quality spectrum — bands that offer broader coverage or require less investment to deploy — commands greater investor confidence. And let’s not forget the importance of license duration: a 20-year concession offers far more long-term value than one with only five years remaining. Yet, too often, we reduce spectrum valuation to short-term revenue projections. What gets overlooked? Key factors like coverage obligations, which represent real investments that benefit both operators and society. In many markets, these elements are still not fully integrated into how we price and allocate spectrum — and that’s a problem. Yes, there have been cases of overvaluation — but that doesn’t mean spectrum lacks intrinsic value. On the contrary, there’s huge potential to improve how we understand, assess, and regulate this critical resource. Let’s move beyond the treating spectrum as a commodity. It’s time to rethink its role — as a driver of competition, innovation, and digital inclusion across the region. 👉 What do you think? How should regulators and operators better capture the full economic and strategic value of spectrum? Contact us to know more about #SpectrumInvest and improve the spectrum value with sense, as an advanced telecom regulator. #Telecom #SpectrumPolicy #Regulation #LatinAmerica #5G #Telecommunications #Investment #DigitalInfrastructure #MobileNetworks #PublicPolicy #Connectivity https://lnkd.in/eND8HKWn

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Another step on the path to becoming the best connectivity provider in America ☑️ AT&T has agreed to acquire spectrum licenses from EchoStar Corporation. This acquisition bolsters our spectrum portfolio and enhances our customers’ 5G and home internet experience by: - Positioning us to maintain long-term leadership in advanced, high-performance connectivity – across 5G and fiber.  - Giving consumers more choice when selecting home internet and wireless services.   - Driving improved and capital efficient long-term growth.  No one brings wireless and #fiber internet to more places or does it better than we do. With this spectrum, we’re adding fuel to our winning strategy.    Read our news release 👇 #5G #wireless #connectingchangeseverything https://lnkd.in/gVSUakCN

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Broadband leaders: how quickly can you find your ARPU, churn rate, and cash flow projections? When these KPIs are buried, strategic decision-making becomes much harder. The solution is visibility: quick, convenient access to the metrics that matter. And it’s easier to achieve than you may think. Learn more in our latest article:
 https://bit.ly/4sPeCmy

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Proud to see Diego Rindone representing Sparkle ‘s Messaging organization at the upcoming Americas Wholesale Congress in Miami. Messaging today goes far beyond traditional SMS. It is becoming a key layer of the global digital ecosystem, connecting operators, platforms and enterprises through secure and scalable communication services. At Sparkle, this evolution is powered by something unique: the combination of advanced service platforms and one of the largest international IP backbones in the world, enabling seamless connectivity across markets and continents. Events like AWC are where the global telecom ecosystem meets to exchange ideas, strengthen partnerships and explore the next wave of innovation across messaging, IoT and global mobile services. Diego will be there to share how Sparkle is supporting partners worldwide with reliable infrastructure, innovative services and global reach. If you will be in Miami, make sure to connect with him. Looking forward to the conversations ahead! #AWC2026 #Messaging #Telecom #GlobalConnectivity #Sparkle

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As telecom continues to evolve, one thing remains constant: the need for a reliable and intelligent switching core. Over the last years, I’ve focused heavily on optimizing our voice infrastructure, and one platform that truly stands out in terms of performance, stability, and long-term scalability is #Veriswitch. Running a telecom company means dealing with high-volume traffic, quality expectations, and real-time decision-making. Veriswitch has consistently delivered the kind of routing intelligence, analytics, and operational control that serious carriers rely on. What I appreciate most as a founder: 1. Enterprise-level stability under heavy load 2. Smart routing with granular configuration 3. Fast onboarding and clean UI 4. Transparent analytics for better business decisions 5. A platform built with the future in mind If your organization is considering upgrading its switching infrastructure or exploring new growth opportunities in VoIP, feel free to reach out. I’m always open to sharing insights based on real operational experience. Building strong infrastructure is how we build strong companies. #VoIP #Telecom #CarrierSolutions #SwitchingPlatform #VoIPBusiness #TelecomIndustry #Leadership #Entrepreneurship #Innovation #TechInfrastructure #UnifiedCommunications #BusinessGrowth #CEOInsights #FounderMindset #volfcommunications

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Performance gaps don’t always look like problems - sometimes they hide inside the reports you rely on every day. Standard Mitel reporting shows activity. But real performance improvement comes from understanding what those numbers don’t immediately reveal. Missed benchmarks, response delays, uneven workloads, and operational blind spots can quietly impact customer experience and team productivity. The right analytics transform raw call data into actionable insight -helping businesses identify gaps, improve efficiency, and make confident, data-driven decisions. Because better visibility leads to better performance. #Mitel #CallAnalytics #BusinessPerformance #ContactCenter #OperationalEfficiency #DataDriven #BusinessInsights #TelecomSolutions #CustomerExperience #PerformanceManagement #Analytics #DigitalTransformation

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