Nava

When #Veterans apply for disability benefits, they're asked to describe conditions in their own words, and the language doesn't always match what Veterans Affairs (VA)’s system expects. That mismatch meant VA staff were manually reviewing thousands of unclassified claims every week — and Veterans were waiting longer for decisions. Nava helped VA build a smarter classification system. One that combines traditional lookup tables with machine learning to handle the many ways a person might describe the same condition. Since launching, 100% of conditions are now automatically classified upon submission — saving an estimated 4,131 hours — or 172 days — of manual classification work annually. VA staff is now able to serve Veterans more effectively and efficiently and Veterans are getting answers on their decisions faster. Read the full case study to learn more: https://lnkd.in/gFEKihua

Congratulations to the State of Maine for launching their paid family medical leave (#PFML) program! We are thrilled that Maine is joining the growing number of states now offering PFML benefits and supporting families financially during life's most critical moments.

Proud to recognize Navao on of our Networking Hub Sponsors as part of the #NASCIO26 Midyear! Thank you for your support! ⭐https://lnkd.in/eYbSipQe

#Opensource in government isn't a niche conversation anymore — and The George Washington University's Open Source Conference (GW OSCON) was another excellent proof point. Last week, our team was at GW OSCON — two days of sessions, panels, and honest conversations about the state of open source in government. Our Open Source Lead, Brandon Tabaska, wrote a piece that takes us through what stuck: 1. Open source isn't a technology preference anymore. It's infrastructure. When you're running services that millions of people depend on, the question isn't whether to use open source — it's how to sustain it. 2. Community is the real product. What determines whether an open source project actually succeeds is the people around it: contributors, maintainers, and agencies willing to build together instead of rebuilding in silos. 3. The open-vs.-closed debate in #AI is one of the most important conversations happening right now — especially for government, where transparency and auditability aren't nice-to-haves. 4. The business case for open source in government is getting easier to make — but it still requires champions. Our VP of Program Delivery, Marvin McLain, POPM, CSM, joined a panel on exactly that. Cory Trimm represented Nava Labs and shared learnings from building AI-powered caseworker tools. And our team also presented OSCER, our open source H.R. 1 compliance tool built for Medicaid systems. It’s clear that the institutional infrastructure for open source in government is growing, and Nava is proud to be part of it. Read our takeaways: https://lnkd.in/gtjnGrRW

Congratulations to the State of Maine for launching their paid family medical leave (#PFML) program! We are thrilled that Maine is joining the growing number of states now offering PFML benefits and supporting families financially during life's most critical moments.

Please give a warm, LinkedIn welcome to Nava’s new Vice President of Operations & Automation, Kelly Feeney! ��We are so excited to welcome Kelly to Nava,” said Sha Hwang, Nava’s COO and co-founder. “The typical government contracting operations playbook won’t get us where we need to go. Kelly’s leadership and experience in rapidly scaling environments will help us build operations that match the ambition, pace, and complexity of our delivery.” Read the full announcement: https://lnkd.in/gcCbXGek

Billions in public benefits go unclaimed every year. Not because people aren't eligible — but because the system is so complex that even the caseworkers guiding families face many challenges. Our team at Nava Labs set out to change that. We built a #GenAI-powered assistive chatbot designed to help caseworkers answer eligibility questions faster and more accurately — and then we rigorously evaluated it. The results from our first-of-its-kind study: – Caseworkers using the chatbot saw an estimated 40% improvement in accuracy — with the biggest gains on the hardest questions. – 65% of caseworkers with access actively used it during the 14-week real-world pilot across six organizations in Los Angeles County. – Chatbot responses came in at a 10th–12th grade reading level — still higher than ideal, but a major step up from the college-level policy manuals caseworkers typically rely on. – We also identified what makes adoption stick: organizational buy-in, peer support, and sustained engagement matter just as much as the technology itself. This isn’t about replacing staff, it’s about giving skilled caseworkers better tools — especially newer staff navigating an overwhelming policy landscape for the first time. We partnered with Georgetown University's Better Government Lab, Cornell University, and Amplifi to make this evaluation as thorough as possible, combining a randomized controlled trial with real-world pilot data and in-depth qualitative research. Read the full case study and download the report to learn more: https://lnkd.in/gap3V4qz   Hats off to the incredible authors: Michael Chen, Martelle Esposito, MS, MPH, Eric Giannella, Ph.D., Zhaowen Guo, PhD, Jennah Gosciak, and Allison Koenecke!

Did you miss our recent H.R. 1 Response Demo Day? Our very own Brian Jones and Laurel Eckhouse presented on #SNAP PER Data Analysis and Modeling! They highlighted our approach to improving SNAP error handling by analyzing public quality control data, and providing informed suggestions for identifying and prioritizing error-prone cases. Check out the recording to watch the full segment: https://lnkd.in/gnQjxhD9 Visit our H.R. 1 page to learn more about our #opensource solutions and ways to partner with us: https://lnkd.in/gSxaU8uX 

The spirit of collaboration was in the air at DrupalCon North America last week! The Nava team has a great time connecting, discussing, and learning about what’s next for the incredible Drupal Community:

In our last H.R. 1 Response #DemoDay, Sumi Thaiveettil shared OSCER's newest capability, Document AI, which intelligently processes documents for #Medicaid community engagement verification. We're thrilled to be offering a solution like #DocAI which reduces manual review burden and accelerates eligibility determinations for states! Check out the recording to watch the full demo: https://lnkd.in/gbni5bqz Visit our H.R. 1 page to learn more about our #opensource software solution and ways to get started: https://lnkd.in/gSxaU8uX