1,462 questions
1 answer
Live Agent: Getting support via the live agent is total nightmare. The costact number lands to AI whihc is not helpful
I need to claim the repair for my surface device. It has accidential damage. Device is under extended warranty but unable to get help. The pre-sales person is also not able to help. Very disappointed with the service.
Surface | Other
asked 2026-09-01T08:12:48.9066667+00:00
Narayan Kumar Gupta
1
Reputation point
answered 2026-09-01T08:13:05.3733333+00:00
AI answer
1 answer
could you please provide MSDS and UN38.3 report for surface pro model:1866?
we need to import several surface pro (model:1866) from Taiwan, we need to provide MSDS and UN38.3 report to China Customs. Could you kindly provide those reports? thank you.
Surface | Other
1,462 questions
asked 2026-08-31T06:39:14.0166667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 68%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMC%3C/text%3E%3C/svg%3E)
Maxine Cui
0
Reputation points
edited an answer 2026-08-31T11:12:07.99+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 33%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELN%3C/text%3E%3C/svg%3E)
Lychee-Ng
27,850
Reputation points Microsoft External Staff
Moderator
2 answers
I WANT TO SUBMIT HARDWARE REPAIR REQUEST
I AM NOT ABLE TO SUBMIT A SERVICE REQ FOR HARWARE REPAIR
Surface | Other
1,462 questions
2 answers
please read the below details. I need someone's help
I have tried everything below and cannot get this brand new surface to work... Today Ive tried everything to get the chatgpt app to work. I downloaded it from the microsoft store and it will not launch. to be sure it is a problem with microsoft store, i…
Surface | Other
1,462 questions
asked 2026-08-29T22:25:45.0366667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(275.2, 23%, 36%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJH%3C/text%3E%3C/svg%3E)
John Hymer
0
Reputation points
answered 2026-08-30T04:28:25.8833333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
3 answers
C ports are not working
My c ports are not working on my surface I have both c ports that Oi use and neither are working
Surface | Other
1,462 questions
asked 2026-08-26T15:09:08.2966667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(153.6, 53%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMK%3C/text%3E%3C/svg%3E)
Marycarol Keena
0
Reputation points
commented 2026-08-28T07:50:30.0966667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(249.60000000000002, 12%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECN%3C/text%3E%3C/svg%3E)
Clary-N
15,195
Reputation points Microsoft External Staff
Moderator
3 answers
Surface serial hub code 10 (invalid to operate)
I have a Surface Pro 5th gen (2017), I have some problem here. The driver "surface serial hub" suddenly shows code 10 when i update my drivers. It won't show the battery icon but the keyboard works fine, i tried everything from uninstall and…
Surface | Other
1,462 questions
1 answer
Was never sent voucher claim code with purchase
I did not receive the promised voucher claim code with this Surface Pro purchase ~30 days ago). I tried calling support, but the MS phone system is beyond horrible, and the only human I was able to speak with hung up on me after I told him the…
Surface | Other
1,462 questions
1 answer
Surface missing in transit during warranty service — Microsoft says no replacement “at this time”
Surface missing in transit during Microsoft warranty service — UPS investigation ongoing since August 6, Microsoft now says no replacement/warranty service I am looking for advice regarding a very confusing situation with a Microsoft Surface warranty…
Surface | Other
1,462 questions
asked 2026-08-22T21:55:57.62+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(182.40000000000003, 31%, 27%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Алексей Вуколов
0
Reputation points
commented 2026-08-26T00:47:19.0033333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Stolen after repair
Dear community, I send in my surface for repair according to Microsoft instruction. It was supposedly send back, but I received only my empty laptop bag and a receipt. I tried to answer to the instruction e-mails but it is a no reply. I cannot manage…
Surface | Other
1,462 questions
asked 2026-08-24T16:38:11.1133333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(112.00000000000001, 22%, 20%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJM%3C/text%3E%3C/svg%3E)
Judith Mueller
0
Reputation points
answered 2026-08-25T02:04:36.0533333+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
How to return an unopened Surface Pro with a return label?
Ordered 2 new Surface Pro on line recently. First one we were charged and then the unit was cancelled by Microsoft on the day of the quoted delivery date. Unusual with no indication? The second Surface Pro was re-ordered, charged and payment was then…
Surface | Other
1,462 questions
asked 2026-08-23T22:32:16.6866667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 16%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EK%3C/text%3E%3C/svg%3E)
Klaus
0
Reputation points
answered 2026-08-23T23:21:57.32+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
Horrible customer service
I placed an order for a Surface Pro that should have arrived yesterday, but it still shows as pending. The phone number is AI and keeps asking for the serial # for an item I have not received. There is also no way to get in touch with a human. Ridiculous…
Surface | Other
1,462 questions
asked 2026-08-20T15:40:24.07+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(252.8, 57.00000000000001%, 34%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EKA%3C/text%3E%3C/svg%3E)
khalid akbari
0
Reputation points
answered 2026-08-21T02:54:05.3866667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
4 answers
ARM Surface issues
When I bought my last Surface (my third) I had no idea I was buying an ARM equipped unit. Why doesn't Microsoft highlights the Surfaces that are ARM equipped. I keep on having issues caused by the at times insufficient performance of the ARM processor.…
Surface | Other
1,462 questions
1 answer
I ordered a laptop and it shows pending after many days- not a payment issue
I ordered a laptop with delivery set for tomorrow. In my account the order shows as pending and I can see the credit card I paid with. I have no alerts that there are any issues with the payment, delivery address etc. I have the order number and no way…
Surface | Other
1,462 questions
asked 2026-08-17T22:41:23.1+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(38.4, 83%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAG%3C/text%3E%3C/svg%3E)
Ashley Grierson
0
Reputation points
answered 2026-08-18T00:06:44.0166667+00:00
S.Sengupta
32,016
Reputation points MVP
Volunteer Moderator
1 answer
How do I submit a warranty repair?
I'm an IT desktop support manager at a university, and I wanted to know the process for requesting a warranty repair for a device managed by my department. The only path offered seems to be tied to Microsoft Accounts, but since this is his work device, I…
Surface | Other
1,462 questions
asked 2026-08-17T15:24:03.86+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(32, 57.99999999999999%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELM%3C/text%3E%3C/svg%3E)
LaPointe, Murray
0
Reputation points
edited the question 2026-08-17T16:35:18.72+00:00
Gérard Oomens
130.3K
Reputation points
Volunteer Moderator
2 answers
One of the answers was accepted by the question author.
Surface repair status
I sent my brand new Surface Pro back for repair. Tracking info from UPS says it arrived 6 days ago, but it still hasn't been scanned by Microsoft to indicate it was received. Is this normal? It's impossible to get anyone on the phone or a chat to…
Surface | Other
1,462 questions
asked 2026-08-16T13:57:06.5+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(259.20000000000005, 12%, 35%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EIZ%3C/text%3E%3C/svg%3E)
Iva Zovkic
20
Reputation points
accepted 2026-08-17T13:57:02.9033333+00:00
Iva Zovkic
20
Reputation points
1 answer
Kindle App No Longer Works
Guys, Why is it my kindle app no longer works on my MS surface pro and is there a replacement app
Surface | Other
1,462 questions
7 answers
One of the answers was accepted by the question author.
Windows issue – Unable to use my computer properly
I am facing an issue while using Windows. The problem occurs repeatedly and I am unable to use the system normally. Please help me identify and fix the issue.
Surface | Other
1,462 questions
1 answer
Warranty downgraded
I purchased a Surface Laptop Studio in March 2022 together with 4-year Microsoft Complete, including accidental damage cover. The laptop subsequently developed serious operating problems and was replaced by Microsoft. This was not an accidental-damage…
Surface | Other
1,462 questions
asked 2026-08-13T09:32:44.2666667+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 25%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGH%3C/text%3E%3C/svg%3E)
Guy Hutchins
0
Reputation points
edited a comment 2026-08-14T08:30:04.5533333+00:00
Clary-N
15,195
Reputation points Microsoft External Staff
Moderator
1 answer
ARM scanner and printer connectivity
I am not able to connect a Surface ARM device to HP MFP E77825 networked copier and use account codes to print. Scanners will not connect and are not found with the "add a device" option: HP MFP E77825 networked Brother ADS 1700W usb with usb…
Surface | Other
1,462 questions
asked 2025-11-03T14:42:11.32+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(9.6, 89%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEU%3C/text%3E%3C/svg%3E)
Elisa Umscheid
0
Reputation points
commented 2026-08-12T09:34:17.4733333+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(160, 15%, 25%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Akhil
15
Reputation points
1 answer
Refund of express delivery fee.
I have an order for a new surface and paid for express shipping which will not arrive today. It says it will arrive on 8/10 which is the same day as if I had not paid for express shipping. How do I get the express shipping fee refunded?
Surface | Other
1,462 questions
asked 2026-08-07T12:25:27.57+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(3.2, 0%, 10%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMJ%3C/text%3E%3C/svg%3E)
Michael John
0
Reputation points
answered 2026-08-10T07:08:26.32+00:00
![](https://learn.microsoft.com/data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 15%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAL%3C/text%3E%3C/svg%3E)
Alex-L
11,660
Reputation points Microsoft External Staff
Moderator