Accessibility Statement

Larian Studios Merch Store
Accessibility Statement

Last updated: 19 August 2026

We at Larian Studios pride ourselves in creating a welcoming and inclusive environment for all of our audience. This includes eliminating or lessening barriers that make it harder for people with disabilities or functional limitations to enjoy the universes we create. This Accessibility Statement explains how we realize our accessibility responsibilities in our Merch Store.

 

1. WHAT IS THIS ACCESSIBILITY STATEMENT?

An Accessibility Statement provides information about how you can use a service, especially as a person with disabilities or functional limitations, and details its accessibility requirements.

In this Accessibility Statement, we explain what our Merch Store service is (in Section 2.), how it works (in Section 3.) and how it meets relevant accessibility requirements (in Section 4.).

If you would like to contact us about this Accessibility Statement or have a question or concern regarding accessibility, please see our contact details below (in Section 5.).

 

2. WHAT IS THE LARIAN STUDIOS MERCH STORE SERVICE?

We set up this Merch Store so you can buy products related to our games. These include things such as deluxe versions of our games, clothing, board games, graphic novels, and many other products we think you might like.

You don’t have to buy anything, but if you would like to, you can place an order to buy an item using this Merch Store. If you place an order, the item will be shipped to the address you provide and you need to pay for it. If you don’t like what you bought, you can send it back to us. The rules that apply to returning items are detailed in our Merch Store Terms of Sale and, in easier language, in Section 3 below.

For further information about our Merch Store, the contract you enter into with us if you make a purchase, and your rights related to this contract, including returns, please see our Merch Store Terms of Sale.

 

3. HOW DOES THE LARIAN STUDIOS MERCH STORE SERVICE WORK?

3.1 Selecting products to buy

In our Merch Store, you can look at and buy products related to our games. When you use the “All products” or "Shop all" buttons, you can see all products we currently offer. You can select any product from the product list to see more information about it. Then, you can use the buttons to change the quantity (number) of products you would like to receive, as well as make additional choices as applicable, such as the platform for a game product or the size of an item of clothing. If you are happy with your selection, you can add a product to your cart by selecting “Add to cart”.

3.2 The shopping cart

You can access the shopping cart by selecting the white shopping cart icon at the top right of the Merch Store website. In the shopping cart, you can make changes, such as changing the quantity of a product or removing it.

3.3 Checkout

When you select the “Go to checkout” button, you can decide whether you would like to log in to your Larian account or create an account, or instead complete the checkout process as a guest. To learn more about signing up for a Larian account, please see Section 3.6 below. After you make your selection, you are redirected to the “Address” checkout step. You need to give us some information so we can complete your order. This includes your address and shipping information.

To continue, select the “Go to Checkout” button to go to the “Delivery & Payment” checkout step. Here you can select your preferred shipping and payment methods, and review pricing information, including item total cost, delivery cost, applicable taxes, and the order total cost. The order total is the amount you have to pay when you place an order. We offer different payment methods, including Stripe, PayPal and credit card payment. The available payment methods may change from time to time. Please check whether all information displayed is correct. When you have confirmed that you accept our Terms of Sale and Privacy Policy, you can select the “Buy now” button to complete your purchase.

If you have completed any information in a way that our system is unable to process, you will receive an error message.

After you have placed your order, you will receive an order confirmation to the email address you have provided during the checkout process, and we will start working to prepare your order. If you made a mistake in any of the information you have provided, we can fix it. Please email us at merch-support@larian.com as soon as you notice the mistake. If you change your mind, you can cancel your order at any time before it has shipped.

3.4 Shipping and returns

We will email you when we have shipped your order. At that point in time, a sales contract is concluded between you and Larian Studios. You can track the shipping status of your order. When your order is delivered to you, it is complete. If there is anything wrong with your order, you can contact us at merch-support@larian.com.

You have 14 days to return your order to us for any reason, such as if you don’t like it. You don’t have to explain why you don’t want to keep your order. We will refund the money you paid for the order and shipping to you, but you have to pay the cost of the return shipping to us. You also have the right to return your order if it is defective or does not comply with our product specifications. You are not allowed to return products if you have bought and downloaded digital software, sealed audio or video recordings or computer software that you have unsealed, hygiene-sealed products that you have unsealed, products that we have made to order or personalized for you, or products that can deteriorate or expire rapidly, such as food products. You will not receive a refund from us if the products were damaged because you used them inappropriately.

3.6 Signing up for a Larian account

You can also create a Larian account to benefit from added functionalities such as completing your checkout process faster in the future, and saving your orders in your account for easy reference, in case you would like to repurchase or return an item, or have a problem with your order. Your Larian account is accessible by selecting the “Sign in” button at the top right of the Merch Store website. You don’t have to create a Larian Account if you don’t want to, and you can delete the account at any time.

3.5 Signing up for our newsletter

You can also sign up for our newsletter, the Larian Gazette, to receive information about new products and current events at Larian Studios. To do this, select the “Sign up to newsletter” button and fill out the required information. You don’t have to sign up for the newsletter if you don’t want to, and you can unsubscribe at any time.

 

4. HOW DOES THE LARIAN STUDIOS MERCH STORE SERVICE MEET APPLICABLE ACCESSIBILITY REQUIREMENTS?

We are continuously working to improve our compliance with the European Accessibility Act (Directive (EU) 2019/882, “EAA”) by conforming with Harmonized European Standard EN 301 549 v3.2.1. This standard was developed by the European standardization organizations CEN, CENELEC and ETSI and is the current official standard for digital accessibility in the EU. It reflects the content of the W3C Web Content Accessibility Guidelines (WCAG 2.1), Level AA.

 

a) Accessibility features

By conforming to the legislation and standards above, we ensure that the Larian Studios Merch Store is perceivable, operable, understandable and robust throughout the entire transaction flow for users with different types of disabilities.

• Perceivability
  • All non-text content has text alternatives to convey equivalent information.
  • Users can resize text up to 200% without loss of content or functionality.
  • Color contrast ratios meet the 4.5:1 minimum standard for text and background.
  • Content is structured using proper HTML landmarks and headings to aid screen reader navigation.
  • No information is conveyed solely through color, shape, size, or sound.
• Operability
  • All functionality is available via keyboard.
  • Focus order and visible focus indicators are implemented and consistent.
  • Users are provided with "skip to content" links and meaningful tab navigation.
  • Time-based interactions that limit user access to content without warning can be manually toggled to pause.
  • Interactive elements are compatible with voice recognition software and alternative input devices.
• Understandability
  • We use clear and simple language in product descriptions, forms, and support pages.
  • Form inputs include clear labels and instructions, and validation errors are identified with suggestions for correction.
  • Consistent navigation patterns and layout are used across all pages.
  • The default language of each page is programmatically set to assist screen readers.
• Robustness
  • Our Merch Store uses valid HTML5 and conforms to ARIA specifications for enhanced assistive technology support.
  • Content and functionality have been tested for compatibility with major assistive technologies, including:
    • Screen readers: NVDA, VoiceOver.
    • Screen magnifiers, keyboard-only setups.
  • We ensure compatibility with current and widely-used browsers and operating systems (Chrome, Firefox, Safari, Edge, Opera on Windows, macOS, iPadOS, Android, and iOS).
  • Accessibility has been validated using tools such as WAVE, Axe, Lighthouse, and manual testing based on EN 301 549 v3.2.1 requirements.
• Types of disabilities
  • Visual impairments: Screen reader support, alt text, resizable text, high contrast, semantic markup
  • Hearing impairments: Captions, transcripts, visual alerts
  • Motor impairments: Full keyboard navigation, no reliance on gestures or drag-and-drop
  • Cognitive impairments: Consistent UI, plain language, simplified forms

 

b) Known accessibility limitations

While we aim for full accessibility, we are aware of the following current issues:

Issue	Detailed description
Non-web documents (e.g., PDF invoices) not fully accessible to screen readers	Due to limitations of our current HTML-to-PDF rendering engine, accessibility features of our HTML invoices are stripped during PDF conversion, resulting in the loss of meaningful data for assistive technologies. We are in the process of transitioning to an engine that allows for accessible conversion.
VoiceOver content not always announced after navigating between pages in Safari	In some cases, users using VoiceOver on Safari (macOS) may have trouble having the page content read correctly after navigating between pages (for example from Home to Products) without fully reloading the page. This can result in VoiceOver not immediately reading the main content of the page. If this happens, reloading the page in Safari should resolve the issue. This behavior is related to how Safari and VoiceOver handle dynamic page changes in single-page applications.

 

5. Contact us

If you are experiencing accessibility issues when using our Merch Store or would like to request alternative formats or support, please contact us at merch-support@larian.com. We will do our best to accommodate your request in a timely fashion. If you do not receive a response from us, you may have the right for recourse to a national supervisory authority in your home country.