Heidi

What a week #HIMSS26 was. We showed Evidence on the floor for the first time. Shared our new partnership with R1 RCM. Spent time talking to clinicians about where the day breaks down and what it would take to fix it. A week that reminded us exactly who we're building for. 💛

In 2017, Thomas Kelly graduated from medical school and finally became a doctor — a career he had dreamt about as a kid and spent years working towards. But once he started practicing, Kelly realized that the job was different from what he’d imagined. “My time as a doctor [was] very constrained. I only get 10 minutes for the patient,” he told CNBC Make It. “I was finding I had, you know, 100 patients to see in a day, and [was] always in a rush and always coordinating 700 tests and a million tasks.” “In a perfect world ... I would spend as much time with [patients] as they need ... I would understand their family, I would remember them deeply, and then I would check in on them regularly,” he said. However, the reality is that, like many other clinicians, he faced “incredible burnout” working in the field. Inspired to tackle this problem, Kelly created an AI tool that helps transcribe medical visits, generates clinical notes and more, with the goal of lessening the load on doctors and clinicians. Now, the 33-year-old is the co-founder and CEO of Heidi, an AI medical scribe. The company announced its $65 million Series B round in October, valuing the company at $465 million. Here's how he did it. cnb.cx/49aB0yC

There's an army of people who can deliver care and aren't doctors. Nurses. Coaches. Physical therapists. Self-managing patients with the right tools. As Heidi CEO Dr Thomas Kelly and CEO of Second Opinion Media Christina Farr discuss on Episode 2 of our Care Beyond Barriers podcast, new models of care have to draw on all of them - not just the physician workforce. But here's the complication no one talks about enough: accessible health information also creates new demand. Your shoulder hurts after the gym. You used to tough it out. Now you ask ChatGPT, it suggests a possible rotator cuff tear, and suddenly you're booking an ultrasound. You've become a patient who wouldn't have been one before. More access doesn't just route existing need more efficiently. It surfaces need that was always there, just quietly ignored. All roads lead to AI doing some provision of care. But getting there safely, in a model that actually makes sense, will probably take longer than we think. 🎧 Listen to the full episode: https://bit.ly/417cWsV

"I'm able to be more present." Dr. Sanjay Mehta didn't expect an AI scribe to change how he shows up for his patients. It did. 💛

The UK identified a shortage of GPs, so it trained 5000 more. What it didn't do was build the infrastructure to place them. The logistics for getting newly qualified GPs into practices weren't ready. So now the system has a new problem sitting alongside the original one: trained clinicians finishing their qualifications with nowhere to go. In Episode 2 of our Care Beyond Barriers podcast, our UK CMO Dr Hannah A. calls it plainly: a travesty. It's also a lesson that applies far beyond primary care. You can't fix a workforce crisis with training numbers alone. The plan has to extend past the pipeline - into the placements, the infrastructure and the systems that actually put people to work. 🎧 Listen to the full episode: https://bit.ly/417cWsV Christina Farr | Dr. Thomas Kelly | Dr Simon Kos

EHR integration is not a just a feature. It protects patient safety. When AI documentation sits outside the clinical workflow, clinicians manage the gap. Switching systems, copying notes, reconciling context. That is where errors happen, and where adoption dies. Heidi is now integrated directly with Oracle Health's Cerner Millennium. Clinicians launch from PowerChart or FirstNet, the visit is captured in real time, and structured notes write back to the patient record without leaving Cerner. For health systems, this is what responsible AI adoption looks like. An integration built around the infrastructure you already trust, not alongside it. https://lnkd.in/geCgFU4C

Congrats to Heidi on launching Remote 💛 The clip-on mic that lets clinicians stay present with patients and handle notes later. Proud to have played a part in getting these product designs out into the world! [Shout out to our incredible designer Man Hin Ma for driving the effort]

For clinicians who live in Cerner Corporation every day. Heidi integrates directly with Oracle Health's Cerner Millennium via SMART on FHIR. Clinicians launch from PowerChart or FirstNet, Heidi listens to the visit in real time, and the structured note is mapped back to the patient record before they leave the room. No separate app. No second login. No copy-pasting between systems. In practice: → Documentation happens during the visit, while the clinician focuses on their patient. → Patient demographics sync automatically. Fewer errors, faster starts. → Notes map section-by-section to MPages as drafts, ready for review and sign-off. → Clinicians stay in Cerner. The only thing that changes is the documentation burden. For health organisations running Cerner Millennium, this is an integration built around your existing workflows and governance. Not one you have to rebuild for. https://bit.ly/4bHEWJJ