Travel has long been one of the most challenging industries in CX. On the delivery side you have seasonality and surges, weather and other disruptive events. On the customer side, nothing is more high stakes (and stress) than a family vacation possibly going wrong. Getting it right is leveraging the best of people and technology to make sure you have every angle covered. How TTEC is helping travel brands do just that: https://okt.to/Mnm6gB #TravelCX #AI #CustomerSupport
