From the course: Getting Things Done with Commitment Conversations

Communication for getting things done

From the course: Getting Things Done with Commitment Conversations

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Communication for getting things done

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- Have you ever been in a situation where you asked a team member to show you the result of a task they agreed to deliver, only to hear, "It's not ready." to make matters worse, when these tasks are finally done, they're not really what you expected to see, even though when you asked if they understood, they responded, "Yes." Hi, my name is Sam Yankelevitch. After many years in global operations, I found that these situations happened when the parties involved did not invest the time, upfront, to clarify expectations. So I'd like to turn your attention to the commitment conversation as a proven way to avoid such misunderstandings, move past a misleading yes, and help you get tasks done right.

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