Strategic Caller

What We Need

Corpay is currently looking to hire a Strategic Caller. This position falls under our Corpay line of business and is located in Richmond, VA. In this role, you will support our client’s vendor base for B2B payments, simplifying the payment process and providing better control and visibility for our clients. This position is responsible for contacting vendors via phone to develop new vendor relationships for our clients and generate new revenue. Responsibilities also include fostering the client relationships sold and working closely with Vendor Enrollment management, as well as the Implementation and Sales teams, to develop plans to build or retire quota. You will report directly to the hiring manager and regularly collaborate with other team(s)/department(s).

How We Work

As a Strategic Caller, Corpay will set you up for success by providing:

• Assigned workspace in our office in Richmond, VA
• Company-issued equipment
• Formal, hands-on training
  
  

Role Responsibilities

The responsibilities of the role will include:

• Placing outbound calls to strategic vendors not yet enrolled in the program
• Maintaining vendor queues, prioritizing outreach, retiring non-accepting vendors, and completing campaigns on schedule
• Entering vendor and client data accurately in designated systems
• Discussing enrollment statistics with clients, Sales, and Project Management
• Liaising between vendors and clients and resolving payment-related concerns
• Negotiating payment acceptance terms and overcoming objections by offering alternative payment options
• Handling approximately 80+ inbound and outbound calls daily in a professional manner
• Utilizing multiple Corpay applications to assist customers efficiently
• Demonstrating strong written and verbal communication across customers, peers, and leadership
• Cross-selling additional Corpay products and services when appropriate
• Transferring calls to appropriate departments as needed
• Providing accurate account information while multitasking in a fast-paced environment
• Partnering effectively as a team member and demonstrating strong interpersonal skills
• Navigating multiple systems while listening, inputting data, and providing solutions
• Performing additional duties as assigned based on business needs
  
  

Qualifications & Skills

• High School Diploma or GED required; Bachelor’s Degree preferred
• 1.5+ years of high call-volume experience required
• 1+ years of inside sales, telesales, or sales support preferred
• Demonstrated ability to multitask while maintaining attention to detail
• Strong time management skills with the ability to work independently
• Excellent organization, professional phone etiquette, and communication skills
• Strong analytical aptitude and basic math proficiency
• Ability to problem-solve and respond quickly in a fast-paced environment
• Proven success working calmly under pressure while managing multiple priorities
• Proficiency with Microsoft Excel, Outlook, and related Office applications
  
  

Benefits & Perks

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes
  
  

Equal Opportunity/Affirmative Action Employer

• Corpay is an Equal Opportunity Employer. Corpay provides equal employment opportunities to all qualified applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
  
  

Pay Transparency

• This salary range is provided for locations which require such disclosure. Where a position or applicant may fall in a particular wage range depends on a number of factors including but not limited to skill sets, experience training licenses and certifications (if applicable), and other business and organizational needs. The disclosed range has not been adjusted for the applicable geographic markets. At Corpay it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions depend on the facts and circumstances of each case. The estimate of the minimum and maximum salary range is $18.50 -19.00 plus commissions.
• For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEOC and Pay Transparency.