Sunbird Software

Software Support Engineer

Sunbird Software Piscataway, NJ
Sunbird Software

Software Support Engineer

Sunbird Software Piscataway, NJ
1 month ago 81 applicants

See who Sunbird Software has hired for this role

Sunbird Software is looking for a Software Support Engineer to help us maintain our award-winning web-based solutions.

Essential Duties And Responsibilities

  • Trouble shoot field issues to reproduce and when possible, identify the root cause
  • Work with the rest of the team as needed to create scripts or procedures to correct problems in deployed systems
  • Provide clear and timely communication to keep all relevant parties informed
  • Document information and transfer knowledge so that fewer issues are escalated from TS to engineering
  • Lead internal and customer-facing calls as needed

Requirement / Qualifications

  • BS/MS degree in Computer Science or a related subject or equivalent experience
  • Good oral and written communication, and interpersonal skills
  • Ability to adapt, multi-task, and manage changing priorities
  • Self-motivated, ability to learn and apply new skills quickly

Desired Knowledge And Skills

A candidate with any of the following will be at an advantage:

  • Knowledge of the data center domain and DCIM tools
  • Working experience with Linux based environments (RHEL/Rocky preferred)
  • Java, ANSI SQL, and general programming skills
  • Experienced in using PostgreSQL, Jira, or GitHub
  • Experience with virtualization (e.g., VMware, Nutanix, docker)
  • Scripting skills (e.g., shell scripts, Ruby, Python, Perl)

Why Sunbird

  • We are all about delighting our clients and live/breathe the end client/user experience
  • We believe in collaboration, teamwork, creativity and taking initiative

Interested?

Read on for additional details about this opportunity to join our amazing team!

  • What is DCIM Software: www.sunbirddcim.com/what-dcim
  • What are customers saying about Sunbird: www.sunbirddcim.com/reviews
  • Why work at Sunbird: www.sunbirddcim.com/careers

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  • Seniority level

    Mid-Senior level

  • Employment type

    Full-time

  • Job function

    Information Technology

  • Industries

    Internet Publishing

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