Senior Account Manager

POSITION SUMMARY

As the Senior Account Manager, you will act as a key relationship manager with client stakeholders and should aim to develop a deep understanding of the client’s business, priorities, and strategies. You will work directly with clients and staff to oversee portfolio of work, including budgets and briefs from start to completion as well as other projects for our clients, and ensures that project goals and objectives are met within the agreed upon time, scope, budget, and resource requirements.

JOB DUTIES

(* denotes an “essential function”)

• *Oversee briefs from start to completion, ensuring quality at every stage
• *Manage the client relationship, assessing needs, making recommendations and managing budget and timeline
• *Be the central conduit for all project communication and status updates in collaboration with Project Managers
• *Interact with internal teams as well as external print and production vendors to oversee project delivery from start to completion
• Use creativity to solve client communications challenges, resolve service delivery issues and improve productivity
• *Identify and troubleshoot technological bottlenecks in workflow and/or asset management systems
• Work closely with the internal teams to ensure designs are branded properly and meet the highest quality standards
• *Resolve issues escalated by the client and communicate significant issues to the Director
• Advise customers as to potential benefits, features, and capabilities of new or revised services and service enhancements
• *Build relationships with end users; manage their perception and expectations
• *Accurately quote all jobs and keep the client updated regularly with any additional costs. Invoice all projects on final delivery
• *Be accountable for overall financial performance of projects against budget. Assist department and clients with budgeting process
• *Meet monthly financial duties as part of the month-end accounting process
• *Develop and analyze the monthly performance and progress reports, including expense management and achievement of financial targets
• *Provide valuable input for monthly and quarterly client meetings; preparing data/content and be able to present to Senior Client Sponsors
• Assist Director with KPI reporting
• *Understand site financial targets, analyze trends, identify shortfalls, and help to create action plans to recover revenue or cut expense
• *Maintain close contact with Client Services team who are also on the same account and provide input into Account Plans

JOB QUALIFICATIONS

• 5+ years of experience in handling client briefs from start to completion
• Ad agency creative experience, digital and social production a major plus
• Excellent customer service skills
• Excellent written and verbal skills
• Be highly organized, detail-oriented and be able to multitask and prioritize workload
• Previous experience with project management applications
• Solid understanding of the Microsoft Office suite
• Understand the client billing process
• Experience with interagency team - creative, media and production is preferred

PST hours required*