Retail Recruiter

POP MART (09992.HK), founded in 2010, is a leading global company in the trend culture and entertainment industry. Centered around IP, POP MART has built a comprehensive platform for creative incubation and IP operation, empowering global creators while delivering exciting products, services, and immersive entertainment experiences to consumers.

POP MART identifies and nurtures emerging artists and designers worldwide, creating popular character IPs through a well-established IP development and operation system. Its portfolio includes iconic IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. By launching art toys and derivative products based on these IPs, POP MART continues to lead trends in consumer culture.

As of the end of 2025, POP MART operates over 630 physical stores and more than 2,637Robo Shops across 20+ countries and regions. Through multiple cross-border e-commerce platforms, the company has reached audiences in over 90 countries and regions, bringing joy to young consumers around the world.

Opportunity Overview:

Position Location: New York City, NYC office.

We follow an office policy with an expectation of five days per week working onsite. Being together in person helps us collaborate, stay connected, and build a strong team culture. At POP MART, we foster a high-trust environment and trust our employees to make decisions that support both the team and the business.

What You Will Achieve:

• Manage the full-cycle recruitment process for retail positions including store associates, supervisors, and corporate roles.
• Develop and implement effective sourcing strategies to identify candidates through job boards, social media, networking, and direct outreach.
• Conduct in-depth interviews, screen candidates, and assess their qualifications and cultural fit.
• Partner with hiring managers to create job descriptions, define hiring criteria, and assist with candidate selection.
• Ensure a seamless and positive candidate experience from application through onboarding.
• Maintain up-to-date knowledge of market trends and competitive salary rates to ensure effective recruitment strategies.
• Prepare and extend job offers, ensuring alignment with company policies.
• Collaborate with the HR team to ensure smooth integration of new hires.
• Provide regular reports on recruitment metrics and progress to leadership.

What You Will Need:

• Location: Must be based in New York and available for onsite work.
• Proven experience as a retail recruiter, in retail, high-volume hiring, or customer-facing roles.
• 2-4 Years experience in regional retail recruiting is required for this role
• Strong knowledge of recruitment processes, tools, and strategies.
• Ability to build relationships and effectively communicate with candidates and hiring managers.
• Excellent organizational and time management skills with the ability to manage multiple priorities.
• Proficient in using applicant tracking systems (ATS) and other recruiting tools.
• High level of professionalism, confidentiality, and integrity.

*The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

Physical Requirements

• Must be able to remain in a stationary position (e.g., seated or at a desk) for extended periods while operating a computer or other office equipment
• Must be able to occasionally lift or move items weighing up to 25 pounds

What We Offer

• Market-competitive packages: we provide 401k, health insurance, PTO leave, paid sick leave, and family leave, etc.
• Opportunities to learn and lead: we provide on-the-job training to ensure employees are equipped with the most up-to-date skill sets and knowledge

For Los Angeles or San Francisco applicants: POP MART is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance.

Equal Employment Opportunity

POP MART is committed to providing a safe, inclusive, and respectful work environment. POP MART provides equal employment opportunities for all employees and applicants for employment without regard race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law.

Reasonable Accommodation

Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing na.hrsupport@popmart.com

To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.

Pay Range Details

The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may vary for different regions of the U.S.

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

This position may be eligible to participate in a company incentive program.