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We are seeking supplemental support to assist with the day-to-day administration/management activities of its CMDB. Our client needs a dedicated resource, with expertise in Remedy and tools (e.g, ADDM Discovery) for the management of these assets. The project consists of Critical Lifecycle Management Services, ADDM discovery, CMDB asset intake and administration/management and assistance with day to day services.
SCOPE OF SERVICES:
TASKS:
Evaluating and gathering current BMC Remedy/Helix CMDB current practices and processes for current BAU work as well as NextGen related work
Reviewing Incident management, service request management, change management, configuration management and other ITIL process areas for current BAU work as well as NextGen related work
Reviewing Lifecycle tools such as Discovery, ADDM, Netscout, SCCM, and CMDB related tools and / or products
Troubleshooting and auditing of Incident, Release, Change and Lifecycle Management processes
Identifying and ensuring critical Configuration Items (CI) for current state and NextGen are properly accounted for and documented in the CMDB
Identifying, adding, modifying, and removing CIs via automation/remedy workflow
Reconciliation and validation of CI relationships for current BAU work as well as NextGen related work
Auditing configuration records and dependency information for current BAU work as well as NextGen related work
Determining areas for optimization and best practices for current BAU work as well as NextGen related work
Examining and recommending enhancements and potential tool-sets for Incident, Change, Service Requests, Release and Lifecycle control procedures
Provide applicable documentation, workflows, diagrams, etc.
Mandatory Skills/Experience
Note: Candidates who do not have the mandatory skills will not be considered.
Minimum 8 years of experience in BMC Remedy ARS, CMDB, ITSM, SLM, SRM development, customization, administration and support
Remedy ARS, CMDB, ITSM installation and configuration experience in version 18.x and up
Remedy integration experience with other tools like ADDM, Netcool/ScienceLogic, Active Directory
Remedy smart reporting experience
BMC Remedy certification
ITIL Certification
Have previously worked with Public Safety City agencies
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Other
Industries
IT Services and IT Consulting
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