Aditi Consulting

Operations Coordinator

Aditi Consulting California, United States
Aditi Consulting

Operations Coordinator

Aditi Consulting California, United States
2 weeks ago 35 applicants

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Aditi Consulting provided pay range

This range is provided by Aditi Consulting. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$40.00/hr - $45.00/hr

Payrate: $40.00 - $45.00/hr.
 
Summary:
The Premier Partner Experience team is seeking a customer-focused and analytically-minded individual to join as an Operational Support Contract Worker (CW). Operational Support CWs play a key role in identifying, investigating, and resolving operational issues impacting our partner programs and related products, helping ensure seamless interactions between Company’s platforms and our premier partners. In this role, You'll support Company's premier partners, delivering high-touch global support and operational issue resolution, working across complex and nuanced scenarios while coordinating with internal teams to drive timely outcomes. Ideal candidates demonstrate strong problem-solving abilities, comfort navigating ambiguity, and the ability to manage complex operational issues in a fast-paced environment. Self-motivation, strong organizational skills, and genuine curiosity are essential for success in this role.
 
Responsibilities:
  • Provide high-touch support across two assigned channels, resolving and case-managing partner issues to resolution
  • Troubleshoot complex issues using root cause analysis and systematic approaches
  • Coordinate with XFN teams during high-priority incidents and follow structured escalation pathways when required
  • Support investigation and resolution of complex operational issues across multiple internal tools and systems
  • Respond to partner inquiries about product features, bugs, and operational issues
  • Identify trends and communicate actionable feedback
  • Improve support workflows around issue resolution
  • Develop product and issue specialization to improve the quality of support
  • Document investigation findings and contribute to the development of operational playbooks and knowledge resources.
  • Train new employees on current workflows, standard processes, and internal tools
 
Must-Have Qualifications:
  • 3+ years in operations, customer support, technical support, or account/partner management
  • Proven track record resolving complex issues with timely solutions
  • Experience in global, cross-cultural collaboration environments
 
Preferred Qualifications
  • Data analysis: Gathering, cleaning, analyzing, and translating data into actionable insights
  • Project management experience
  • Experience working within Trust & Safety or risk-sensitive operational environments
  • Familiarity with structured escalation workflows in global support organizations.
  • AI proficiency: Knowledge and skills to leverage AI tools for continuous efficiency improvement
 
Pay Transparency: The typical base pay for this role across the U.S. is: $40.00 - $45.00/hr.  Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match,  life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law. 
 
Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary.
You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC’s use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions.  Calls may be recorded.
 
Consent is not a condition of purchasing any property, goods, or services. You may revoke your consent at any time by replying “STOP” to messages or by contacting privacy@aditiconsulting.com. 
 
For information about our collection, use, and disclosure of applicant's personal information as well as applicants' rights over their personal information, please see our Privacy Policy

 
#AditiConsulting
#26-01672
 

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Management and Manufacturing

  • Industries

    IT Services and IT Consulting

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