EXL

Junior Account Manager

EXL San Francisco Bay Area

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Key Responsibilities

  • Support the management of client accounts by coordinating day-to-day communications and ensuring alignment with client objectives
  • Assist in the development, execution, and delivery of targeted direct mail and digital campaigns for fintech clients
  • Partner with internal data and analytics teams to support audience segmentation, targeting strategies, and performance measurement
  • Coordinate with cross-functional teams to ensure campaigns are executed accurately, on schedule, and within budget
  • Collaborate with creative team to develop and refine campaign assets, ensuring alignment with client objectives, brand guidelines, and regulatory requirements
  • Provide clear, actionable feedback on creative concepts based on client input, campaign strategy, and performance insights
  • Track project timelines, deliverables, and dependencies, proactively identifying and mitigating risks
  • Contribute to the preparation of client-facing materials, including reports, presentations, and performance summaries
  • Monitor campaign performance and support the analysis of key metrics such as response rates, conversion rates, and return on investment
  • Maintain accurate and organized documentation of campaign plans, processes, and results
  • Ensure adherence to internal processes, quality standards, and client requirements


Required Qualifications

  • Bachelor’s degree in Marketing, Business, Communications, or a related field
  • 3+ years of relevant experience in account management, analytics, marketing, or advertising
  • Strong organizational and project management skills with a high level of attention to detail
  • Demonstrated ability to manage multiple priorities in a deadline-driven environment
  • Proficiency in Microsoft Excel and PowerPoint; familiarity with data analysis and reporting tools is preferred
  • Strong written and verbal communication skills
  • Analytical mindset with an interest in data-driven marketing and performance measurement


Preferred Qualifications

  • Experience in direct mail, digital, performance marketing, or regulated industries such as financial services or fintech
  • Familiarity with customer segmentation, targeting methodologies, and campaign optimization techniques
  • Exposure to CRM platforms, marketing automation tools, or data visualization tools
  • Understanding of A/B testing frameworks and marketing analytics concepts
  • Seniority level

    Mid-Senior level
  • Employment type

    Full-time
  • Job function

    Marketing
  • Industries

    Advertising Services and Marketing Services

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