IT Systems and Support Manager

Job Title: IT Systems and Support Manager

Work Location: Phoenix, Arizona (only)

Way of work: Hybrid (3 days in the office and 2 days remote)

Status: Non-Exempt

Full Time/Part Time: Full-time

Type of role: Contract to Perm

Job Description:

We are seeking an experienced IT Systems & Network Manager to lead systems, support, and infrastructure operations. This role is responsible for ensuring the reliability, security, and performance of enterprise network systems, cloud environments, and end-user support services.

This position includes leadership responsibilities, strategic planning participation, and hands-on technical oversight across multiple IT domains.

This position serves as a manager (includes planning, directing subordinates, and interpreting policy). Manager of Systems and Support functions in Information Technology. The job is responsible for maintaining the overall health and reliability of the agency network and related computer systems and applications, including PCs; for providing Agency personnel and external customers, as needed, with help resolving any issues that arise while using ACC computers, printers, scanners, and other equipment, as well as office productivity software. To accomplish this, the position has four responsibilities in the organization:

1. Manage the network systems and support desk teams.

2. Participate as a member of the IT Management team in strategic planning and overall division success.

3. Function as a project coordinator with the IT PMO manager as needed over Systems, Desktop Support or other technical initiatives or projects.

4. Serve as a network systems subject matter expert for the agency in network design and security.

5. Serve as manager of cloud systems and network systems (subject matter expert for the agency) in cloud/network design and security

Knowledge:

Strong understanding of Cloud infrastructures (Azure) services, cost management best practices, for enterprise systems.

General knowledge of:

- DB platforms, AI workloads,

- Complex TCP/IP network configurations and implementations.

- Complex virtualized hardware use cases for enterprise networks.

- Complex enterprise storage use cases for enterprise networks.

- Complex VLAN and layer 3 switching use cases for enterprise networks.

- Complex and multi-tiered security architectures and practices for enterprise networks.

- Standards-based IT governance models (ITIL, CoBIT, MOF).

- General enterprise data center management (on-premise and cloud).

Working knowledge of

- Windows 11 PC imaging and troubleshooting.

- MicroSoft Exchange, Hyper-V, SharePoint, and SQL server management.

- Active Directory, Cisco switching, Security Best Practices

A deep understanding of all facets of management and leadership, as well as a vision for the specific business program/function being managed

Skills:

Communicate with other network systems experts and vendor representatives. Implementing and troubleshooting communications in web based, Cloud and on-premise server-based multi-tier applications. Design and configure computing networks, Maintain computer networks using best practice Change controls. Determine requirements and procure servers, PCs, and other devices. Resolve cross-functional and network outage problems. Research technical issues. Analyze and improve complex network systems. Manage multiple complex projects and

coordinate work efforts with individuals across multiple disciplines. Manage the performance of employees. Lead systems team in completion of

assigned work, on time.

Key Responsibilities:

• Lead and manage network systems and support desk teams, ensuring high performance and service delivery
• Oversee the health, reliability, and security of enterprise networks, systems, and applications
• Provide technical leadership and support for end-user systems, including PCs, printers, scanners, and productivity tools
• Participate in IT leadership activities, contributing to strategic planning and organizational success
• Coordinate and support technical projects in collaboration with project management teams
• Serve as a subject matter expert in network and cloud architecture, design, and security
• Manage cloud and network infrastructure, ensuring alignment with best practices and organizational needs
• Troubleshoot and resolve complex system and network issues, including outages and cross-functional challenges
• Lead procurement and implementation of IT hardware and infrastructure solutions
• Manage team performance, mentor staff, and ensure timely completion of projects and operational tasks

Required Skills:

• 3+ years of Management Experience
• Complex TCP/IP network configurations
• VLAN
• 3 Layer switching
• Virtualized hardware and storage

Preferred Skills:

• Windows 11 PC imaging and troubleshooting
• Microsoft Exchange, Hyper-V, SharePoint, and SQL server management
• Cisco switching

Must-Have Skills:

1. 3+ years of Management Experience
2. Complex TCP/IP network configurations
3. 3 Layer switching & Virtualized hardware and storage