IT Support Engineer

Title: IT Support Engineer

Location: San Francisco, CA

Position Type: Contract

Compensation

Pay range: $49.00-$70.00 Per Hr

Position Overview

Join a dynamic team in San Francisco as a Contract IT Support Engineer.

This role involves providing support in a helpdesk setting with opportunities for growth in scripting and DevOps.

The position requires hands-on problem-solving skills and familiarity with common office technologies.

Key Responsibilities

Monitor and manage the ticket queue efficiently.

Prioritize and resolve technical issues related to email, printing, and user access.

Conduct onboarding and provisioning for new users.

Troubleshoot access issues, including login and multi-factor authentication.

Document processes and support system improvements.

Qualifications

Strong fundamentals in helpdesk and support roles.

Interest or experience in scripting languages.

Basic understanding of DevOps concepts.

Ability to troubleshoot independently and escalate when necessary.

Eagerness To Learn And Take On Additional Responsibilities.

Core Technologies

Office Suite | Cloud-Based Tools | Ticketing Systems | CRM Platforms

Onboarding Expectations

Learn more about our Onboarding Process here https://youtu.be/rjV_NFYjyY4

EEO Statement

Learn more about our EEO policy here https://www.mitchellmartin.com/eoe-statement