IT Analyst

Job Description

As a Tech Lounge analyst, you provide insightful advice and friendly, hands-on technical support to Sherwin Williams employees in need. Deliver exceptional customer service experiences by actively listening to user concerns, empathizing with their frustrations, and communicating solutions in a clear and professional manner. You earn the trust of our employees as you offer mentorship, knowledge, and even tips and training.

Responsibilities

Strategy & Planning

• Drive a culture of continuous process improvement.
• Provide solutions to IT issues with attention toward problem prevention.
• Participate in decision making according to established guidelines, standards and procedures.
• Maintain composure and customer focus while troubleshooting and solving technical issues.
  
  

Acquisition & Deployment

• Assist with the identification and implementation of solutions that provide enhanced functionality and value.
• Deploy service solutions that simplify processes.
• Support and resolve issues affecting end users.
  
  

Operational Management

• Troubleshoot hardware, software, networking, and other technology issues for laptops, mobile devices, and peripherals.
• Provide hands-on technical support to employees on a wide range of hardware and software issues, including but not limited to laptops, desktops, mobile devices, printers, operating systems, productivity software, and network connectivity.
• Provide on-the-spot solutions to users’ problems with patience and compassion.
• Determine whether repairs can be done or if replacements are needed.
• Assist with device setup, software installations, and upgrades.
• Weekly new hire onboarding.
• Educate users on best practices for utilizing technology resources effectively, offering guidance on software applications, security protocols, and productivity tools to enhance their digital proficiency.
• Educate customers on optimizing their technology usage through tips, tutorials, and best practices.
• Maintain up-to-date knowledge of the latest technological advancements, operating systems, and applications.
• Meet or exceed the defined SLAs.
• Establish and maintain a culture of continuous improvement, including implementing metrics to measure the effectiveness of the technology architecture and identifying areas for improvement.
• Recommend process and procedural improvements.
• Optimize and drive efficiencies.
  
  

Incidental Functions

• Assist with Change Management preparations and implementations.
• Assist with projects as may be required to contribute to efficiency and effectiveness of the work.
• Attend meetings in participation with the team.
• Need to be onsite up to 5 days a week.
  
  

This position is not eligible for sponsorship for work authorization now or in the future, including conversion to H1-B visa. Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.

Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company’s staff, employees, and business relationships

This role will report to Sherwin-Williams Global Headquarters located at 1 Sherwin Way, Cleveland, OH 44113.

Qualifications

Formal Education & Certification

• Associate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience
  
  

Knowledge & Experience

• 0-1years IT experience.
• 0-1 years experience with computer hardware and/or software.
• 0-1 years experience with network infrastructure
• 0-1 years experience in customer service-related work.
• 0-1 years experience working with mobile devices.
• Understanding of information technology infrastructure and computer platforms.
• Understanding of computer administration concepts.
• Working knowledge of Windows OS, PC hardware and Office Suites.
• Working knowledge of MacOS, iPhone, and iPad
• Working knowledge and experience with ITIL
• Must be eighteen years or older
  
  

Preferred:

• Cleveland, OH candidates preferred
  
  

About Us

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in:

Life … with rewards, benefits and the flexibility to enhance your health and well-being

Career … with opportunities to learn, develop new skills and grow your contribution

Connection … with an inclusive team and commitment to our own and broader communities

It's all here for you... let's Create Your Possible

At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/ . Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.

Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer.  All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.

As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.

Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.