Information Technology Support Specialist

At Madison Air is dedicated to ensuring the air we breathe in homes and workplaces is clean, pure, safe and energy efficient. Our talented industry experts design leading solutions to bring you and your family the highest quality air and comfort possible. Madison Air is bringing awareness and solutions to what you breathe.

Position Summary:

The IT Support Specialist will support the IT team in aligning technology solutions with business needs. role provides hands-on exposure to IT strategy, business applications, and project coordination within a manufacturing environment.

You will work closely with IT leaders and cross-functional teams to assist with technology initiatives, process improvements, and ongoing IT projects. This role offers an opportunity to gain practical experience in enterprise IT operations, business systems, and digital innovation.

This position is full-time, onsite.

Key Responsibilities:

Project Support

Assist with the planning, coordination, and documentation of IT projects.

Support project tracking, timelines, and status reporting to ensure initiatives stay on schedule.

Business & Technology Alignment

Help gather and document business requirements from internal stakeholders.

Assist the IT team in identifying opportunities where technology can improve business processes.

Technology & Application Support

Provide support for business applications and help maintain system documentation.

Assist with testing, troubleshooting, and user support for new or existing systems.

Data & Performance Tracking

Support the monitoring of IT project progress and performance metrics.

Help develop dashboards or reports that track project outcomes and system performance.

Innovation & Process Improvement

Research emerging technologies and tools that could improve productivity or efficiency.

Contribute ideas to enhance business processes or technology usage across the organization.

Collaboration & Communication

Work with IT leaders, business teams, and operational partners to support ongoing initiatives.

Participate in team meetings and assist with communication of IT updates and initiatives.

Learning Opportunities

During the internship, the IT Intern will gain exposure to:

Enterprise IT strategy and planning

Business application implementation

Technology in manufacturing environments

Project management and stakeholder engagement

IT operations including infrastructure, security, and support functions

Qualifications:

Required

Completed or currently pursuing a Bachelor’s degree in Information Technology, Computer Science, Information Systems, Engineering, or related field

Strong interest in business technology and digital transformation

Strong analytical and problem-solving skills

Excellent written and verbal communication skills

Authorized to work in the United States

Preferred

Familiarity with project management tools, business systems, or data analysis tools

Experience with Microsoft Office, Power BI, or similar tools

Interest in manufacturing or industrial technology environments