Information Technology Infrastructure Manager

The Infrastructure Manager is responsible for ensuring the availability of infrastructure to support IT systems including servers, storage, telecommunications, and network components. This includes monitoring the operating environments; responding to incidents, problems and planning for growth. The IT Infrastructure Manager oversees the overall end-user system profile provisioning process across all platforms including logical and physical access. The individual will participate in all aspects of IT project execution and day-to-day IT functions including technical innovation, change control and documentation, technology service provider oversight, end-user support, system requirement definition and additional IT operational tasks that are part of the system's maintenance. The tasks will be performed with limited supervision and assistance. Occasional evening and weekend work will be required for project and support purposes.

Role and Responsibilities

• Monitor and support of servers, storage, telecommunications, ERP and network systems
• Manage the work of external vendors/resources as required to support IT infrastructure 24x7x365
• Execute the IT change control process during the execution of critical IT system changes
• Participate as required in the execution of IT infrastructure procedures
• Participate as required in IT project requirement definition, solution research, validation, implementation and documentation
• Develop and implement systems to automate IT tasks, enhance security, and prevent service interruptions
• Act as tier-3 (senior level) IT support as required for local and remote users
• Oversee infrastructure budget and capital planning
• Develop infrastructure team and support staff

Preferred Qualifications and Education Requirements

• 5-10 years of experience managing servers, storage, telecommunications, and network systems
• 3 or more years of experience managing systems in a large enterprise
• 3 or more years managing IT Infrastructure teams
• Experience in SCADA manufacturing systems, MES and PLC networks
• Experience supporting and developing systems to work in a temperature controlled environment
• Integration of multiple manufacturing sites into a central data repository
• SQL server data replication strategy
• Bachelor’s degree in computer technology related program or equivalent experience
• Experience successfully managing projects with little to no supervision
• Ability to appropriately prioritize support needs and delegate where appropriate
• Experiencing managing a combination of on-prem, hosted, and cloud-based systems
• Desire to continually learn new technologies and improve skill set
• Strong verbal, written, telephone and public relations skills

Key Competencies

• Strong technical and problem-solving skills
• Strong risk management mindset
• Microsoft Client and Server Operating Systems
• Active Directory Administration (User, Group, Computer, Group Policy)
• Experience with Administration of Virtual Machines and Cloud Solutions using VMWare or like system
• Imaging and Disk Duplication technology
• Office 365 Administration
• SQL Server Administration
• Network setup and support skills as related to network connectivity and architecture
• Experience supporting Enterprise IT systems utilizing both internal and third-party resources
• Understanding of Enterprise IT best practices for cyber security, standardization, availability, and support
• High level understanding of promote-to-production environment as well as change control processes

Other Duties/Responsibilities

• Technical support/Help Desk and carry out tasks defined in the Help Ticket Tracking system
• Remains current on advances in technology
• Develop and test disaster recovery plans

Work Environment and Physical Requirements

The work environment alternates between a cold production setting with concrete floors and an office. This position requires the team member to:

• Sit for an extended period of time at a computer.
• Stand and walk through the production floor
• Must occasionally lift/move up to 40 lbs.