Implementation Project Manager

Here at HR Soul our solutions amplify the performance of people and the soul of company culture. From strategic planning with CEO’s, partnering with HR leaders on key projects, building high performing teams to coaching and recruiting the future of our client’s organization.

The Opportunity

We’re partnering with a growing organization in the PBM and healthcare technology space looking for a Implementation Project Manager who knows how to bring structure to complexity and keep things moving.

This role sits at the center of everything, clients, internal teams, vendors, and leadership. You’ll lead both client-facing implementations and internal initiatives, making sure projects land on time, within scope, and without unnecessary chaos.

If you’re someone who can juggle multiple priorities, translate between technical and business teams, and keep stakeholders aligned (and calm), this is your kind of role.

What You’ll Do

Project Leadership & Delivery

• Own projects from kickoff through completion, ensuring timelines, scope, and quality stay on track
• Build and manage detailed project plans covering scope, resources, risks, and dependencies
• Lead client implementations and internal initiatives with equal confidence

Client & PBM Implementation Execution

• Drive conversations around benefit design, formulary setup, BIN/PCN configuration, pharmacy networks, prior authorization workflows, and data integrations
• Lead UAT coordination, go-live readiness, and post-implementation reviews
• Serve as a steady, knowledgeable point of contact for clients throughout the lifecycle

Communication & Stakeholder Management

• Run effective meetings, from kickoff to status calls, with clear documentation and follow-through
• Manage expectations, navigate escalations, and communicate updates with transparency and professionalism
• Prepare executive-level reporting, including status updates and decision support materials

Operational Excellence

• Track project health, risks, and blockers across multiple workstreams
• Partner with internal teams, vendors, and third parties to keep everything aligned
• Continuously improve processes, templates, and workflows to make delivery more efficient and scalable

What You Bring

• Bachelor’s degree in Business, Healthcare Administration, Information Systems, or a related field
• 3–5+ years of project management experience, including client-facing software implementations
• Direct experience in the PBM space is essential
• Proven ability to manage multiple concurrent projects in a fast-paced, tech-driven environment
• Strong understanding of PBM operations, claims adjudication, formulary management, benefit design, BIN/PCN, eligibility, and integrations

What Sets You Apart

• You’re equal parts operator and communicator
• You can keep projects moving without creating friction
• You’re comfortable navigating both technical detail and executive-level conversations
• You bring structure, but you’re not rigid, you adapt when things inevitably shift

Why This Role

This is one of those roles where you’re not just managing timelines, you’re shaping how clients experience the business. Done well, your work creates clarity, confidence, and long-term partnerships.

Diversity Commitment

At HR Soul, we embrace a rich tapestry of backgrounds and experiences within our workplace. We actively encourage applications from women, individuals of color, members of the LGBTQ+ community, people with disabilities, ethnic minorities, immigrants, and veterans.

Equal Opportunity Employment Statement

HR Soul proudly upholds its status as an Equal Opportunity Employer. We prohibit discrimination against any employee or candidate based on various attributes, including but not limited to race (encompassing characteristics historically associated with race such as hair texture and style), color, gender (including pregnancy and related conditions), religion or belief, national origin, citizenship, age, disability, veteran status, union membership, ethnicity, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable laws.

Inclusivity Commitment

HR Soul and its partners are fully committed to ensuring that all qualified individuals are included. We provide reasonable accommodations for applicants and employees with disabilities. If you need assistance during the job application or interview process, or require accommodations to perform essential job functions, please reach out via our contact page: Contact HR Soul.

Your Rights

HR Soul is dedicated to ensuring that all applicants are aware of their rights concerning workplace discrimination, which is unlawful.

Application Agreement

By applying for this position, you authorize HR Soul to exclusively consider you as a candidate for the specified opportunity. You affirm that the information you provided about your qualifications is true and that you have not misrepresented yourself. Additionally, you agree to keep confidential any details regarding the position that you may learn from HR Soul, sharing such information only as necessary to support your application process. In exchange, HR Soul pledges to make reasonable efforts to represent you throughout the job screening and resume distribution stages.

Salary Transparency Statement

Compensation for this position (and others) at HR Soul is based on multiple factors, including:

• The candidate’s skill set, experience, and education
• Required licenses and certifications
• Geographic location of the office
• Additional business and organizational considerations

In line with local regulations, HR Soul provides a salary range that reflects a reasonable estimate of the base pay for this role in areas where salary disclosure is mandated.