Enterprise Account Manager

Adora is an AI-native marketing platform helping enterprise organizations create, launch, and optimize digital campaigns with greater speed, control, and visibility. By bringing creative generation, campaign execution, and performance insights into a single system, Adora enables marketing teams to operate with more precision and drive measurable business outcomes.

We work with a growing roster of enterprise brands and are seeing strong demand from performance marketing teams. As we scale, we are building out our New York team and hiring an Account Manager to own and expand key enterprise relationships.

Role Overview

This is a commercially oriented, pre and post-sale account ownership role focused on retention, expansion, and long-term revenue growth. You will take ownership of accounts at contract engagement stage — including pilot engagements — and be responsible for turning early success into durable, scaled partnerships.

You will act as the central owner of the account internally, coordinating across Product, Engineering, Customer Success, and Marketing to ensure successful delivery and measurable outcomes. Externally, you will operate as a strategic partner to senior marketing stakeholders, helping them unlock more value from Adora while identifying opportunities to grow spend and expand adoption across their organization.

What You’ll Do

Pre & Post-Sale Ownership & Account Leadership

• Take ownership of enterprise accounts following close or pilot launch, ensuring a seamless transition from Sales into long-term engagement
• Serve as the primary point of contact for your accounts, owning overall relationship health, communication, and outcomes
• Act as the internal quarterback for each account, aligning cross-functional teams to deliver against client goals

Client Strategy & Relationship Management

• Build strong relationships with senior stakeholders across marketing, growth, and performance teams. These will start through warm introductions from the sales owner.
• Develop and execute account strategies focused on increasing adoption, expanding use cases, and growing budget over time
• Set clear expectations, timelines, and success criteria with clients, maintaining a high cadence of communication

Commercial Ownership (Renewals & Expansion)

• Own renewal strategy and execution across your portfolio, driving high retention and predictable revenue
• Proactively identify and close expansion opportunities, including increased spend, new use cases, and broader organizational adoption
• Drive pilot-to-annual conversions by guiding customers from initial engagement to long-term commitments
• Partner on contracts, MSAs, and SOWs as part of ongoing account growth and renewal processes

Performance & Insights

• Deliver ongoing performance insights, reporting, and strategic recommendations based on campaign data
• Lead regular business reviews (quarterly, semi-annual, and in-person where appropriate) that reinforce value and unlock additional investment
• Use data to identify high-impact opportunities and present clear, actionable recommendations to clients

Cross-Functional Leadership

• Direct cross-functional collaboration across Customer Success, Product, Engineering, and Marketing to ensure successful delivery
• Translate customer needs into actionable inputs for product and roadmap discussions
• Partner with Marketing on client-facing materials, case studies, and review sessions

Who You Are

• 4–8+ years of experience in account management, client partnerships, or sales within adtech, martech, or enterprise SaaS
• Proven track record of owning and growing enterprise accounts, including renewals and expansion
• Experience navigating complex organizations and building relationships with senior stakeholders
• Strong understanding of digital marketing, performance advertising, and campaign measurement
• Familiarity with programmatic, attribution, and the broader digital ecosystem
• Commercially minded, with confidence owning revenue conversations, contracts, and renewals
• Comfortable operating in an early-stage, high-growth environment with evolving structure and high ownership
• Strong communicator with the ability to translate between technical teams and business stakeholders
• Highly collaborative, with the ability to lead cross-functional efforts and drive outcomes

What Success Looks Like

• Consistent net revenue expansion across your portfolio
• High renewal rates with strong ownership of retention
• Successful conversion of pilots into long-term, scaled engagements
• Deep, multi-threaded relationships across enterprise customers
• Clear demonstration of business impact tied to Adora’s platform

Base Salary: $120,000 - $150,000

In addition to the base salary above, this position will have a performance-based variable component.