Director of Patient Services

Valeris is a fully integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Formed by the merger of PharmaCord and Mercalis, Valeris™ revolutionizes the path from life sciences innovation to real-life impact to build a world in which every patient gets the care they need. Valeris works on behalf of life sciences companies to improve the patient experience so that patients can access and adhere to critical medications. Backed by proven industry expertise, a deep commitment to patient care, the latest technology, and exceptionally talented team members, Valeris provides the data and strategic insights, patient support services and healthcare provider engagement tools to help life sciences companies successfully commercialize new products. Valeris provides commercialization solutions to more than 500 life sciences customers and has provided access and affordability support to millions of patients. The company is headquartered in Morrisville, North Carolina and Jeffersonville, Indiana. To learn more about Valeris, please visit www.valeris.com

The Director of Patient Services will be a participating member of the business development and operation groups with responsibility for development and implementation of Valeris service solutions. In this position, you will be responsible for the execution of the innovative products / programs that are built to demonstrate definitive value for our biopharma client and their stakeholders (patients, providers, sales team, market access team and others).

In this highly visible leadership role, you'll have the unique opportunity to lead teams ranging of up to 170+ team members including multiple layers of management to serve our pharmaceutical/biotech clients by developing and delivering innovative patient services. As a strategic partner to our clients you will manage and evolve patient service programs that provide value for our clients, patients and healthcare practitioners. Valeris is known for having strong leadership, operational excellence, offering significant advancement opportunities to our employees by exposing employees to all aspects of Valeris’ business with the chance to be a key member in our continued growth.

Your Impact in This Role

• Develop market access and commercialization strategies using market research of the payer / provider landscape, healthcare reimbursement trends, HTA research, product lifecycle data, etc.
• Work with internal Valeris team and prospective clients to develop solutions addressing product/program unmet needs, demonstrating value for each
• Lead research around the product(s), competitors and current offerings (if existing product)
• Analyze the product needs and the client goals to develop a proposed solution for addressing needs with consideration to risks, opportunities and regulatory compliance – the solution should identify value for all client stakeholders (external and internal)
• Prepare presentation(s), proposal(s) or RFP responses in support of proposed solutions
• Actively participate in meetings with prospective clients
• Collaborate with Operations, Pharmacy and other internal stakeholders to develop solutions and meaningful service levels (KPIs/SLAs) that measure the value of the solutions, the performance of Valeris and, as applicable, client ancillary providers
• Actively participate in the implementation of new clients and services to ensure that the contracted solution is implemented and delivered in accordance with Valeris’ transition guarantee
• Monitor client portfolio for assurance that Valeris’ solutions provide ongoing value to client, identifying opportunities to further enhance solutions as the product and service matures
• Evaluate operational processes for efficiencies, providing recommendations to continually leverage technology and people for increased effectiveness and value
• Maintaining an onsite presence to serve client and associated team as needed to effectively manage account, develop relationships, and lead associated projects
• Training and developing internal staff as needed, serving as an active leader and mentor to immediate team and other associates at Valeris; ensure team staffing and training needs are met at all times
• Responsibility of 1 - 6 clients with teams of 150 - 175 FTEs including multiple levels of management with a mix of Associate Directors, Program Managers and Supervisors

Experience & Skills for Success

• Bachelors’ degree in health sciences, business, public health administration or social services; masters or advanced degree preferred
• 5 - 7+ years’ experience in healthcare patient services with demonstrated experience growing services through innovation and value
• Knowledge of the specialty pharmaceutical and biotech marketplace and commercialization of products
• Experience managing large teams of 50+ including managers and supervisors

Physical Demands & Work Environment

• This is an office-based position, the ability to sit for extended periods of time is necessary
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time, use hands to type, handle or feel; and reach with hands and arms. Must be able to type 35 WPM with 97% accuracy.
• Although very minimal, flexibility to travel as needed is preferred.
• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, etc.

Why Work for Valeris?

• We’re committed to supporting the well-being and success of our team members. As part of our organization, you can expect:
• Competitive compensation and 401(k) with company match
• Comprehensive health, dental, and vision insurance
• Paid time off and paid holidays
• Wellness programs and resources to support your physical and mental health
• Learning and development opportunities to support your career growth
• Opportunities for advancement with a company that supports personal and professional growth
• A challenging, stimulating work environment that encourages new ideas
• Work for a company that values diversity and makes deliberate efforts to create an inclusive workplace
• A mission-driven, inclusive culture where your work makes a meaningful impact

Our Commitment to Equal Opportunity

Valeris is an Equal Opportunity Employer committed to fostering a diverse, inclusive, fair, and equitable workplace. Furthermore, we believe in the importance of partnering with diverse suppliers and vendors that share these values. At Valeris, an employee is celebrated for his or her contributions and dedication to supporting the needs of our clients and their patients. We recognize the struggle for access, affordability, and adherence to therapy is real; our employees play a vital role in the successful completion of that journey. We approach our customers’ challenges with empathetic hearts, which organically fuels our internal culture of caring. Valeris’ leadership team works tirelessly to provide an environment that is free of discrimination and bias. We firmly believe collaboration among team members with varied pasts and perspectives generates more incisive and deeper insights that better serve our employees and our communities.