CompanySDI Presence LLC is a leading IT services firm that leverages its strong team presence to advance clients toward a secure digital enterprise. With a 30-year corporate resume, SDI delivers multi and hybrid cloud infrastructure managed services, consulting and advisory solutions, work and asset management solutions, and application modernization and managed services. SDI serves major airports, utilities, commercial real estate portfolios, and government agencies across the U.S. Visit us at www.sdipresence.com and connect with us on X and LINKEDIN.SummaryThe Desktop Engineer is responsible for installing, configuring, troubleshooting, and maintaining the Microsoft Windows desktop and notebook computers and peripherals. The Desktop Engineer will report to the Operations Manager and team lead and will work closely with other members of the technology department to support all end users.Responsibilities
Respond to new IT Support requests, prioritize, and document issues and resolutions
Respond to tickets and complete detailed responses in ticketing system
Respond to end user issues in a timely manner per SLA requirements
Perform Desktop/Hardware installs and moves
Hardware/Desktop Repairs, replacements, and basic software configuration such as OS installations and driver configurations
Support MS Office products and O365 applications, and other software applications
Support Internet Explorer, Edge, Chrome and Firefox
Installation and configuration of printers
Troubleshooting end-user problems with various desktop/laptop issues
Removing threats (virus, malware, etc.)
Tracking assets, and documenting software purchases
Basic network configurations in Windows (DHCP configuration versus static IP addresses)
Work with the IT Administrator in handling other miscellaneous IT projects
Requirements
5+ years of basic knowledge of desktop hardware, and the ability to install or replace hard drives, additional PCI cards, power supply units, RAM, and/or other peripherals
Knowledge of PC imaging and cloning technology (Windows Deployment Services, SCCM OSD, Macrium)
Familiar with BitLocker encryption
Solid understanding of how to install the Windows OS (10) and configure with necessary drivers
Familiar with Active Directory
Must be familiar with antivirus tools and have an understanding of how to use malware/spyware scanners and removal tools
Knowledge of Ethernet cables and how to terminate them, and install the corresponding data jacks (not a requirement as this can be taught, but it’s a plus if already known)
Basic knowledge of Microsoft Office Suites (e.g. manipulating spreadsheets, setting up Outlook calendar invitations, PowerPoint slideshows, etc.)
Must be able to work with other employees and end users to provide support in a timely, and friendly manner
Strong multitasking skills (e.g., starting a hard drive image, and while that runs installing driversfor a printer install or performing other documentation procedures)
The ability to work both autonomously and as a member of a team
A+ certification (nice to have)
College degree preferred
Driver’s license required
Access to a personal vehicle a plus to travel to satellite facilities
Ability to perform routine and emergency PC maintenance during non-business hours
Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Equal Opportunity Employer Statement SDI Presence is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. SDI Presence makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Staffing Firms SDI Presence does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between SDI Presence and the recruitment agency or party requesting payment of a fee.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Information Technology & Services
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