Triumph

Customer Support Agent

Triumph California, United States
Triumph

Customer Support Agent

Triumph California, United States
2 hours ago 49 applicants

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Triumph provided pay range

This range is provided by Triumph. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$21.00/hr - $21.00/hr
As a Customer Support Agent at Triumph, you'll be the front line for the hundreds of thousands of users on Rips, our collectibles trading card app, and Triumph Arcade, our real-money gaming platform. You'll own the user experience when something goes wrong, resolving issues quickly and turning frustrated moments into reasons people stick with us. This is a fully remote role.

What You'll Do

  • Respond to user inquiries across our support channels with speed, empathy, and accuracy.
  • Troubleshoot issues related to games, payments, and in-app features for Rips and Triumph Arcade.
  • Advocate for users internally by surfacing recurring problems so we can fix root causes.
  • Spot trends in user feedback and escalate them so we can stay ahead of issues as we grow.
  • Contribute ideas and improvements that help the support team scale for the future.

Qualifications

  • Digital experience on any platform. You're comfortable navigating apps, tools, and online systems and can learn new ones quickly.
  • Availability to work a full time 40-hour weekly schedule.
  • Strong written communication with empathy and attention to detail, maintaining accuracy and speed even in stressful situations.
  • Demonstrated ability to perform in a fast-paced environment, juggling multiple priorities without sacrificing quality.
  • Previous customer support experience is a plus.
  • Familiarity with the TCG and/or gaming world is a plus.
  • Your own computer and a reliable internet connection.

Why Triumph?

  • Work from anywhere. A fully remote role with a supportive online work environment and a team that has your back.
  • High growth. We promote from within. Our support leadership and managers come from internal employees who started right where you will.
  • High impact. The feedback you gather from users helps shape the product as we scale to hundreds of thousands of users.
  • Competitive pay. $21/hour to start.

  • Seniority level

    Entry level

  • Employment type

    Full-time

  • Job function

    Other

  • Industries

    Software Development

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