Customer Service Representative

Job Title: Customer Experience Coordinator

Location (city, state): Foothill Ranch, CA (Hybrid – 3 days onsite, 2 remote; must be open to full-time onsite if needed)

Compensation: $21–$23/hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Qualifications:

• Bachelor’s degree strongly preferred
• Recent or current experience in a customer-facing role required
• Proficiency with CRM systems, including data entry, tracking, and follow-up activities
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• Professional communication skills, both written and verbal
• Experience generating reports and maintaining accurate customer records
• Background in manufacturing or a related industry is a plus

Job Description:

Addison Group is hiring on behalf of our client for a Customer Experience Coordinator. This role is ideal for a detail-oriented professional who thrives in a fast-paced environment and enjoys supporting customers through efficient communication and problem-solving. The position requires balancing multiple tasks while ensuring a high level of service and accuracy.

Industry: Manufacturing / Operations Support

Work Schedule: Monday – Friday, 8:00 AM – 5:00 PM

About Our Client:

Our client is a rapidly growing organization with a strong global presence, recognized for delivering innovative solutions and maintaining a high standard of customer service. They offer a collaborative environment with opportunities to contribute to impactful projects and long-term growth.

Key Responsibilities:

• Manage incoming customer requests and ensure timely resolution
• Partner with internal departments to address inquiries and resolve issues efficiently
• Prepare and provide pricing estimates and quotes as needed
• Accurately document all customer interactions and updates within the CRM system
• Monitor and maintain customer records, ensuring data integrity
• Generate reports and track key customer metrics to support business operations

Perks:

• Hybrid work flexibility
• Opportunity to join a growing and innovative organization
• Collaborative team environment
• Exposure to cross-functional business operations

Additional Details:

• Start date: ASAP
• Interview process includes multiple virtual interviews with team leadership

Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.