Communications Account Manager

Job description: Account Manager, Communications

Delightful is a niche B2B marketing and communications agency, helping companies and their leaders build brand visibility, drive demand, and communicate with clarity. From thought leadership to standout marketing campaigns, Delightful helps top brands show up where it matters. We are a team of storytellers and strategists from every walk of life, bringing fresh perspectives and a slice of fun.

Our team is growing, and we’re looking for the ideal candidate to help lead strategic communications accounts, deepen client relationships, and be part of what we're building next.

The role

This is a client-facing account ownership role for a strategic communications leader who thrives in fast‑paced environments and is confident owning day‑to‑day client relationships. As an Account Manager, you’ll lead or support communications account teams to manage our best-in-class strategic communications and executive social media programs.

No day will be the same as you help drive the business forward with your organizational skills, creative flair, analytical curiosity, and burning desire to do your very best work. If you're energized by partnering with senior leaders, shaping their brand, and building communications programs that deliver on real business goals, this role is for you.

Here is what you’ll do

Account & client leadership

• Own day-to-day client relationships for assigned executive communications accounts as the primary point of contact
• Build and strengthen client partnerships through sound judgment, proactive communication, and clear recommendations
• Contribute to client business growth by identifying new and creative opportunities

Strategy and integrated thinking

• Shape integrated executive communications plans that connect tactical execution to client business objectives
• Anticipate client needs, surface gaps, and translate insights into clear recommendations that advance client priorities
• Conduct the research that informs planning: audience insights, competitive analysis, content audits, media and influencer mapping
• Track campaign performance, pull insights, and recommend next steps to meet client goals

Content creation

• Develop personalized leadership brand messaging and original content for executives: social copy, creative concepts, long-form articles, scripts, and talking points
• Partner with creative and content teams to bring campaigns to life through briefs, brainstorms, content reviews, and strategic alignment
• Stay fluent in social platforms, trends, and algorithm shifts, and apply that knowledge to sharpen content choices and platform strategy

Program and operational excellence

• Run programs end-to-end from kickoff to reporting: timelines, deliverables, cross-team coordination, budget tracking, and forward momentum
• Reinforce process, tools, and best practices to maintain consistent delivery quality across account teams

Collaboration and team leadership

• Delegate across contributors to support execution and team efficiency, and coach junior teammates on delivery quality, communication, and account practices
• Contribute to strong collaboration and inclusive team dynamics aligned with Delightful's principles and DEIA commitments

AI fluency and delivery

• Use AI tools and agents to strengthen efficiency and content development, applying judgment, context, and nuance to ensure client voice, brand, and strategic goals alignment
• Stay current on emerging AI practices and bring forward ways to apply them on accounts

What we’re looking for

• 5+ years of experience in executive communications, strategic communications, content marketing, PR, or integrated agency environments
• Demonstrated ability to own and grow client accounts with confidence and strategic judgment
• Strong strategic thinking skills with the ability to connect execution to business outcomes
• Proven experience building trust with and influencing senior stakeholders
• Excellent written and verbal communication skills
• Ability to manage multiple workstreams and priorities with clarity and composure
• AI fluency and comfort applying AI tools thoughtfully within communications workflows
• Agency experience strongly preferred

Remuneration and benefits

Salary and compensation range: $80,000 - $95,000 plus eligibility for a bonus

After successful completion of our 60-day probationary period all regular full-time employees are eligible for the following:

• 13 annual paid holidays, annual allocation of 4-weeks paid vacation & 52-hours of paid sick leave
• Medical, Dental, Vision, Life Insurance, AD&D, Employee Assistance Program (EAP)
• Up to 8 hours annually of paid time-off for volunteering
• An annual learning credit up to $500
• After 1-year of service employees are eligible for a company matched 401k retirement plan (up to 4% of earnings).

Who we are

Delightful is an award-winning integrated marketing, executive branding, and strategic communications agency, creating bold brands that put organizations and their executives in the spotlight.

People are at the heart of everything we do. We are a woman-led business with a team of storytellers from every walk of life. We’re not just “agency lifers.” We bring fresh perspectives from film, publishing, politics, media, finance, education, and more. Our diverse backgrounds are the secret sauce that makes our work for our clients so rich, engaging, and, most importantly, memorable.

Our range of integrated services sit at the intersection of strategy, influence, and execution and spans strategy, marketing, and executive communications. We tell the stories of executives, employees, and customers and amplify their voices to help achieve business goals with a specialty in bringing our ideas to life through Delightful’s Creative Studios.

Clients past and present include Microsoft, Gong, Intel, Meta, Dropbox, NVIDIA, Adobe, Accenture, Deloitte, Lululemon, and Edge AI Foundation. We’re a small, dynamic team that thrives on working in an inclusive and flexible environment.

www.thedelightfulagency.com