Collections Representative

Role: Collections Representative

Location: Berea, OH (Onsite)

Duration: 6 Month Contract to Hire

Shift: M-F 8 AM - 5 PM (1 Hour Lunch)

Pay Rate: $20/hr.

Interview Process: 1 and done onsite interview

Benefits: Medical, dental, vision, 401K

Role Overview:

We are seeking an experienced Collections Specialist to manage business‑to‑business (B2B) past‑due accounts and support our customers with billing and invoicing inquiries. This role also includes setting up new customer accounts, running credit checks, and maintaining accurate account records. The ideal candidate is detail‑oriented, professional, and comfortable communicating with customers to resolve outstanding balances while preserving strong business relationships.

Must Haves:

-3 years of experience in collections (B2B)

-Experience working directly with customers to manage inquiries, invoices, and bills

-Experience setting up customer accounts and maintaining accurate account records

-MS Excel - able to create spreadsheets, basic formulas, and manage data

-Great communication skills, written and verbal

-Ability to work in a fast-paced environment and remain calm

Pluses:

-Previous experience running credit checks

-3rd party supplier portals like Coupa, Ariba, etc.

D2D:

-Contact customers regarding past‑due invoices and work to resolve outstanding balances.

-Respond promptly and professionally to customer inquiries related to billing, payments, and invoicing.

-Set up new customer accounts, including gathering required documentation and running credit checks.

-Maintain and update customer account information in internal systems.

-Monitor aging reports and follow established collection procedures.

-Collaborate with internal departments (Sales, Accounting, Customer Service) to resolve discrepancies.

-Prepare and maintain accurate records of collection activities and customer communications.

-Escalate delinquent accounts as needed in accordance with company policy.