We are seeking a highly skilled Azure Cloud Support Engineer to provide application and infrastructure support in a cloud-based environment. The ideal candidate will have hands-on experience supporting application issues, managing Azure cloud infrastructure, working with AKS (Azure Kubernetes Service), and supporting CI/CD deployment pipelines. This role requires strong troubleshooting skills, the ability to work in production environments, and close collaboration with development, DevOps, and operations teams.
Key Responsibilities:
Provide Level 2 / Level 3 support for application-related issues, including incident investigation, root cause analysis, and resolution
Troubleshoot issues across IIS-hosted applications, Azure infrastructure, and AKS-based workloads
Monitor and support Azure cloud infrastructure, ensuring high availability and performance
Manage and troubleshoot AKS (Azure Kubernetes Service) clusters, deployments, and services
Support and maintain CI/CD pipelines for application deployment and releases
Investigate system logs, metrics, and alerts to proactively identify and resolve issues
Collaborate with development and DevOps teams to resolve production issues and improve system stability
Perform deployment support, rollback procedures, and hot-fix implementations as needed
Document incidents, resolutions, and standard operating procedures (SOPs)
Participate in on-call support and incident response rotations when required
Ensure compliance with security, governance, and operational best practices
Required Skills and Experience:
Strong hands-on experience with IIS-hosted applications
Solid experience with Microsoft Azure PaaS
Practical experience with AKS / Kubernetes in production environments
Strong background in DevOps and IT Administration practices, including CI/CD implementation.
Proficiency in Networking & Protocols, ensuring effective communication and system connectivity.
Solid understanding of Windows & Server Management, with experience managing enterprise-level environments.
Strong analytical skills, a problem-solving mindset, and solid communication abilities.
Nice to Have:
Familiarity with federal regulations or compliance frameworks (e.g., NIST, FedRAMP, FISMA)
Azure certifications (AZ-104, AZ-400, or similar)
“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, citizenship status, disability status, marital status, genetic information, protected veteran status, or any other characteristic protected by law."
Seniority level
Associate
Employment type
Contract
Job function
Engineering
Industries
IT Services and IT Consulting and Telecommunications
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