iStaff

Cloud Support Engineer

iStaff Duluth, GA

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This role is responsible for automating, organizing, monitoring, and maintaining data center operations across both on-premises and cloud environments. The ideal candidate brings a strong systems administration foundation and hands-on experience supporting AWS infrastructure, with the ability to operate effectively in an Agile environment.

What you’ll do:

  • Build, support, and optimize infrastructure in Amazon Web Services (AWS)
  • Monitor and manage LAN/WAN devices including switches, access points, and firewalls
  • Oversee data center operations supporting enterprise IT applications
  • Serve as a Tier 3 escalation point for the Service Desk to ensure timely resolution
  • Apply critical security patches and coordinate system updates
  • Manage Azure Active Directory and on-premises Active Directory, DNS, and DHCP
  • Recommend and implement infrastructure improvements for performance and uptime
  • Participate in an on-call rotation and provide after-hours support as needed

What you’ll need:

  • 5+ years of experience as a Firewall, Network, or Systems Administrator
  • 2+ years of AWS infrastructure deployment and support experience
  • Experience with Infrastructure as Code (CloudFormation, Terraform, or similar) preferred
  • Strong background in firewall management and network switch configuration
  • Experience with virtualization platforms, Active Directory, DNS, and DHCP
  • Strong analytical and problem-solving skills
  • Ability to communicate effectively with both technical and non-technical stakeholders
  • High attention to detail and strong organizational skills

  • Seniority level

    Associate
  • Employment type

    Full-time
  • Job function

    Information Technology
  • Industries

    Water, Waste, Steam, and Air Conditioning Services

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