Client Service Manager/ Account Manager

We are seeking a Client Service Manager to support agencies and brands in navigating today’s

fragmented media ecosystem. This role combines hands-on expertise with AI-driven transformation - through leadership workshops, practical training, custom builds, and ongoing innovation - to deliver outcome-focused media performance.\

Responsibilities

As a Client Service Manager, you will:

• Build and maintain strong client relationships by understanding goals and proactively
• addressing concerns.
• Identify growth opportunities within small to midsize accounts and drive measurable value.
• Review client reports and resolve issues collaboratively with internal teams.
• Manage multiple accounts efficiently, ensuring clear communication and timely deliverables.
• Collaborate with cross-functional teams (MPO, Growth, Planning) to ensure projects align
• with client expectations.
• Present campaign insights clearly, turning data into actionable recommendations.
• Stay up to date with key digital advertising platforms (DV360, Meta, Google Ads) and adopt
• new tools and technologies as needed.
• Anticipate and resolve campaign challenges, remaining flexible to client needs and market
• trends.

Your Profile

• We are looking for someone with:
• 3+ years of experience in Account Management or Client Service (agency experience is a
• strong plus).
• Hands-on experience with programmatic advertising and a solid understanding of digital
• media ecosystems.
• Strong proficiency in Google Suite (Gmail, Calendar, Drive, Docs, Sheets, Forms, Slides) and
• project management tools.
• A proactive, client-focused attitude with excellent organizational skills.
• Ability to handle a varied workload and occasional time pressure.
• Capability to work effectively both independently and within a team.

What We Offer

• Competitive salary.
• Fully remote work with flexible hours to suit your lifestyle.
• Unlimited PTO for vacation, sick days, personal time, or paid holidays.
• Growth-focused environment with access to learning resources and clear advancement
• pathways.
• Fun team events, including online cooking classes, yoga sessions, and more.
• A culture of trust—minimal bureaucracy, no micromanagement, focus on results over process.