Chief Revenue Officer

After several years of double-digit growth and successful international expansion, it’s time to ADVANCE our leadership in Go To Market! We are looking for a strong Chief Revenue Officer that can help continue our momentum through deep experience in revenue and strategy growth, team engagement and customer loyalty. Is that you? 

ADVANCE is one of ServiceNow’s most tenured partners, with pure organic growth around sound Advisory and Implementation services, in addition to innovative software solutions. We have enjoyed great growth through our 15 years in business and are thrilled to be writing our own next chapter of excitement in the very healthy ServiceNow ecosystem. We hunt for people that thrive on intense culture, are bias to action and really love to laugh. 

Job Description

Our customers aren’t the only ones transforming. So, too, are we within our own four walls.  Advance Solutions is in search of a Chief Revenue Officer (CRO) to oversee Global Sales and Sales Operations. Due to our strong, double-digit growth over the past several years, this is a new role with the intent to ensure we are best positioned against our forecasted growth and opportunity. This role will oversee Sales Executives and Pre-Sales Consultants in The Americas, APAC, UK&I and The Middle East, but also author the next chapter of our organization as it relates to sales methodology operations, team development and customer retainment.

Responsibilities

• Define an overall business model that drives a strong revenue strategy and growth trajectory.
• Establish and maintain executive relationships within ServiceNow and throughout the ServiceNow ecosystem.
• Full accountability for global bookings and revenue targets, including the fiscal health of all deals (scope, margin, etc.
• Align sales, pre-sales, marketing and delivery to create strong customer satisfaction and business continuity.
• Define clear roles and alignment between sales and pre-sales for discovery, solutioning, and deal progression.
• Develop and grow a team of Go To Market professionals with consistent performance of pipeline development, maturity and close rate.
• Actively participate as a member of Advance Solutions Leadership in overall company strategy, investment and operations.
• Intimately leverage sales tools to drive a transparent, accurate and maturing global pipeline
• Incorporate AI and other automation enablers to manage key metrics: pipeline conversion, opportunity duration/velocity, annual recurring revenue, bookings per account executive, etc.
• Align closely with Global Delivery Leadership to establish aggressive customer retainment, satisfaction and upsell objectives.
• Evaluate overall market penetration to prioritize investment and target market potential
• Lead cross-functional initiatives with Marketing, Customer Success, Product, and Legal to streamline sales processes.
• Foster a culture of continuous learning and improvement.
• Together with Sales Operations

- Drive strong governance on invoicing, collections, and cash flow realization

- Ensure timely follow-up and closure of overdue receivables in alignment with Finance

- Establish escalation mechanisms for aging invoices and payment delays

- Lead the management of a comprehensive sales enablement program including training, sales

toolkits, onboarding materials, and GTM strategies.

Success Metrics

• Quarter over quarter pipeline growth and management
• Reduction in sales cycle duration
• Increase in average deal size and win rates
• Growth in partner-sourced revenue
• Measurable improvement in pre-sales effectiveness and customer confidence
• Increased customer retention and expansion revenue

Requirements

• Bachelor's degree in Business Administration, Marketing, or related field; an MBA is preferred.
• Experience managing ServiceNow Sales Organizations (preferred)
• A minimum of 5 years of experience in a sales leadership and a successful track record in scaling revenue in SaaS environments
• Demonstrated ability to work cross-functionally and bring order to complex situations.
• Solid leadership and communication skills.
• Strong analytical skills in financial modeling, CRM management and strategic planning with a track record of data-driven decision-making.
• Experience in building and leading teams.
• Background in SaaS sales with a deep understanding of the sales cycle and customer journey.

Why you should join our team!

ASC provides competitive compensation, generous benefits, and a professional atmosphere. ASC has a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers.