Call Center Representative

Position: Call Center Representative I

Pay Rate: $20/hour

Location: Fully Remote

Openings: 1

Shift: Monday- Friday- 8am CST- 7pm CST (shift varies).

Start Date: April 3

Top Skills & Experience

Core Must‑Haves:

• 1–2+ years of customer service experience (call center, retail, hospitality, or similar)
• Proven self‑starter with a go‑getter mentality; eager to learn and grow
• Strong verbal communication — friendly, patient, and empathetic over the phone
• Comfortable working in a fast-paced, high-volume environment
• Quick learner; able to navigate multiple systems and new tools
• Reliable, punctual, and consistent with attendance

Nice to Have:

• Prior banking or financial services experience (not required)
• Exposure to call center environments

Day-to-Day Responsibilities

• Serve as the first point of contact for inbound client inquiries within CIBC’s Personal & Digital Banking group
• Assist customers with questions around accounts, card products, online banking, transactions, and basic troubleshooting
• Identify client needs, provide accurate information, and offer guidance on available products and services
• Leverage multiple systems and screens to locate information and resolve issues efficiently
• Support customers as they navigate digital banking tools and online features
• Escalate more complex issues to the appropriate banking teams when needed
• Maintain professionalism, accuracy, and a customer‑centric approach on every call

How They’ll Succeed

• Customer Focus: Listen actively, show empathy, and ensure every client feels supported and understood
• Adaptability: Jump into new systems, processes, and product knowledge with enthusiasm
• Ownership: Take initiative to understand client needs and see issues through to resolution
• Efficiency: Stay organized and handle multiple tasks while maintaining accuracy
• Growth Mindset: Bring energy, curiosity, and excitement to build a career in financial services