About the Company: Digital Harbor is a leading innovator of Composite Risk & Compliance solutions over the last decade. Proven in some of the largest US Financial Institutions, Government Intelligence Agencies, and Health Care organizations, Digital Harbor’s award-winning Platform delivers Real-time Analytics, Case management and Dynamic dashboard technologies for Proactive Risk Management. Digital Harbor is currently working on our next-generation software to be released through Social Enterprise Technology (SET).
About the Role: We are looking for personable, professional, and responsible customer service representatives who are ready to assist customers to identify and resolve their issues over the phone.
WEST COAST applicants preferred.
Responsibilities:
Take large amounts of incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid, and complete information by using the right methods/tools
Meet personal/customer service team targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines, and policies
Go the extra mile to assist customers
Qualifications:
High school diploma
Required Skills:
Proven customer support experience or other exceptional customer service demonstrated
Ability to learn quickly and grasp large amounts of information
Excellent verbal and written communication
Coexist well with others and be a team player
Customer focused and ability to work with different personalities
Ability to multi-task, prioritize, and manage time effectively
Track record of achieving goals and quota
Strong phone handling skills and active listening
Familiarity with CRM systems and practices
Punctual and dependable to be on time and complete your tasks
Presentation skills
Preferred Skills:
None specified
Equal Opportunity Statement: Digital Harbor is committed to diversity and inclusivity.
Seniority level
Entry level
Employment type
Full-time
Job function
Customer Service and Information Technology
Industries
Software Development
Referrals increase your chances of interviewing at DIGITAL HARBOR, Inc. by 2x