Application Engineer

Job Description

Job Title: Application Operations & Monitoring Engineer

Overview

We are seeking a highly motivated Onbase Application Operations & Monitoring Engineer to support

enterprise applications, file management processes, and project-driven initiatives.

This role is responsible for ensuring application stability, proactive monitoring, and operational efficiency

across production environments using modern observability tools such as Dynatrace.

Key Responsibilities

Provide day-to-day operational support for business-critical applications in a production environment

Manage and support file transfer and file management workflows (ingestion, processing, delivery, and error handling)

Monitor application health using Dynatrace and enterprise monitoring tools, ensuring proactive identification and resolution of issues

Perform incident troubleshooting, root cause analysis (RCA), and problem management to prevent recurrence

Support and execute project-based initiatives, including system upgrades, migrations, and platform enhancements

Collaborate with cross-functional teams (Infrastructure, Network, Development, and Vendor teams) to resolve complex issues

Develop and maintain standard operating procedures (SOPs) and operational documentation

Ensure adherence to security, compliance, and change management processes

Participate in on-call rotation and support high-priority production incidents as needed

Required Qualifications

3–7+ years of experience in Application Support / Application Operations (AppOps)

Hands-on Experience With Application Monitoring Tools (Dynatrace Preferred)

Strong understanding of file transfer mechanisms (FTP/SFTP, batch processing, file lifecycle management)

Experience supporting applications hosted on Windows Server environments

Knowledge of SQL Server or relational databases (basic querying, troubleshooting connectivity)

Experience working in project-driven environments (upgrades, migrations, implementations)

Strong troubleshooting and analytical skills with the ability to work under pressure

Preferred Qualifications

Experience with enterprise platforms (IIS, middleware, or vendor applications)

Exposure to automation/scripting (PowerShell)

Experience with load balancers, web services, or API monitoring

Knowledge of log analysis and performance tuning

Key Skills

Bachelor's degree in Computer Science, Information Technology, or related field (preferred).

Application Monitoring & Observability (Dynatrace)

Production Support & Incident Management

File Management / File Transfer Processing

Certificates

Project Execution & Coordination

Cross-team Collaboration

Why Join

Opportunity to work in a high-impact production environment supporting critical business systems

Exposure to modern monitoring and observability platforms

Involvement in enterprise-scale projects and system transformations

Qualifications

Graduate

Range Of Year Experience-Min Year

8

Range Of Year Experience-Max Year

10