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Boston, Massachusetts, United States
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http://www.indico.io
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Articles by Tom
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When Claims Operations Become a Liability: Lessons from the Peerless v. Rooney Ruling
When Claims Operations Become a Liability: Lessons from the Peerless v. Rooney Ruling
A recent Massachusetts Superior Court decision Peerless Insurance Company et al. v.
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Money’s in the bank, so what's next?Jan 25, 2018
Money’s in the bank, so what's next?
This past week we announced a new seed financing round of $4 Million, led by Osage Venture Partners out of…
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I wrote this post about click-bait content networks-you won’t believe what happens next!Nov 4, 2016
I wrote this post about click-bait content networks-you won’t believe what happens next!
Well, hopefully my title got you to click to this post, because what usually happens next is your browser is absolutely…
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Tackling Product Management at CxenseSep 9, 2016
Tackling Product Management at Cxense
The art of product management: creating a vision for the customer Anyone who has ever held a product management role…
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Activity
3K followers
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Tom Wilde shared thisFor Underwriting leaders, a successful "happy path" is expected. The real risk is the failure path. At Indico, we believe the key isn't how a system handles success—it's how it empowers your team to solve the failures.Trust is Built in the Exceptions, Not the Successes - AudioTrust is Built in the Exceptions, Not the Successes - Audio
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Tom Wilde shared thisUnderwriters are drowning in data but starving for answers. The reality? They don't need another search engine; they need a Decision Engine. Discover how Indico turns raw document intake into actionable answers.Capital "A" automation vs. Small "a" automation: Getting AI Expectations Right - AudioCapital "A" automation vs. Small "a" automation: Getting AI Expectations Right - Audio
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Tom Wilde shared thisAutomation is not about replacing people, it is about letting them do what they are actually good at.Modernizing Insurance Through Better Workflows - AudioModernizing Insurance Through Better Workflows - Audio
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Tom Wilde shared thisSelling into the enterprise is not about the demo, and this explains what actually matters.Selling Is Project Management in the Enterprise - AudioSelling Is Project Management in the Enterprise - Audio
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Tom Wilde shared thisThe goal of AI shouldn't be to replace the person; it should be to give them a bionic arm. See how we’re helping insurance professionals take decades of experience and apply it faster, more accurately, and at a massive scale.The Bionic Underwriter: Amplifying Expertise with AI - AudioThe Bionic Underwriter: Amplifying Expertise with AI - Audio
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Tom Wilde shared thisChasing 100% automation is an understandable goal, but it’s the wrong framing for the enterprise. The real win? Amplifying the skill of your current team. When you pivot from "replacement" to "amplification," the value capture becomes much clearer.Scaling Human Intelligence with the "Bionic Arm" MetaphorScaling Human Intelligence with the "Bionic Arm" Metaphor
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Tom Wilde shared thisAI is often judged as perfect or useless, and this mindset breaks adoption, here is why.
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Tom Wilde shared thisSafety and security don't come from the LLM itself; they come from careful design of the human in the loop experience. Discover why the application layer is the only way to make generative AI truly enterprise-grade.
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Tom Wilde reposted thisTom Wilde reposted thisIn this 𝘐𝘯𝘴𝘶𝘳𝘢𝘯𝘤𝘦 𝘞𝘰𝘳𝘬 𝘪𝘯 𝘔𝘰𝘵𝘪𝘰𝘯 𝘷𝘪𝘥𝘦𝘰, we show how Indico brings live location intelligence directly into underwriting workflows with our Maps Enrichment Agent. Instead of toggling between tools to research addresses, underwriters can access geocoded insights directly inside the submission. With a right-click on any extracted address, Indico opens a live map view with satellite and street imagery. Underwriters can quickly evaluate the insured location, surrounding structures, nearby infrastructure, and other contextual details without leaving the platform. What that means operationally: ✅ Instant location visibility so underwriters can visually assess insured premises directly within the submission ✅ Less manual research since satellite, street view, and surrounding context are available in one click ✅ Better risk validation by confirming property details, nearby infrastructure, and fleet garage locations 𝐁𝐲 𝐞𝐦𝐛𝐞𝐝𝐝𝐢𝐧𝐠 𝐫𝐞𝐚𝐥-𝐰𝐨𝐫𝐥𝐝 𝐥𝐨𝐜𝐚𝐭𝐢𝐨𝐧 𝐜𝐨𝐧𝐭𝐞𝐱𝐭 𝐝𝐢𝐫𝐞𝐜𝐭𝐥𝐲 𝐢𝐧𝐭𝐨 𝐢𝐧𝐭𝐚𝐤𝐞 𝐰𝐨𝐫𝐤𝐟𝐥𝐨𝐰𝐬, 𝐈𝐧𝐝𝐢𝐜𝐨 𝐤𝐞𝐞𝐩𝐬 𝐮𝐧𝐝𝐞𝐫𝐰𝐫𝐢𝐭𝐢𝐧𝐠 𝐰𝐨𝐫𝐤 𝐢𝐧 𝐦𝐨𝐭𝐢𝐨𝐧 𝐚𝐧𝐝 𝐡𝐞𝐥𝐩𝐬 𝐭𝐞𝐚𝐦𝐬 𝐦𝐨𝐯𝐞 𝐟𝐫𝐨𝐦 𝐬𝐮𝐛𝐦𝐢𝐬𝐬𝐢𝐨𝐧 𝐭𝐨 𝐝𝐞𝐜𝐢𝐬𝐢𝐨𝐧 𝐟𝐚𝐬𝐭𝐞𝐫.
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Tom Wilde liked this🤷🏻♂️🤔⏰📆Tom Wilde liked thisSomething big is coming to CareConnect. 🔑 Mark your calendar: 04.13.26 #careconnect #homecare #homehealthcare #comingsoon
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Tom Wilde liked thisTom Wilde liked thisCommercial insurance is at an inflection point. Carriers that rethink risk using data, technology, and new operating models will outperform. Cedric Williams and I recently explored insights shaping the future of the industry. Link to full report is in the comments.
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Tom Wilde liked thisTom Wilde liked thisA year ago this week the journey took a turn… even on such a straight line canal in Amsterdam! Raymond Gerber and I had a shared desire - to see the Journey Management market mature to be a more significant business discipline. We’d both spent much of our careers leading the technology charge - at Thunderhead/Qualtrics and Kitewheel/CSG. But the industry remained fragmented, with low awareness of the game-changing revenue and profit gains possible from a journey approach. So we had a crazy idea… let’s ask all the Journey Tech CEOs to meet for two days in Amsterdam to see what could be done. With enthusiastic support from Joana de Quintanilha at Forrester (who had helped first define the space over 10 years prior) and to our delight we got a big “YES” from Jochem van der Veer, Trent Rossini, Bob Hale, Ania Rodriguez, Dan Hartman, Eytan Hattem, CCXP and Volkan Dogan. Two days locked in a conference room, allowed out only for meals, and we'd kicked off what has become the Institute for Journey Management. It has been exciting to see recognition growing for Journey Management in the year since that first meeting. - We were joined by three more CEO founders, Vivek Bhaskaran, Johannes Dancker and Michael Hinshaw - Forrester launched their first Wave for Journey Management Platforms - Web searches for “Journey Management” have jumped almost 10x - Gartner has recognized the maturing of the space by launching their first Magic Quadrant for Journey Analytics and Orchestration - The Institute has published hundreds of articles, practitioner guides, case studies and standard definitions, and we’ve grown to over 1000 followers/members across our platform and LinkedIn. Please follow us and join our not-for-profit industry association. Network with your peers about how Journey Management can supercharge growth in your business.
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Tom Wilde liked thisTom Wilde liked thisBREAKING: Lloyd's Syndicate 01042026 Announces First Fully Autonomous AI Underwriter LONDON - In a milestone for the specialty market, Syndicate 01042026 has officially authorised its first non-human Underwriter. Early reports from the floor indicate that the AI’s resemblance to its human counterparts is "uncanny." According to a syndicate spokesperson, the model has already integrated seamlessly into the London market ecosystem. However, brokers hoping for a morning quote will have to wait; the AI Underwriter is currently at the Lamb & Flag attending an unscheduled ‘liquidity event.’ The Syndicate confirmed the AI will be unavailable for technical queries or lead terms until the US markets open. "It has captured the core nuances of the profession," said one broker. "It refused my slip, complained about the capital stack, and then headed to the pub. You’d barely know it’s made of silicon." #LloydsOfLondon #InsurTech #AIUnderwriting Eudaimon Consulting #SpecialtyInsurance #AprilFools
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Tom Wilde liked thisTom Wilde liked thisWe doubled our SC to AE ratio. We used to run at 4:1. Today we’re at 2:1. Our win rate followed. One of the biggest changes we made last year was shifting our Account Executive (AE) to Solution Consultant (SC) ratio. It changed the company. In most SaaS companies, SCs sit in the shadows. They are the most technical people in GTM. And they also know how to sell. They run the demo, shape the narrative, and handle the hardest questions. The uncomfortable truth: They are often the only people in the company who truly understand both the value of the product and how it actually works. And still, they rarely get the credit. When I took over the sales team, our SCs were burned out. Back to back calls. No breathing room. Low morale. Feeling underappreciated. It didn’t make sense. So we changed the system. We hired more SCs. We rebalanced the ratio. We treated our SC team as a core revenue driver, not a support function. We made sure they got recognition, not just workload. The biggest impact? Win rate. Demo to close conversion went up. Sales cycles got shorter. And the cherry on top: SC employee satisfaction flipped from one of the lowest to one of the highest in the company. Deals are not won by AEs alone. And not by SCs alone. You win together, or you lose together. It’s a tag team. Most companies underinvest in solution consultants. AEs create the opportunity. SCs create the certainty. You only win when both show up strong as one team.
Experience & Education
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Indico Data
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Volunteer Experience
Patents
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Visual Similarity for Video Content
Issued US 9,489,577
See patentMethods and apparatus, including computer program products, for visual similarity. A method includes receiving a stream of video content, generating interpretations of the received video content using speech/natural language processing (NLP), associating the interpretations of the received video content with images extracted from video content based on timeline, and using the interpretations to obtain interpretations of other images or other video content.
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Smart Browser Panes
Issued US 7,664,770
An article of manufacture and method includes displaying content associated with a universal resource locator (URL) on a graphical user interface (GUI), receiving a first search parameter for a first search engine, displaying a first search result in a first pane of the GUI, the first search result associated with a first search parameter, determining a second search parameter associated with a URL from the first search parameter for a second search engine, displaying a second search result in…
An article of manufacture and method includes displaying content associated with a universal resource locator (URL) on a graphical user interface (GUI), receiving a first search parameter for a first search engine, displaying a first search result in a first pane of the GUI, the first search result associated with a first search parameter, determining a second search parameter associated with a URL from the first search parameter for a second search engine, displaying a second search result in a second pane of the GUI, the second search result associated with a second search parameter.
Other inventorsSee patent
Honors & Awards
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Comparably Best CEO for Diversity 2022
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New England Entrepreneur of the Year Finalist
E&Y Entrepreneur of the Year
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Comparably A+ CEO Rating
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🚨NEW EPISODE: Recorded live at FUTURE TITANS 2026 - Jeff Perry of Carta sat down with the iconic Seth Levine, co-founder of Foundry. Seth has been in venture for 25 years, built Foundry from scratch as an emerging manager himself, and has backed about 50 emerging manager funds through his fund of funds. He has genuinely seen every side of this table. They went deep on building Foundry, why VCs are in the influence business, not the decision business, and why the concentration problem in venture is not only bad for LPs, but also for the innovation ecosystem overall. And why Seth's new book, Capital Evolution, is so important for the future of America. 🎧 Links to listen... Apple: https://lnkd.in/ehQUQ2EM Spotify: https://lnkd.in/eU4FExpg
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Neal Ghosh
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Trying something new this week - a studio industry roundup with my take on what matters. The studio model is no longer an experiment being run in a handful of places. It is infrastructure being built across geographies, sectors, and institutional types. 5️⃣ stories from the past seven days: 1️⃣ OSS Ventures hit a EUR 40M first close on a EUR 75M follow-on fund -- capital raised specifically to back the 30 companies their studio created since 2019. The "build then fund" lifecycle is maturing. B'More Venture Studio with a similar thesis: studio operations first, then dedicated capital to scale what's working. 2️⃣ Delta40 raised $20M from 54 investors across 13 countries to launch Africa's first integrated venture studio and fund. The LP base is almost entirely DFIs and foundations. Impact capital is discovering the studio model as a deployment vehicle, something I seeing across geographies (conversations with Michael Bob Starr and Damias McDonald this week alone) 3️⃣ Start Holdings launched Start.vc out of NYC and Barcelona after a $200M EV infrastructure exit. Another operator-turned-studio-founder. This is the pattern we see quite often in our work at 9point8 -- experienced operators like Jason Goldsmith who've built and exited deciding the studio model is how they want to build next. 4️⃣ UBC HATCH admitted 10 new deep-tech spinouts for Winter 2026 -- mostly climate tech. University venture builders are quietly becoming one of the fastest-growing segments. Follow Evan Allen and Jaimie Testai to keep track of its rapid evolution. 5️⃣ The INVEST Act is advancing through the Senate. If passed, it expands qualifying VC fund size from $10M to $50M and loosens general solicitation rules for accelerator and university events. For studio-funds -- and for folks in the The Venture Studio Forum community tracking policy -- this could be the most significant capital formation legislation since the JOBS Act. If this roundup format is useful, I'll keep it going. What other noteworthy news hit your desk this week, and what stood out to you?
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Jeremiah Owyang
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Kal Amin
7K followers
I’m thrilled to officially announce our $3M seed investment in Propel People, a company we built inside the 1848 Ventures studio to tackle one of the biggest challenges facing the #construction industry today: the skilled #labor shortage. For small and medium-sized contractors, hiring isn't just a challenge. It's the number one threat to their growth, profitability, and safety. With 94% of contractors struggling to find qualified workers, it’s clear that traditional hiring methods aren't built for the trades. That’s why we built Propel People. It’s a mobile-first, AI-powered hiring platform designed for how construction actually works: in the field. By leveraging smart candidate ranking, instant #SMS-based screening, and a fully #bilingual interface, Propel helps contractors build great crews faster and more efficiently. I’m also thrilled to formally announce that industry veteran Dexter Bachelder is at the helm as CEO. Having worked with Dexter and the team over the last few months, we've already seen the impact of his leadership. His 25 years of experience scaling construction tech companies will be instrumental as Propel People enters this initial stage of growth. This investment reinforces our core thesis at 1848 Ventures: building AI-native companies that solve fundamental pain points for the #SMBs that form the backbone of our economy. A huge congratulations to Dexter and the entire Propel People team on this milestone. We are incredibly proud to partner with you to support the people who build our world. Read the full announcement below. #constructiontech #venturecapital #seedfunding #ai #skilledtrades #smb
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Jake Saper
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A few weeks back, I watched Maggie Hott, GTM leader at OpenAI, confidently navigate her first board meeting at Unify. Having worked with her through Emergence Capital's Operator in Residence (OIR) program, seeing her immediately contribute valuable insights made me think about how most board members receive virtually no training for this critical role. At Emergence, we've built our firm around developing board excellence. We grow all our partners from within and have established a culture of mentorship focused on board service. Junior investors aren't thrown into the deep end—we pair them with senior GPs to observe effective board dynamics firsthand. My initial experience was at DroneDeploy alongside my partner Kevin Spain, where I got great mentorship before taking on independent board responsibilities. We extend this methodology to our OIR program, where operators learn how to be effective board members. Based on my experience mentoring directors, here are the fundamental principles I share with first-timers for how board members can best support founders: 1. Reframe the purpose: Problem-solving, not reporting If your board meeting is primarily reporting, you're wasting your management team's time. Information sharing should happen asynchronously, with board members engaging with materials before the meeting. This enables the live session to leverage collective intelligence on critical challenges. This rarely happens because many directors overextend themselves across too many boards—another reason we maintain a disciplined investment pace. 2. Master the Socratic approach The most valuable contribution often comes through thoughtful questions rather than declarative statements. Your objective is to enhance the decision-making capability of management. I enter each meeting with 1-3 specific areas where I know I can add value, focusing questions on these topics. 3. Follow-through separates professionals from amateurs Diligently document your commitments, establish clear action items, and execute them. It's crazy how just doing this proactively makes a board member stand out. 4. Understand your unique contribution to the board ecosystem A high-functioning board resembles a great basketball team—you need complementary skills, not redundant ones. In every meeting, I stay conscious of my distinct value relative to others in the room, whether that's SaaS expertise, AI knowledge, or a particular relationship dynamic with the CEO. I calibrate my role based on needs—sometimes assertively addressing areas where others have less experience, other times asking probing questions where fellow members have deeper expertise. -- To my knowledge, Emergence is the only VC firm with a formalized program dedicated to board excellence. It's an investment that yields returns where they matter most—in bending the odds of success for our founders. Founders, I'm curious: What board member behaviors have you found most valuable?
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Judah Phillips
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Ryan Durkin
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Leaders from the Massachusetts AI Coalition are working with their teams to drive impact across the Commonwealth. Here's a quick update for those interested in following along. - Beacon Taskforce: A Founder Starter Pack is being assembled from the feedback of 30+ founders. Consistent themes are present (fast/flexible capital, free work space, GPU credits, connections to founders/operators), making consistent solutions testable. Excited for the first Founder Starter Pack to go live in early H1. - Tavern Taskforce: Tomorrow's event is ON. Excited for Luke Winston-Almanzar, Co-Founder & CEO of Reservoir, Ryan Jacobs, Co-Founder & CEO of Agency Robotics, and Shilpi Gupta, Founder & CEO of her company will be speaking on the "Industrial AI Builders Panel." - Banners Taskforce: Heads down. Cranking away. Working on a launch of our first big initiative on April 1st. Remember folks: The weather in New England is a feature, not a bug. 😉
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JT Benton
9point8 Collective • 8K followers
"So what exactly is a venture studio?" I'm not sure how many times I've had this conversation over the last few years. At least a few times / week. For aspiring venture builder - especially those in institutional settings, 'getting' the model - and understanding how it differs from others - is critical. So, we're starting at the beginning. On March 19, I'm sitting down with Matthew Burris for the first session of the The Venture Studio Forum's University Track Speaker Series. Matt is widely credited for helping to define the venture studio asset class - he co-authored the Venture Studio Index and built the Three-Role Framework that the industry uses to classify studios. He's spent more time researching what makes a studio a studio than anyone I know. If you're at a university, research institution, or economic development org trying to figure out whether a venture studio makes sense for you, this is where to start. Note, this event kicks off a five part-series we're running through the VSF, all focused on helping institutions understand and evaluate the model. Here's the full program: Mar 19: What Is a Venture Studio? Apr 16: University Studio Examples May 21: Funding Mechanisms Jun 18: Finding & Working with Studios Jul 16: Sourcing & Evaluating Founder Talent Registration link in the comments!
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Taylor Black
Microsoft • 8K followers
🚀 Small Teams, Big Exits: The latest data from CB Insights shows that in Q1 2025, tech companies acquired for $100M+ had a median headcount of just 100 employees. This underscores a shift toward leaner operations and capital efficiency in the tech industry. Notably, the valuation per employee in these deals has been rising, reflecting the high value placed on compact, innovative teams. This trend challenges the traditional notion that bigger teams equate to higher valuations. https://lnkd.in/g7zf-fir How do you see this influencing startup strategies and investor priorities in the coming years? #TechMergers #LeanStartups #Innovation
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Kit Yu
33K followers
Claude Cowork is scaling rapidly as the first credible example of bringing agentic workflows to knowledge workers. For example, Mr. Weinberg (from our digital agency client expert call) believes that Claude Cowork has bridged a critical gap between developer-focused agentic tools and chatbots that most knowledge workers use. Software engineers have already seen material productivity gains through terminal-based agentic loops for over a year while knowledge workers' daily interactions with agents have mostly revolved around chat-bot like interfaces. Cowork extends this capability to non-technical knowledge workers through an application interface that integrates with Excel and standard business tools. Cowork use cases include: bookkeepers classifying credit card transactions, HR teams assembling tax reports and tracking PTOs, and the CFO accelerating project-specific DCF analysis. Marketing use cases appear to be the most prominent at digital agency clients; for example, clients are integrating with Klaviyo and automating whole reporting pipelines.
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Noel Moldvai
Augment • 8K followers
Thanks Ryan Lawler for covering our raise. “Investors are clamoring for new ways to acquire pre-IPO shares as high-growth startups stay private longer… Augment focuses on high-demand, late-stage names like OpenAI, SpaceX, xAI, Databricks and Canva, but has roughly 300 private companies on its platform… ‘You can go from seeing an offering to owning the shares in five minutes,’ Moldvai says.” Read the full Axios article here: https://lnkd.in/gn-K8-h7
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Joanne Chen
Foundation Capital • 20K followers
To make enterprise agents work reliably, what do you need? semantic contracts, explicit rules? Both, but it’s only half the picture. The other half is the layer that runs enterprises but rarely shows up cleanly or coherently in systems of record: decision traces. These are the exceptions, overrides, precedents, and cross-system context that live in Slack threads, deal-desk conversations, escalation calls, and, most often, in people’s heads. You can’t reliably reconstruct them from your CRM or ERP. Rules tell an agent what should happen in general (“use official ARR for reporting”), but they fall apart on edge cases (“a VP approves a discount on a Zoom call”) where the action is logged but the reasoning is lost. When that happens, agents don’t know what they’re allowed to do next, or why. Systems-of-agents startups have a structural advantage because, when they sit in the execution path, they can see what inputs were gathered, what policy was evaluated, what exception route was invoked, who approved, and what state was written. If you persist and link those traces, you get what my partners Jaya and Ashu call a “context graph”: a living, queryable record of decision traces that links decision events to the why behind them. Our bet is that context graphs will power a new generation of startups and become the core asset behind the next trillion-dollar platforms, especially in workflows where “the AI decided” is not an acceptable answer.
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Vito Palermo
Seismora • 925 followers
A venture capitalist recently asked a simple, provocative question: “What problem are you dying to solve?” The question prompted me to reflect. It pushed me past systems and architectures and into the heart of the matter. One realization stood out. The internet was designed for file sharing, and streaming was added later. It moves bits quickly and cheaply, better than any system in history, but it has never understood who it is serving or why. As the world shifts toward human-to-agent and agent-to-agent interactions, that missing intelligence at the network layer is becoming the fundamental limitation. At the same time, compute has evolved faster than the network. Intelligence now runs across cloud, edge, device, metro, and core, wherever latency and cost allow. And yet the network underneath has no way to interpret this new reality. It can move intelligence, but it cannot understand identity, context, or intent. So what problem am I dying to solve? A world where intelligent systems understand us, act on our behalf, move freely wherever they are needed, and safeguard digital identity, improving life at home, at play, and at work. Consider a simple example from the near future. Your AI agent coordinates with your doctor’s AI to analyze imaging results. Some of the computation needs to happen at the edge for privacy, some in the cloud for processing power, and the results must return in real time. But the network only sees anonymous packet flows between random endpoints. It cannot verify these are trusted agents acting with your authority, cannot route based on the meaning of the interaction, and has no concept that one path preserves privacy while another exposes it. If this resonates, I'd appreciate hearing your thoughts.
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