The beverage-alcohol companies get it - why do so many food and beverage companies fail to get it?
The strategic role of Foodservice.
I admit it - I had spent the first 8 years of my CPG career on the retail side at P&G (Mr. Clean, Tide), Sandoz (Neo Citran) and Kraft Foods (Maxwell House), before I was promoted to Category Business Director - Coffee and Beverages, on the Foodservice side at Kraft.
I knew, well, nothing about it - Foodservice and Retail rarely, and I mean rarely, spoke. In Retail, we saw ourselves as not only the driver of the bus, but the owner - if Foodservice was allowed on, it would be at the very back.
But once I got over, I saw the potential - I mean, it just made so much logical and strategic sense.
In a quest to envelop your consumer with your brand, to not leverage the away-from-home eating and drinking occasion was just plain stupid.
It helped that the person who promoted me, had been my VP on the retail coffee side and had moved over to be the VP of Kraft Foodservice - he certainly got it - he was very supportive.
In fact, at one point, we discussed the potential to redefine the role of Kraft Foodservice to be a breakeven financial business that provided significant branding added value to our retail business - it never went that route, but it did make a lot of sense.
Historically, Kraft Foodservice has existed more to be a fixed overhead-coverage business - selling product, not brands, to improve the operational efficiency of our plants.
But we started to reach out to Retail to say "why spend all your consumer-messaging money on traditional advertising and promotion, when you can give some to Foodservice and we can place a branded offering in front of your consumer, when they are eating out".
Before this, there had been a few branded executions - Philadelphia Cream Cheese helped launch the Tim Horton's bagel program (they dropped Philly once the bagel business was up and running - that is Timmy's)...
The coffee business was first to buy in - they funded Nabob branded cafes inside Sears department stores and Maxwell House branded coffee at Burger King. Then, the retail beverage business helped fund the launch of Kool-Aid into away from home. Bull's-Eye BBQ sauce funded a special burger promo at Burger King. All of these were promotions that Foodservice could never have afforded on its own - the margins were just too tight.
At Bacardi, like all bev-alc companies, on-premise is a focus channel - it delivers sales revenue and, done well, your brands in front of consumers - the biggest challenge on spirits was to get the "call" - not rum and coke, but "Bacardi and Coke". Same with a "Grey Goose Martini", or "Bombay and Tonic"...in fact, in 2012, we revised our entire company value proposition in Canada to win in on-premise among the premium independent channel, as the vehicle to drive meaningful consumer connections with our brands.
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