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Scott McNulty reposted thisScott McNulty reposted this𝐂𝐚𝐥𝐥𝐢𝐧𝐠 𝐚𝐥𝐥 𝐝𝐢𝐠𝐢𝐭𝐚𝐥, 𝐦𝐚𝐫𝐤𝐞𝐭𝐢𝐧𝐠 & 𝐒𝐄𝐎 𝐩𝐫𝐨𝐬! Our team at Rio SEO is at it again – and they’re bringing fresh benchmark data from hundreds of thousands of Google Business Profiles across seven industries - and translating it into strategies you can actually use: 🎙️2026 𝐋𝐨𝐜𝐚𝐥 𝐒𝐞𝐚𝐫𝐜𝐡 𝐁𝐞𝐧𝐜𝐡𝐦𝐚𝐫𝐤𝐬: 𝐖𝐡𝐚𝐭 𝐍𝐞𝐰 𝐌𝐮𝐥𝐭𝐢‑𝐈𝐧𝐝𝐮𝐬𝐭𝐫𝐲 𝐃𝐚𝐭𝐚 𝐑𝐞𝐯𝐞𝐚𝐥𝐬 𝐀𝐛𝐨𝐮𝐭 𝐀𝐈, 𝐓𝐫𝐮𝐬𝐭, 𝐚𝐧𝐝 𝐆𝐁𝐏 𝐏𝐞𝐫𝐟𝐨𝐫𝐦𝐚𝐧𝐜𝐞 📅 March 5 ⏰ 9:30 AM PT / 12:30 PM ET ✨Rio SEO All‑Star speakers: · Scott McNulty - Director, Account Strategy · Tyler Ludwig - Director, Enterprise Solutions · Brittany Lopez - Director, Client Success 𝐖𝐡𝐲 𝐲𝐨𝐮 𝐬𝐡𝐨𝐮𝐥𝐝 𝐠𝐫𝐚𝐛 𝐚 𝐬𝐞𝐚𝐭: · Perfect if you’re trying to navigate the chaos of fluctuating local visibility + AI‑driven search · Helps fuel smarter, full‑funnel conversations with your teams or clients · Offers a data‑backed answer to the question everyone’s asking: “Okay… but what 𝘢𝘤𝘵𝘶𝘢𝘭𝘭𝘺 works now?” If you want clarity, confidence, and a roadmap for local success in 2026, this is the session. 👉 Reserve your spot below — future‑you will thank you: https://lnkd.in/eh9t_pCE
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Scott McNulty shared this60% of customers will walk away after just one poor experience. That stat alone shows why trust is retail’s most valuable currency. Our blog AI in retail explores how brands can combine automation with empathy to build lasting customer loyalty—especially during the holiday rush. https://lnkd.in/gZi_GHrqAI in retail: How to use it responsibly to build customer trust this holiday season | ForstaAI in retail: How to use it responsibly to build customer trust this holiday season | Forsta
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Scott McNulty shared thisToday, search has evolved—and so have the opportunities. AI-driven engines are changing what visibility looks like, creating new ways for customers to discover and connect with brands. Between AI summaries, map packs, design tweaks, and ongoing core updates, Google continues to raise the bar on what it takes to stand out. In short: visibility isn’t vanishing. It’s transforming, as evidenced in local search behavior trends in Q3 2025 analysis. https://lnkd.in/gkMxN6YiLocal consumer search behavior trends in Q3 2025 | Rio SEOLocal consumer search behavior trends in Q3 2025 | Rio SEO
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Scott McNulty reposted thisScott McNulty reposted thisCustomers aren’t just typing in keywords anymore. They’re having conversations with AI-powered engines like Google, Bing with ChatGPT, and Apple Intelligence. For multi-location brands, visibility in these results is critical. Search isn’t just about being found anymore. It’s about being relevant in the moment. Check out our practical guide to help your brand stay visible and relevant in the AI-first era: https://lnkd.in/gNxwZXRSHow generative AI is transforming customer experiences in search | Rio SEOHow generative AI is transforming customer experiences in search | Rio SEO
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Scott McNulty shared this"My takeaway is that traditional search isn’t going anywhere." Rank Fishkin https://lnkd.in/g44JNwa2Traditional Search Is Not Declining, Says SparktoroTraditional Search Is Not Declining, Says Sparktoro
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Scott McNulty reposted thisScott McNulty reposted thisLocal search isn’t just about keywords anymore. It’s about experiences and the content that supports them. Chelsea Alves, our Senior Manager of Content Marketing at Forsta, outlines 8 key content trends CMOs need to pay attention to right now.8 Emerging Trends CMOs Need To Watch: What's Next In Content Marketing8 Emerging Trends CMOs Need To Watch: What's Next In Content Marketing
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Scott McNulty shared thisThis is worth the read. "But something profound is happening. A new paradigm is emerging, one that doesn’t simply organize information but acts on it. Welcome to the era of agentic AI—an age where machines don’t just inform us, they collaborate with us. Where insight is not buried in a dashboard but delivered in a conversation. Where systems of record give way to systems of action." https://lnkd.in/gKM7qkaDThe future of agentic AI: Why dashboards are dead and conversation is the new dataThe future of agentic AI: Why dashboards are dead and conversation is the new data
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Scott McNulty shared thisInterested in how Google is utilizing AI for localized searches? Check out Google's new Deeper AI and learn what's needed to stay competitive! https://lnkd.in/gskQkbGAGoogle’s AI Deep Dive: The exciting local search shakeup | Rio SEOGoogle’s AI Deep Dive: The exciting local search shakeup | Rio SEO
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Scott McNulty shared thisApple Maps is not just catching up; it's carving its own space in the local search landscape. With over 918 million users globally, Apple Maps seamlessly integrates into the Apple ecosystem, including Siri, CarPlay, and Safari, offering businesses a prime channel to connect with an audience valuing convenience and trust. Surprisingly, 59% of businesses have yet to leverage Apple Business Connect to claim and optimize their presence. This presents a missed opportunity but also an open door. Optimized Apple Place Cards not only enhance visibility but also establish credibility, simplifying the process for customers to discover, trust, and interact with your business. Discover the untapped potential of Apple Maps and transform it into your business's competitive advantage. Explore more here: https://lnkd.in/guxerD_3The rise of Apple Maps: Insights and untapped opportunities | Rio SEOThe rise of Apple Maps: Insights and untapped opportunities | Rio SEO
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Scott McNulty liked thisMark Ratekin, CCXP is one the kindest and humblest people I know. SO many terrific points made in here and solid advice as well. I encourage you to read his take on how empathy shapes good business decisions (and financial results), the expertise of employees, approach to AI and any evolving tech, and being a forever student. It’s magic 🪄 😉Scott McNulty liked thisMark Ratekin, CCXP is a seasoned executive with more than 30 years of experience in customer strategy consulting, operations management, finance, and analytics. As both a CX consultant and software executive, he translates complex business challenges into research frameworks that deliver clear, action-oriented results. Passionate about data, Mark ensures insights resonate with the business by clearly articulating the financial impact of customer- and employee-centric cultures. Mark is a former CXPA board member and co-author of The CX Book of Knowledge. Recently, in an exclusive interview with CXO Magazine®, Mark Ratekin shared insights into his passion for driving business impact through customer insight, sparked by his early days as a market researcher. He emphasized the importance of empathy and action in creating successful customer experiences, highlighting the need for companies to cultivate a culture of empathetic, customer-focused action. Mark also discussed the evolving customer experience landscape, citing AI as a significant trend shaping the industry, and stressed the importance of lifelong learning and diverse perspectives in staying ahead of the curve. He advised professionals to develop skills in data analytics, finance, and business to drive meaningful impact. Read the full interview here. https://lnkd.in/g8-DZhsf #CXOMagazine #ExclusiveInterview #CustomerExperience #CX #EmpathyInAction #DataAnalytics #CustomerInsight #Forsta #CXLeaders #HumanExperience #FutureOfCX #LeadershipDevelopmentNurturing the Next Generation of CX Professionals - CXO MagazineNurturing the Next Generation of CX Professionals - CXO Magazine
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Scott McNulty liked thisThe customer journey now includes a conversation with AI. And for many shoppers, that conversation leads to a purchase. Forsta's research explores where AI is adding value and where expectations are rising. Explore our latest research below.Scott McNulty liked thisThe retailers who lead in 2026 will treat AI not as a feature, but as a core customer experience responsibility. In our 2026 AI Retail CX consumer report we found: → 58% of shoppers purchased based on an AI recommendation → 69% were satisfied with AI-powered shopping → Nearly 8 in 10 value AI recommendations as much as or more than brand advice AI is now a material influence in the customer journey, especially in high-consideration categories. Download the full report to see what this means for your retail strategy: https://lnkd.in/giAj973n
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Scott McNulty liked thisScott McNulty liked thisExcited to officially be on board as a KBOSS coach and now working with the Value Engines framework. It’s a powerful way for business owners to actually see where their company stands across the key drivers of enterprise value and what needs to be strengthened to grow that value over time. I’ve also seen how transformational the right peer group can be for business owners. So alongside the Value Engines work, I’ll be launching small cohorts of committed business owners focused on growth, accountability, and building stronger companies. If you’ve ever been part of a great peer group, you know how valuable that environment can be. More to come.
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Scott McNulty liked thisScott McNulty liked thisYou can’t build what’s next until you face what’s real. When Thom McElroy asked me to become a partner at McElroy Designs (Eddie Anaya, Bryan Fisher, Andrew Smits, Kerri Bailey, to name a few), we had a business that was super active. Awesome, fun clients back in the day — Vision Street Wear, Quiksilver, Burning Snow, World Jungle and many more. Over 50 action sports brands. Lots of things happening. Very little recurring revenue. Creative. Exciting. Controlled Chaos. Before we could dream about what we might become, we had to know who we were we and where we were at, honestly. - Can we count on the revenue? - Is this the right mix of clients? - Who is committed to growth — and who isn’t? - Are we profitable enough to build a great team? - Is it clear how we truly solve challenges? Once we got honest about our current reality, everything changed. We shifted from scattered projects to a focused roster of 8–10 core clients. That shift led to McElroy Communications and long-term partnerships like Vans Clarity created confidence. Confidence created focus. Focus created sustained, fulfilling growth. Back then we called it “The Authentic Approach.” In the youth market, if you were faking it, you were definitely not making it. I believe that holds true no matter what market you are in. Know who you are. Know how you truly solve challenges. Communicate it consistently. It always starts with accurate assessment. Not hype. Not ego. Not aspiration. Reality. That’s also why I’m passionate about business valuation work today. Most owners don’t truly know what their business is worth — or what actually drives that value. You can’t intentionally grow enterprise value if you don’t know your starting point. So the first question isn’t: “Where do you want to go?” The first questions are: “Who are you?” And “Where are you really?” If you assessed your business honestly today… what might surprise you? #TheAuthenticApproach #Leadership #EnterpriseValue #BusinessGrowth
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Scott McNulty liked thisScott McNulty liked thisPowerful!Daryl Black | Five Leadership Lessons from John Maxwell I share five transformative leadership lessons I learned from spending time with John Maxwell at... | InstagramDaryl Black | Five Leadership Lessons from John Maxwell I share five transformative leadership lessons I learned from spending time with John Maxwell at... | Instagram
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Scott McNulty liked thisScott McNulty liked this📣 Personal News: I am so grateful and excited to share my new role (and long time dream job) as Claire's Chief Brand Officer. If you close your eyes and touch your ears, there's a high probability that you too are a Claire's girl. It's a brand that has been at the center of girlhood for decades and for many of us was a right of passage in becoming the next version of ourselves. Grateful to the team at Ames Watson for this opportunity to build and to my fantastic colleagues at Claire's for the welcome. My ten year old self has the biggest smile dreaming up the next era of Claire's alongside such an incredible team. While the business had lost its way over the years, it's impact on girlhood remains untested and is an incredible honor to re-imagine what Claire's must look like, feel like and can create together with Gen Alpha. ❤️ #clairesgirl #newjob #adventure Thank you WWD for covering the news and where we're headed next.
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Scott McNulty liked thisScott McNulty liked thisI’m not one of those “I woke up today, let me share that real quick on LinkedIn” people. If I don’t have something of value to say or at least something that might make people smile, I’d rather keep my mouth clo… pardon, keyboard silent. But this one is something I’m really proud of. I started my Forsta journey a year and a half ago, and it was the definition of a restart, from the ground up, here we go again. Call it what you want, but you get the picture. A great leader, a great team, and an overall atmosphere where you’re allowed to succeed by being yourself is not something I take lightly. I worked my a** off, that I did, but someone was always there to see it, to recognize it. So all the “extra hours” and effort felt normal to me; I didn’t even see them as such. If you know me, you know I can blabber on and on, so I’ll stop myself right here, but not before I say thank you to everyone I’ve collaborated with over the past year and a half. You make all the work worth it. Thank you: Benjamin Tinjic, Amer Avdic, Dino Bilanovic, Nedžla Zahiragić, Minja Palic, Velid Tinjak, Valea Hrkovic, Ahmed Delić, Adi Halavac, Anela Omeragic Uzunovic, Ema Balićevac, Toni Trstenjak, Munira Spahovic, Hana Rajkić, Aldin Tabakovic, Renato Juričev, Gordan Malic, Dino Ražanica Petar Valkov, Ena Šaćiri, Anmar Omari, Jeff Werner, Matt Canchela, Ryan Lazar, Rebecca J. Becker, Forsta, Press Ganey Thank you all! #forsta #pressganey #thankyou #worklife
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Scott McNulty liked thisScott McNulty liked thisFour days. Branson, Missouri. Locked in. This last weekend I was at the Value Engines / KBOSS Foundry Session working alongside a small group of sharp operators and coaches refining something truly special. We weren’t there for motivation, that came naturally. We were there to build. What we’re building is simple, yet powerful: a way for business owners to clearly understand what their company is worth today and more importantly, how to grow that value with purpose and intention. Value Engines gives leadership teams a fast, accurate snapshot of enterprise value based on 10 key business drivers. Not vanity metrics. Not theory. Real drivers that increase transferable value. Then through KBOSS (Kingdom Business Operating System & Solutions), we help install customized systems rooted in best business practices, designed around each leadership team’s unique strengths and vision. But here’s what made this week different. It was men of faith committed to building businesses and building people. Because enterprise value means nothing if the leader is burning out. Growth without alignment in purpose isn’t success. We’re committed to both. Clarity. Focus. Structure. Meaningful Progress. Grateful for the time, the sharpening, and the brotherhood. Thank you Benjamin Stewart The next chapter of TASC1 just leveled up. #ValueEngines #KBOSS #EnterpriseValue
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LAX Chapter President
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