Mario Acosta

We’re thrilled to officially announce the launch of C-Connex, and with it, the acquisition of Codecom LLC, including its operations across the U.S. and LATAM. This is more than a merger — it's a bold leap forward. Through this acquisition, we now proudly represent three powerful Codecom product lines (in the US and LATAM). Codecom continue as usual in the APAC region. Which is very exciting. C-CONNEX will also be expanding our portfolio with next-generation fiber optic solutions, all engineered in-house. We are focused on our new range of products with our existing and new customers/partners. This marks a very exciting new era for the C-Connex team and we are very inspired about the launch of our new products and supporting our existing customers even stronger. But what excites us most isn’t just the technology — it’s the people. We’re welcoming incredible new team members and scaling globally, with new offices opening in Mexico and Chile in 2025. 🌐 Our mission with C-Connex is clear: 🔹 Stronger supply chains 🔹 Deeper investment in engineering 🔹 Customer-driven innovation 🔹 A truly global footprint The fiber future is here — and we’re building it, together. C-Connex - "Connecting the World"

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𝗠𝗩𝗡𝗢𝘀 𝗟𝗲𝗮𝗱 𝘁𝗼 𝗦𝗶𝗴𝗻𝗶𝗳𝗶𝗰𝗮𝗻𝘁𝗹𝘆 𝗟𝗼𝘄𝗲𝗿 𝗖𝗼𝘀𝘁𝘀, 𝗕𝗼𝗼𝘀𝘁𝗶𝗻𝗴 𝗖𝗼𝗻𝗻𝗲𝗰𝘁𝗶𝘃𝗶𝘁𝘆 𝗮𝗻𝗱 𝗦𝗮𝘃𝗶𝗻𝗴𝘀 Mexico has experienced a remarkable 38.9% reduction in mobile phone service costs between 2017 and 2024, according to a report by The Competitive Intelligence Unit (CIU). This substantial decrease has positioned the Mexican market with mobile data and mobile voice consumption costs 36.6 points below the global average. For low-consumption data and mobile voice plans, prices in Mexico are 18.9% lower than the worldwide average. CIU attributes this positive trend largely to the influence of Mobile Virtual Network Operators (#MVNO). "In Mexico, MVNOs have been catalysts for beneficial competition in prepaid segment prices, driving a 45.6% drop in the last 10 years, far exceeding the regional average, where the decrease was 12.8%," stated CIU. These figures indicate that Mexico's purchasing power parity places it among the most affordable countries for mobile services in Latin America, alongside nations like Argentina and Peru. In 2023, the price of a mobile data basket in Mexico, measured by #PurchasingPowerParity, was $14.50. This compares to $13.90 in Argentina and $14.80 in Peru. Notably, Chile and Brazil stand out with even lower mobile connectivity costs, at $9.90 and $10.70 respectively. Gonzalo Rojon, director and senior partner at CIU, emphasized the importance of the ongoing legislative process. He highlighted that they are awaiting the proper resolution by senators regarding the Telecommunications and Broadcasting Law to ensure these favorable costs are maintained and to prevent a return to previously high prices. The proposed new regulations were approved in Senate committees, and in May, discussions involving business leaders, academics, and activists took place to modify various articles. An extraordinary session is anticipated this month to approve the new law. Note! Ai Generated image. https://lnkd.in/gwA4n3x3

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Struggling with staffing issues, rising wages, or inconsistent customer service in your call center? You’re not alone. Across the U.S., companies are feeling the pressure — and smart leaders are asking a key question: Is it time to nearshore? At CallCentered, we believe the answer for many businesses is yes. Here’s why nearshore outsourcing is gaining momentum: ✅ Proximity matters – Our centers in Hermosillo and Obregón, Mexico are in U.S. time zones and just a short flight from Phoenix ✅ Bilingual talent – High-quality, English-proficient agents with cultural alignment to U.S. customers ✅ Cost savings without quality loss – Reduce your operational costs while maintaining or even improving service standards ✅ Scalable staffing – Flex your team up or down without the U.S. hiring headaches ✅ Low attrition = consistent service – Our agent retention is among the best in the industry We’re helping U.S. businesses handle everything from inbound support and lead response to customer onboarding and back-office processing — all while delivering better CX at a lower cost. If you’re rethinking your customer support model, we’d love to show you how nearshoring can work for your business. #Nearshore #CallCenter #Outsourcing #CX #CustomerExperience #BusinessEfficiency #CallCentered #MexicoBPO #CallCenterStrategy

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Every marketing channel drives calls — but without visibility, you’re flying blind. With #DIDForSale’s advanced call tracking, every call becomes a data point. You can see which campaigns are converting, automate call routing, and measure true ROI in real time. This is how smart marketers close the gap between ad spend and customer conversation. #CallTracking #MarketingAnalytics #PerformanceMarketing #MarketingAutomation #DataDrivenMarketing

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Telecom is at a crossroads. Traditional strategies focused on speed and capacity no longer guarantee growth. As customers demand smarter, more personalized experiences, telcos face a choice: remain data pipes or evolve into intelligent platforms. This documentary series explores how AI, orchestration, and programmable APIs are enabling providers to reclaim their role as innovators, transforming legacy networks into revenue-generating ecosystems. Watch the first episode of Fierce NetworkTV's The Voice Renaissance to explore what this shift means for voice and intelligent communications. #Alianza #IntelligentCommunicationsFabric https://lnkd.in/g-S_XgX7

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🔊📱 Smart Savings on Voice & Data Technology! 📱🔊 At Canyon Telecom, Inc., we know that managing your voice and data expenses is crucial for your business's success. Here are some savvy tips to help you avoid overspending: 1. Assess Your Needs: Understand your usage patterns and tailor your services to match actual requirements. 2. Optimize Plans: Review and renegotiate contracts to ensure you're on the best plan for your needs. 3. Leverage VoIP: Switch to cost-effective VoIP solutions for your voice services. 4. Monitor Usage: Use tools to track and analyze usage, identifying areas for cost reduction. 5. Implement Policies: Establish clear usage guidelines to prevent unnecessary expenses. Regular audits and vendor comparisons can also lead to significant savings! 💡 Stay ahead of the game with Canyon Telecom, Inc. – your partner in smart technology solutions! 🌟 Call/text 602-331-7200 or email sales@canyontele.com #CanyonTelecom #TechSavings #VoiceAndData #SmartBusiness

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https://lnkd.in/g3bK-Uf9 🌐 Crexendo + NUSO = Global Growth! We’re excited to welcome NUSO as a preferred carrier for the Crexendo® cloud platform, expanding global service to 40+ countries with top-tier call quality, uptime, and compliance. This partnership unlocks new revenue opportunities for our licensees and seamless service for 6M+ end users worldwide. 👉 Read more: https://hubs.ly/Q03PZJc20 #Crexendo #PoweredByNetSapiens #UGM2025

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📞 Top 3 Techniques to Optimize Telecom Expenses 1️⃣ Audit your current plans — Know exactly what you’re paying for. 2️⃣ Negotiate with providers — Don’t settle for sticker price. 3️⃣ Use smart tech — Tools that trim your bills without cutting corners. Which tip will you try first? Share your thoughts! Book a demo at directlineteam.com/demo to get started. #telecomtips #businesssavings #costcutting #telecomsolutions #smartbusiness Through our forensics and use of technology, we are your direct line to a better bottom line.

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A few weeks ago I spoke at the Alianza #Navigate25 conference, giving a keynote on a potential renaissance in #telco-offered #voice applications and services, with an infusion of AI capabilities. My focus was mostly on consumer / residential services, as other presentations covered the enterprise & UC angle. These are my slides. (Unfortunately there's no video of my presentation yet). Some key points: - Telcos are bombarded by AI noise, but are overlooking an obvious opportunity domain. Some #TelcoAI is important but deep-in-the-weeds (#6G AI-native RAN, or optical telemetry analytics). Some is about automation of OSS/BSS, such as #GenAI chatbots and AIops. Some is overhyped (edge inferencing, yawn). - But #VoiceAI is #underhyped and deserves more attention from conventional #telcos. major vendors & adjacent players like #CPaaS or MSPs - Many consumers fundamentally view basic phone calls as a boring necessity - and one that is progressively becoming less-useful because of spam, and more-risky because of scams. #AI can help fix that, but isn't going to lead to a magical rebound in PSTN revenues. - Telcos need to revisit and rethink what "voice" actually is, if they want to reinvent the 140-year old "phone call". Once you understand the component parts, such as the setup, "rendezvous", in-call controls, post-call actions and analytics - as well as technical aspects such as acoustics - you get a much better view on where AI enhancements can fit. - Telcos have some unique roles here. They're "in the call path". They have the right identity and regulatory footprints (eg emergency calls & lawful intercept). They're working on #TelecomAPI exposure and have history around SIP / call control. And they have some interesting CPE & #IoT touchpoints, such as the broadband home gateway, which could deliver #smarthome and healthcare applications which include voice, together with other features. - Context is critical. Blending AI + voice + sensed / analysed data is what will catalyse next-gen applications - Telcos can do some stuff in-house / with direct-engaged developers and partners, but will also need broader collaboration with the AI ecosystem, and in some cases other platform providers such as cloudcos, CPaaS and vendors. I see four main angles for telco voice + AI in the consumer space: - Phone call optimisation (call screening, translation, recording, anti-spam/scam mechanisms, acoustics etc) - Health and social care (medical check-ins, remote diagnostics, anti-loneliness calls, management of disabilities) - Smart home (alarms, convenient automation, entertainment, integration with smart speakers etc) - Voice assistant and agents (likely bundled in partnership with AI companies, beyond text chatbots) I'm not going to revisit the whole Telco Voice+AI narrative here, as there's a *lot* of nuance - but if you register for next week's #UnthinkableLab in London on Nov 6th, you'll get the full story and more. Link in the comments.

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The latest Fiber Broadband Association report says that Latin America had a 70% of fiber coverage in LAT (2024), and we expect 83% growth in 2029. There are a lot of cities, towns and small communities without broadband services, so how can we deploy fiber in those places in an effective way? We can deploy shared networks, to split the costs of ownership between the infrastructure’s provider and the Virtual Network Operators. So, the initial costs are lowered, reducing these barriers and shortening the period to reach the ROI. Power utilities also can play an important role in closing this digital divide, they had the infrastructure and already have the customers, for them, it is easier to provide the FTTH services. Also, for small towns we can deploy small form factor OLTS, it could be sealed or indoor pizza box size, depending on the facilities that the ISP has, serving 512 or 1024 user communities. With these options we could have schools, police departments, houses, small businesses and hospitals connected to the broadband networks in places where the cost of implementing fiber was not affordable before. Other technologies could also help, like Fixed Wireless Access (FWA), where the operator can use their free spectrum or separate spectrum for fixed users. In this case the operator could provide broadband services for a market in a faster delivery period and later, when they have enough customers, they could deploy fiber. Or in those cases where it is not feasible to build fiber access, like in some rural areas. We are actively working to close the digital divide in the region and that is a personal purpose for all of us in Nokia. If you want to know more about it, contact me or anyone from our team! I left you the link to the FBA report and see you in Querétaro in the Fiber Connect in March 25th. https://lnkd.in/eyEZUMtV #FTTH #25GPON #50GPON #100GPON #FiberbroadbandAsssotiation

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Beyond Speed: The Strategic Value of Wi-Fi for Operators Wi-Fi is no longer just the last meter of residential broadband. It has become a strategic platform for operators, playing a critical role in indoor coverage, network capacity, and seamless user experiences. In my upcoming session at the TeleSemana BCN LATAM SUMMIT 2026, I will discuss how Wi-Fi and cellular convergence is reshaping the connectivity landscape. Sharing the work of Wireless Broadband Alliance Inc. on the following topics: Wi-Fi 7 and the new performance frontier Real-world trials demonstrating multi-gigabit speeds, low latency, and readiness for next-generation applications. The evolving role of Wi-Fi in residential and enterprise networks AI-driven optimization, QoS / QoE management, and operator-managed Wi-Fi architectures (OMWi). Wi-Fi + Cellular convergence How operators can improve coverage, capacity, and cost per GB through seamless integration of networks. OpenRoaming and operator-grade Wi-Fi Enabling automatic, secure connectivity across thousands of locations worldwide with SIM-based authentication. Mission-critical connectivity How Wi-Fi is increasingly supporting emergency services and critical communications when cellular networks are unavailable. The future of connectivity is not Wi-Fi or cellular — it is the seamless coexistence and integration of both. Join the TeleSemana.com BCN LATAM SUMMIT 2026 and be part of the conversation on how operators can unlock the full value of Wi-Fi in the evolving connectivity ecosystem. Register and join the discussion- https://lnkd.in/eThWg5kB Rafael A. Junquera, Bruno Tomas, Steven Namaseevayum, Sarah Kolmer #WiFi #OpenRoaming #Telecom #Connectivity #WiFi7 #5G #Broadband #MWC #TeleSemana #Wireless #WBA

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🚀 Exciting News from the Heart of #TEXAS! 🌟 As the CEO of InterFast Telecom, I’m thrilled to announce that our team has successfully launched a cutting-edge project called CLUSTER—an innovative solution designed to revolutionize how we think about #Networking in our industry. What's CLUSTER? It’s our latest tech initiative focused on creating super efficient networks by grouping data and calls more intelligently, ensuring stronger connections and faster responses than ever before. Think of it https://hubs.li/Q037RHY80

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Playvox is expanding its Partner Program and invites technology advisors to join in delivering top-tier workforce engagement solutions to contact centers worldwide. The program offers: Marketing Tools: Access to co-brandable collateral, ebooks, joint webinar content, and field marketing best practices. Sales Tools: Joint account mapping, quick reference selling guides, competitive analysis, ROI tools, and pricing assistance. Deal Registration: Protect your opportunities and engage Playvox's resources for joint sales success. Training & Support: Comprehensive sales, technical, and demo training to empower your teams. Technology advisors will collaborate with Master Agents to identify and close new account opportunities within a revenue-sharing model, with ongoing support to maximize success. To explore this opportunity and become part of a customer-obsessed, people-first, and proudly diverse company, visit the Playvox Partner Program page. Learn more: https://zurl.co/JCkSV #PartnerProgram #WorkforceEngagement #ContactCenterSolutions #Playvox #TechnologyAdvisors #CustomerExperience #EmployeeEngagement #DigitalTransformation #OperationalExcellence

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Learn how BCN is transforming the customer experience with its new Cloud Voice Call Center. Read the Press Release: https://gag.gl/EK2giv #BCN #cloudvoice #callcenter #SMB #managedtechnologysolutions

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The Partner Integration In high-scale FTTH rollouts, the "Vendor-Client" relationship is often where the most value is lost. Scaling a network in Germany or Spain isn't just about hiring more field teams. It’s about how your Back-Office synchronizes with your partners. When vendors are treated as mere 'capacity providers', the result is always the same: - Misaligned KPIs. - Data silos between Field and BO. - The dreaded "Execution Gap" that eats your margins. The future of telecom infrastructure isn't in traditional subcontracting; it's in Integrated Partnerships. When the Back-Office becomes a shared engine, documentation flows faster, permitting is streamlined, and the ROI of the project is secured for everyone. At Segula Technologies, we don't just "manage resources". We industrialize the partnership to ensure that every kilometer of fiber is documented and approved in record time. What is your biggest challenge when scaling with external partners? Coordination or Data quality? #FTTH #TelecomEngineering #VendorManagement #OperationalExcellence #Rollout #SegulaTechnologies

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What happens when IT teams don’t have the bandwidth to manage telecom? That’s the problem we built C4 Assurance to solve. I had the chance to talk about this on BCN’s Beyond the Network Podcast – give it a listen. #C4Communications #C4Assurance #BCN #BeyondTheNetwork #TechPodcast

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