Capacity

A great day at Simplify’s 2026 Technology Summit! We had the opportunity to dive into how DSW leverages AI to improve customer experiences and deliver smarter, more efficient support. It was great connecting with our partners at DSW and collaborating with such an innovative group. Thanks for having us, Simplify - looking forward to continuing the momentum and working together in the future 🚀💡.

Thanks for having us at Simplify! Our CRO, Karaline Venezia, had a great time discussing with Tim Harpe about how DSW is leveraging AI to enhance customer experiences and drive smarter support strategies. Always great connecting with partners and seeing innovation in action. Looking forward to more conversations like this! DSW Designer Shoe Warehouse Zach Jones Marilyn Cassedy

Companies that don't adopt AI will be left behind. Last week CEO David Karandish hosted a webinar about our 2026 roadmap and the future of AI at work. Watch now for full insights: https://hubs.li/Q0495lrv0

AI isn’t a future initiative - it’s a leadership priority right now. ❓ The real question: Where do you start, and how do you scale it effectively? Our AI guide for executives covers: ✅ Where AI drives real business value ✅ How to avoid common pitfalls ✅ How to move from pilots to real impact 👉 https://lnkd.in/epdYxEXh If you’re leading AI initiatives (or thinking about it), this is a great place to start!

When roadside help rings, you want answers... fast 🚗 That’s exactly what AAA delivers with help from Capacity’s AI Virtual Agents. Instead of leaving members stuck on hold during emergencies, AAA’s system now handles routine roadside assistance calls automatically and effortlessly. Here’s what that looks like in real numbers: 🔹 30 million+ calls deflected from live agents 🔹 66% savings on cost-per-call 🔹 4.5/5 customer satisfaction score Want to see how AI can transform support for your team? Let this be your inspiration ➡️ https://hubs.li/Q041CkxP0

We’re heading to Shoptalk in Las Vegas next week, will we see you there? 😎 If you’re attending and want to connect, chat CX, or explore how Capacity is helping teams do their best work, just send us a DM. Hope to see you there! 🚀

Imagine answering 97% of student inquiries in seconds⚡ That’s exactly what Maryville University of Saint Louis achieves with Max, their digital student advisor. Powered by conversational AI, Max handles over 90% of common student questions with no staff intervention needed. Learn more about how we’re transforming student support ⬇️ https://hubs.li/Q042FBKL0

How many customer interactions does your team cover daily? How many of them contribute to increasing customer satisfaction scores or generating new sales? 💬 The way your support team interacts with customers, along with the self-service options you provide, shapes their experience and therefore their loyalty to and trust in your brand 📈 Check out our guide for 7 practical ways to level up your customer experience with personalization, automation, and smarter support systems. Read our guide 👉 https://hubs.li/Q041CjS40

Here's why your business needs an omnichannel chatbot strategy... Ever feel like your customers are jumping between email, chat, social media, and your website, and you’re struggling to keep up? That’s where omnichannel chatbots come in. With a unified, AI-powered solution like Capacity, you can: 🔹Provide 24/7 personalized support across all channels 🔹Automate routine tasks and free up your team for high-value work 🔹Deliver consistent, seamless experiences that keep customers coming back 📖 Dive into our guide to learn more about how to implement your chatbot strategy: https://hubs.li/Q041CjXY0

The use of AI is inevitable, but its real value comes from knowing how to use it well. Hear Jeff Maynard, VP of Administration at Cope Plastics, Inc., explain how smart AI adoption can drive real impact across your business. Watch the webinar ➡️ https://hubs.li/Q0413b_k0