RingCentral

AI is delivering real impact across teams, but it’s also raising the stakes for security. As adoption accelerates, building AI systems that are resilient, secure, and enterprise-ready is no longer optional. Here are 6 ways to design AI with resilience built in from day one ⬇️

Your customers don’t all speak the same language. AI Receptionist (AIR) can respond in the language of their choice. AIR automatically detects and switches languages during a call, so conversations flow naturally. With expanded support for Latin American Spanish, Italian, German, and Portuguese, AIR speaks 6 languages to help teams connect with more callers from the start. Learn how AIR supports multilingual conversations: https://lnkd.in/gCwsTWBW

What if every customer interaction made the next one better? That’s exactly how our Agentic Voice AI flywheel works: 🔸 AIR/AIR Pro: Handles interactions, answers questions, and routes seamlessly when needed. 🔸 AVA: Supports agents in real time, making every interaction more effective. 🔸 ACE: Analyzes conversations, identifies gaps, and continuously improves knowledge and workflows. One system. Continuously learning. Constantly improving. How the flywheel works together to improve customer experience, via TechTarget: https://lnkd.in/gAxCDqUP.

You can’t rely on a small sample of customer interactions to tell the full story. ❌ RingCX AI Quality Management automatically reviews and scores 100% of customer interactions, giving leaders a comprehensive, consistent view of performance across the contact center. With complete visibility, teams can: 📊 Spot patterns early 🎯 Identify and address gaps with confidence 🤝 Coach more efficiently as volume grows Quality insights without the guesswork: https://lnkd.in/gv3N9JDm.

SMS consent is no joke! It protects your business and keeps communications compliant📱 The RingCentral Customer Engagement Bundle makes compliance easier with SMS consent management. Customers can opt out at any time, and their preferences are instantly applied across every interaction, removing the need for manual tracking and reducing risk. Is your business SMS compliant? https://lnkd.in/g-8Kzv4J.

The right responses. Right when they’re needed. That’s what agents need to deliver great customer experiences. In live conversations, there’s no time to pause, search, or second-guess. Every delay slows down the interaction and chips away at the experience. RingCX AVA Agent Assist delivers fast, accurate, and personalized responses during conversations, helping agents respond with confidence and keep conversations moving. See how AVA Agent Assist supports every interaction. https://lnkd.in/gUZAeVqz.

One month. Four regions. One shared mission: Leading the change. 💥 This Women’s History Month, RingCentral’s global teams embraced the spirit of Give to Gain and focused on building a culture where every voice is heard and empowered to lead. To the women in our community: The work you do and the perspectives you bring matter every single day. What we’ve created together this month is just the beginning. See how our teams came together around the world: https://lnkd.in/gBbXqz3k.

Every missed call is a missed opportunity to grow your business. AI Receptionist (AIR) acts as your 24/7 front desk, answering calls instantly, handling common questions, booking appointments, capturing leads, and routing callers to the right person when needed. It works with any phone system and takes minutes to set up, helping businesses convert more opportunities and deliver a better customer experience from the first interaction. Answer every call. Maximize every opportunity. Transform your customer journey with AIR: https://lnkd.in/gVCwNeR6.

RingCentral and Cox Business expand partnership with the launch of Cox Business Contact Center with RingCentral. This new advanced solution helps streamline customer operations through a personalized, AI-first, unified communications platform. Cox Business Contact Center with RingCentral is powered by RingCentral’s RingCX and includes AI Quality Management. 👉 Learn more: https://lnkd.in/gEGYwFuv

RingCentral is now a HubSpot Premier Partner! This milestone reflects our deep technical alignment and significant impact within the HubSpot ecosystem. With RingCentral for HubSpot, teams can boost customer engagement, streamline sales workflows, and increase productivity, all by integrating our Agentic Voice AI platform directly into HubSpot. Communication shouldn't be a silo. We’re turning it into your competitive advantage. https://lnkd.in/g-HZvjDV